Reviews

Legit totalled my brothers care out before the adjuster looked at it. Claimed the car had rear quarter panel damage. The car was hit in the rear end so how was there rear quarter panel damage. Refused to let my brother see the damage. Apparently the car now belongs to **** ****. They did not issue my brother a check for his car that had been hit just sitting there. Stole his car AND his license plate car theft ring needs to be investigated.

I've been trying to get ahold of them 2 days of having our car some ***** with fredloya at an automatic carwash pressed his break and came off the push rail we were pushed in to him by machine and got rear ended by the vehicle in the back now its been 3 months they called saying they were trying to mail a check I've been trying to reach out to go over s*** they can't just say we mailing a check without going over details tried calling adjuster she changed her number now no one answers **** **** *******

Pray you’re never a victim of an auto accident where the other driver is insured by Fred Loya. My wife was rear ended by a Loya insured. It has taken over 3 months to try to resolve the situation. We have been passed through to 8 different “claims agents “ and 3 “supervisors. Each time the agent has claimed they weren’t responsible. They rarely called us back…we had to place multiple calls. Our vehicle damage claim was low balled by their claim the vehicle had over 100,000 more miles than it actually did. Their adjuster never saw the vehicle in person. We had to pay the towing company before Loya would consider accepting the vehicle for disposal. They classified it as a total loss. They also kept changing the requirements for servicing my request. If you have the misfortune of being a victim of a Fred Loya insured driver, be prepared to accept the fact you will lose when dealing with them.

I cant believe they allow this company to operate. I tried called the state insurance agency, and they give them up to 15 days to respond , a simple call would reset the 15 days. This is a scam. **** **** NEEDS TO BE TERMINATED.

I have been with **** **** for a year. After 6 months I noticed that the automatic payments were being taken almost 5 days before the payment was due. I called yesterday 12/3, to call in a payment because I knew the payment had been returned. I was told that I had to pay a reinstatement fee even though the policy was NOT cancelled because they give you 10 additional days from the date the actual payment is due on the 1st of each month. I asked why is the payment taken so early and why do I have to pay a reinstatement fee if the policy wasn't cancelled. I also asked if they had attempted to redraft and I was told yes, they had on 12/2. I told them there was no way they attempted to redraft, because I called in to make a payment on 11/30/24, and was told I had to wait until the first payment was returned. I was also told that since I made a payment 12/3 that the redraft would not occur, even though I was told supposedly they had tried to redraft but it was rejected. NOW today 12/4 they have taken two payments! I called about it and I was told they would call me back. When the *** called me back she stated that I told the first *** ******* ******** that I still wanted to make a payment even though a second draft was going to be made today so I could pay for two months. No ma'am that is a lie. One I was never told that a draft was going to be taken the next day, because **** **** had supposedly tried to take second draft on Monday and I was told they do not attempt to take a third draft. So I am confused on how another draft was taken IF I ALREADY PAID THE DAY BEFORE. Now the *** ****** is telling me she is going to see what she can do. No the h*** you won't see what you can do, you will return my money. and it will be today. This company is the worst. I have asked several times why I don't receive a text or email regarding when the payment is going to be taken like most businesses do before the payment is taken. I always get you should be receiving notices, but havent

This insurance company has been an absolute nightmare to deal with. I want to highlight some key points that illustrate my experience: The deductible is an outrageous $3,500, and unfortunately, that's all the coverage they provide. The level of coverage they offer is significantly below industry standards and again that's the only coverage they ***********, let me share my frustrating experience. I was involved in an accident back in June of this year. From that moment on, my dealings with this company have been nothing short of exasperating. It took them until early November nearly five months to submit the necessary paperwork to the other insurance company to process my claim. Throughout this ordeal, I found them uncooperative and unhelpful. They informed me that they dont deal with gap insurance or coordinate with the other company, which left me to handle everything on my own. I had to make countless phone calls, continuously follow up, and endure long periods of being ignored whenever I inquired about the paperwork. It felt like I was being brushed aside while I tried to find answers. In conversations with friends and family, I heard multiple stories of how other insurance companies effectively manage claims and provide timely support when issues arise. It made me realize just how incompetent this company is, and it's clear they should be put out of business for their lack of service. To top it all off, the letter of agreement I received after a frustrating back-and-forthincluded additional charges that I was never informed about beforehand. This last-minute change only compounded my frustration. I dont typically write negative reviews, but I feel its necessary to share my experience so that others can avoid making the same mistake I did. If youre considering going with this company just to save a few bucks, think again.

Dont waste your time or money with this insurance. Scam and horrible customer service

I wish I could give a 0. Driver insured by **** **** hit me and was at fault. **** **** claims they couldnt get into contact with the driver so they cant represent him. **** **** denies my claim. I have talked to everyone. I am furious that my *** was damaged.

I was told that I was signing up for a $500 deductible come to find out it was a $2500 deductible. I was lied to less than hour later I canceled the policy and was told Id be refunded 3-5 business days, that time passed and I called now they say a week I call again they say 2 weeks, I call again they said it was mailed out and should have it no later than Friday. I call today and was told my refund hadnt even been processed. Its been almost a month now . Thus is unacceptable and a scam I was specifically told that Id have a certain policy but they let and now dont want to refund me my money .

**** **** is the worst insurance company there is the claims adjuster destiny is definitely the saddest thing in the world never even called me back as soon as I find me a another insurance company I will be canceling this shame company a driver hit my car and **** **** did nothing to assist I paid them for nothing do not deal with this company if u do I promise you will loose in the end they are crooks take your business else where attorneys don't even want to deal with them once u say **** **** everyone will tell you you have no insurance if u have them and Noone will deal with you I hope they all die up there at corporate office do your research don't be a victim trust me I'm not the only one they boned