Complaints

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Our Class A RV was towed to JG Repair on/or about 12/12/23. We paid for a rebuilt motor on 12/22/23 with a warranty. We tried to test drive on 01/05/2024 only went 4 miles. ***** informed us that the person he purchased the motor from was not going to warranty the motor. They would give JG a good deal on the next motor they purchase. ***** said that any work on the motor would be at his expense. The bill to that date was $17,781.18. We had paid $9,661.31 for the motor. Balance due was $8119.87. Second test drive was 2/23/24, going less than 1 exit. On 3/14/24 they said that the motor needed more work and said it would be an additional $6,000 which they offered to split with us & demanded we pay an additional $5,000. The balance before the additional $3,000 should be $3,119.87. They now expected $6,119.87.We travel, live, and run a business from our RV. We have lost income from 4 Quilt Shows we were forced to cancel. We talk in person on 1/5/24 & 2/23/24. Total of 46 phone calls. List of dates available upon request We were told us they were working on it. Friday 3/22/24 they had the gall to tell us that "they have other vehicles to work on".We travel, live, and run a business from our RV. We made them aware of this upfront. We have been staying in motels and various places since then. This has been very expensive for 5 months, 4 months of this is while it was at J G Diesel Truck & Trailer Repair, because our RV will not run. We have lost income from 4 Quilt Shows we were forced to cancel.We complained to them every time we talk to them on the phone & in person on 1/5/24 & 2/23/24. Total of 46 phone calls. List of dates available upon request all are on our phone ************

  Customer response

  03/27/2024

  Attached is copy of their letterhead.  The Information from my RV

  This was towed using our ********************************** Let me know if you need anything else

  Yesterday they tried to tell us our transmission was bad and the turbo were bad.  The turbo had recently been replaced

  Please call me at ************ or ************

  Thank you

  ***************************
  

  Customer response

  03/27/2024

  JG Diesel Truck Trailer Repair is now claiming there is a transmission & turbo issue.  The Turbo was replaced recently.  There was no transmission issue when i test drove it on 1/5/24 & 2/22/24. 

  
  

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