Complaints

• Initial Complaint

  03/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This has been an issue for years for starters, but has gone from bad to worst. I live in the XXXXX area code of Dallas, but the post office for my area is in Farmers Branch, Tx. The problems started back in about 2014 or 2015 when the carrier who us to service the area retired. Every since then we have not had a permanent carrier that would last more than three months then, then I started to see new faces every other month, then week and on some occasions I would see a different carrier within the same week. A lot of them didn't even have uniforms, and by the time that person got uniformed he or she was gone. I have spoken to my neighbors of this issue and they seen the same thing. There was several times on a regular basis that I would get my neighbors mail and vice-verse. Now recently over the last few months I am receiving mail only once a week, that's how they decided to take care of this issue as far as I can tell. I will get 15 to 18 pieces of mail in one day and nothing else that week, and in some cases I have some bills that are late because I didn't get the statement until due date is very close or late. I made a compliant with them complaining of the issues in details and got a response three days later stating that they got the response and would get back with me within 1 to 3 days which was suppose to be a call in which I left my cell number, but I never got that call. I got a survey asking a few questions about the issue and one of the questions was did I get a call from a representative and I responded "no" but still haven't received that call and that was 3/10/22 when I got the response from them. Also before tried several times to call the Farmers Branch office to talk to someone, but no one ever answers the phone. I'm not sure what's going on at that office but this is a government establishment and I think it should be run better than it is. I hope this issue can be resolved because this has been everlasting and frustrating. Thank you

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