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          Business Profile

          Health and Medical Products

          Pretty in Pink Boutique, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Health and Medical Products.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My ******** has been charged and paid by this company and I have no idea where or what it is. Its a fraud scam.

          • Initial Complaint

            09/24/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Pretty IN Pink Boutique charged ******** total $7,750.00 for services 3/20/23, 4/19/23,5/19/23 and 12/20/23. Ordering MD listed as **** Y. *****. Never heard of these people or used them. Reported fraud to ******** today.

            Customer response

            09/26/2024

            Outraged that they fraudulently charged ******** multiple times for disabled spouse, ****** ****. ******** advised I file claim.

          • Initial Complaint

            03/01/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            ******** Fraud. My present statement shows $9,300 for intermittent urinary catheters, which I do not use and did not receive. My ******** representative told me there were additional charges that I havent received yet.This company is getting by with massive ******** fraud

          • Initial Complaint

            02/01/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Monthly fraudulent ******** claims starting in June 2023

          • Initial Complaint

            01/25/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Fraudulent ******** claim by ***************************** Boutique (*******, **) for "Intermittant uninary catheters" for a total amount of $4650 billed to ********.

          • Initial Complaint

            01/12/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Another ******** Fraud Claim by Pretty in Pink Clothing Boutique, ******* *****! Reported to ******** who said they are under investigation and their claims will not be paid. This is a Criminal offense and needs to be treated as such!

          • Initial Complaint

            01/04/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Date of Transaction: 01/05/2023 thru11/20/2023 Provider: Pretty In Pink Boutique, *** Claim#: ********* Amount Billed: $15,500.00 Amount Paid: $12,152.00 I received an EOB from my ******************************** reflecting the above information. I have no idea who this provider is and do not use Unirary Catheters. I reported this fraudulent claim to the *********************** who advised me that they are aware of this provider and will be taking appropriate action.

            Customer response

            01/19/2024

            When I spoke to the ********************* I was told that they were investigating numerous fraud complaints pertinent to this company. The agent I spoke to advised that the penalties for ******** fraud are severe and are governed by the Federal Civil False Claims Act (FCA):

            Penalties: Civil penalties for violating the civil FCA may include recovery of up to three times the
            amount of damages sustained by the Government as a result of the false claims, plus financial
            penalties per false claim filed.
            Additionally, under the criminal FCA, 18 U.S.C. Section 287, individuals or entities may face criminal
            penalties for submitting false, fictitious, or fraudulent claims, including fines, imprisonment, or both.
            ******** Fraud & Abuse: Prevent, Detect, Report MLN Book

            I am still hopeful that this unscrupulous company will face justice.

            Thanks

            Customer response

            01/19/2024

            When I spoke to the ********************* I was told that they were investigating numerous fraud complaints pertinent to this company. The agent I spoke to advised that the penalties for ******** fraud are severe and are governed by the Federal Civil False Claims Act (FCA):

            Penalties: Civil penalties for violating the civil FCA may include recovery of up to three times the
            amount of damages sustained by the Government as a result of the false claims, plus financial
            penalties per false claim filed.
            Additionally, under the criminal FCA, 18 U.S.C. Section 287, individuals or entities may face criminal
            penalties for submitting false, fictitious, or fraudulent claims, including fines, imprisonment, or both.
            ******** Fraud & Abuse: Prevent, Detect, Report MLN Book

            I am still hopeful that this unscrupulous company will face justice.

            Thanks

          • Initial Complaint

            12/22/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Pretty in Pink Boutique filed with ******** and ********** for a totally fraudulent claim totaling $4,650 for supplies in July, ********** 2023. I have never heard of this business nor have I ever ordered anything from them. I researched and I'm not the only one they are trying to extort. Thankfully my insurance denied their claim but someone needs to go after this business to stop this fraud.

          • Initial Complaint

            12/22/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Pretty in ************************ billed my ******** *********** dollars every month from January 2023 to October 2023 for urinary catheter supplies. I have never used these supplies and have never heard of this business. I reported it to ******** and my insurance. It is a scam and they are fraudulently billing. They should be shut down immediately. I was told this is a common scam from this business by *********

          • Initial Complaint

            12/22/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            $4,350.00 was fraudulently billed to my ******** account. Somehow my ******** ID # was stolen and used. ******** paid ****************************, of Pretty in Pink Boutique $3,345.10 and my secondary insurance, Cigna, *** billed $936.63. The charges were for 200 intermittent urinary catheters over 3 consecutive months in 2023.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2300 George Dieter Dr

          El Paso, TX 79936-3963

          Visit Website

          Customer Complaints Summary

          16 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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