Complaints

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took in 5 sthil chainsaws to have them serviced & two rebuilt and I bought two sthil saws for abut $1000 with warrenties included from them to be able to continue cutting up the smaller parta of the tree whioel they serviced my biggest saw. They young man named **** told me to give them about 2 to 3 weeks at the earliest before calling them to see how much it was gonna cost me. Well we played phone tag for a few days then i recieved a voicemail from a ***** pricing everything for me & tellin me to take the climbing saw back to where i bought the warrenty & have them look it up & due to the ********* location i wasnt gonna be able to make it in time that day. well when i do make it up there this man named **** tells me my saws are gone they gave them to a man named ********* was baffeled the mans really rude trying to tell me what i did or did not do. they claim to know who the guy is but have no idea how to reach him then im told they will try & find his info an call back up there in a few days long story short four out of the saws popped back up but in kit form they have al kinds of parts missing and wont start up at all the mans telling me im a lier and i have rude voicemails from him as well as rude conversations with him. i havent been able to finish the tree job because my biggest saw so happened to be the one not returned an the *************** tells me its just a misfortunate event and i have to deal with it...

  Business response

  06/20/2023

  The complainant brought in 5 saws February 18, 2023.  She said Noonday Hardware  was recommended by a man named *******************************, and told her to bring them to our store.  ******* is known to our employees, but we do not have a phone number for him.  He is also known as "Country", which the complainant also referenced. 

  We determined almost immediately that the saws, all of them, were beyond repair,  and left a message with the complainant to that effect.  Employees of the store continued to call and leave messages, but the saws just sat at the store. 

  Finally, towards the end of ****** ******* came in to pick up the saws, referencing the complainant by name.  After more than 2 months. we thought we were done with the saws.  After all, how did ******* even know the saws were here if the complainant hadn't told him?

  That same afternoon, the complainant showed up to get her saws, after 2 months of non-communication.  What a coincidence! We told her ******* had just picked them up a few hours earlier.  At this point, she claimed that she had no idea who ******* was.

  About 2 weeks later, out of the blue, ******* brought back 4 of the 5 saws.  He was told he needed to bring back the 5th saw also.  I again let the complainant know the 4 saws were here.  Again, no response.  I still have them.

  During the course of all this, as a good faith gesture, I offered the complainant a brand new MS 170 saw, worth $200.00.  My offer was rejected.

   

  ***********************

  Manager - Noonday Hardware
  

   

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