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          Business Profile

          Newspaper

          El Paso Times

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/19/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I simply want to cancel my subscription with the El Paso Times, called four (4) different times to cancel and the representative was not competent to help me. Four different times.

          • Initial Complaint

            12/05/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I want to cancel the newspaper but the El Paso Times makes it very difficult. I cannot cancel on their website and every time I call on the weekend or after work the voice message says to call them back during working hours.

          • Initial Complaint

            02/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            We are signed up for home daily delivery of the newspaper. The last delivery was January 22, and there have been no deliveries since then. The Times has a chatline. Every morning we reported the missed delivery via the chat line. The representative apologizes and promises to resume delivery tomorrow and it never happens. Very frustrating.

          • Initial Complaint

            07/27/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I had already canceled my digital subscription to the El Paso Times since June 6, 2022. The agent's name that told me they'd cancel my digital subscription was JM. I canceled it way before I was supposed to get charged for it which wasn't until June 24, 2022. Well to this day I keep getting the runaround from like 5 different people, all telling me the same thing, that my refund is processing, but I still haven't received my refund almost going on two months after I had already canceled with enough time so that I wouldn't be charged. I do have screenshots of all the different agents lying to me that my refund was "already processing" which in fact it never was. All I want is my full refund of $10.65 that I still got charged even though I was told by the agent named ** that I would no longer be charged effective June 24th. Ever since June 6th, I've been lied to and told my refund was already processing but there was always an excuse as to why it still hasn't gone through; that it was a holiday or that it takes **** business days to cancel. Then the last agent, ******, tried lying to me as well, telling me that "the date when I had canceled my subscription wasn't until July 24 so she can't change that cancelation date". We're not even on July 24 yet !!!! So that doesn't make any sense. So after I informed her that I'd be filing a complaint against El Paso Times, she disconnected the chat. I have included screen shots of all the agents lying to me about my refund as well.

          • Initial Complaint

            07/20/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I am submitting a formal complaint with the El Paso Times because they continue to charge ( $26.70 monthly for newspaper subscription) my mother's charge card despite three phone calls I have made to their customer service office (5/31/22, 6/3/22 and 6/19/22) asking that they discontinue her subscription immediately. (My mother is legally blind and can not read the paper nor access it online. I am my mother's POA). I realized the Times was charging my mother's credit card (transaction dated 6/3/22) as I checked her statement recently. I filed an online dispute of the charge with my mother's credit card company two days ago, 7/15/22. The Times subscription department has made no effort to resolve this problem as the charge is now appearing on my mother's credit card (I had been making payments by check before I attempted to cancel the subscription). My mother's El Paso Times account number is TM *******.

          • Initial Complaint

            03/01/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I am a Senior Citizen that was contacted for a promotional newspaper subscription for 3 months at a price of around $13 dollars per month. I was never informed that at the end of the 3 months I was supposed to call to cancel the promotion. I assumed that after 3 months the promotion would end my subscription unless I was notified to continue service. On the 4th month I was charged $40 dollars. I called to request a refund for papers I was not getting after the 3rd month and was only refunded a partial of $18 dollars. I am requesting for the remaining portion of my $40 dollars owed to me for service I was not given. Attached is my bank entries for the all the transactions.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 144

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          500 W Overland Ave Ste 150

          El Paso, TX 79901-1108

          Visit Website
          (915) 546-6100

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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