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Business Profile

Plumber

Pipe Down Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

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1 Customer Reviews

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  • Review from Allen C

    1 star

    05/26/2022

    My water heater went out, and the cost of the water heater plus disposal and installation was 100% covered. Pipe Down Services (PDS) was the assigned contractor. They came to my house and told me that there would need to be $1,800 worth of work not covered by insurance to "bring it up to code." PDS lied about most of the items they told me where necessary. Further, the cost of parts was incredibly overpriced - four to five times the price at Home Depot for the same thing. I felt scammed by PDS, who attempted to use my insurance as an opportunity to enrich itself at my expense unfairly. Fortunately, I found a plumber to do the repairs for substantially less (all three I contacted were significantly less). I would note that PDS advertises with the BBB logo, although they are not accredited.

    Pipe Down Services Response

    05/27/2022

    What the customer failed to understand if she is comparing our prices with Home Depot, our prices are not just for the Part, I can understand why they think we are 4 -5 times higher. The Home Warranty companies only pay in most cases for the Cost of the Water Heater and the installation of just the Water Heater, any and all parts required for Code Upgrades and any Modifications also include the Labor cost to install that particular item. Home Warranty companies require us to break down the cost of each individual item that is not covered by them for the customer, and that is Part Cost and Labor Cost to come up with the individual prices. The Home Warranty companies are usually very good about explaining the Non-covered items and where the price for those come from. The good news for the customer is our Price is just an Estimate, just like they would receive from any Licensed Plumbing Contractor. They are not required to use us as a company, they can get as many Estimates for their home as they see fit. The Customer can also ask for Cash In Lieu of having the work done and Hire any Contractor they choose. Not sure why the customer would be upset with our price, surely they shop around for the best price for Automobiles, Insurance and any other purchase they make. The aren't bound to buy from anyone if they do not like the price. President Pipe Down Services, Inc.

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