Business Profile
4 Wheel Drive Services
RideNow PowersportsHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
12/20/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I purchased a new 2025 motorcycle from the Decatur TX RIDENOW POWERSPORTS in October, 24th, 2024- it is now December 18th and I have yet to receive my license plates or a title sent to my credit union with whom I financed the bike through. I have called/text twice a week for the past month asking where they are! Now my credit union is bearing down on ME wanting their title to the bike!! I have been given the runaround by every person at the dealership from the the title girl *******, salesman ******, sales manager ****** etc! Ive called the corp office in ** and spoke to multiple people all to receive ZERO ACTION.Business response
12/19/2024
We appreciate the opportunity to respond to this complaint and to provide additional information related to our customer's concern. Please also reference ID# ******** because this issue pertains to a store location in Dallas ***** and not *******. We are happy to report that it is our understanding that this matter has been resolved to the customers satisfaction.Business response
01/16/2025
We have spoken to the customer. He received his tags and the broken part. We received his tags on 12/18/2024 and we took them to the customer the next day.Customer response
01/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
12/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased a new 2025 motorcycle from the Decatur TX RIDENOW POWERSPORTS in October, 24th, 2024- it is now December 18th and I have yet to receive my license plates or a title sent to my credit union with whom I financed the bike through. I have called/text twice a week for the past month asking where they are! Now my credit union is bearing down on ME wanting their title to the bike!! I have been given the runaround by every person at the dealership from the the title girl *******, salesman ******, sales manager ****** etc! Ive called the corp office in ** and spoke to multiple people all to receive ZERO ACTION.Business response
12/18/2024
We appreciate the opportunity to respond to this issue and provide additional information. The great news is that we believe this issue has already been resolved and the customer has been provided his registration. If there is anything still outstanding, please let us know.Customer response
12/19/2024
Complaint: 22703869
I am rejecting this response because:this has not yet been resolved. I have my credit union has not received the title nor have I received a license plate as of yet.
Regards,
******* *******Initial Complaint
11/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my GL1800 in for its usual oil change and complained about 2 stuck switches. Just so happens these switches were working fine before they replaced my front fork seals back in July. Well - theyve had my bike 10 days and can not get my bike back. Also - their service **** will not answer the phone nor return messages.Initial Complaint
10/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sent my vehicle in for a repair. It's been four months now. Every Three weeks they say it's done. When I get my vehicle, it's not done. Either they put old parts on my vehicle or taken parts off my vehicle that had nothing to do with my vehicle in the first place. My insurance paid them 3k to fix my vehicle. They keep giving me the run around and trying to give me a broken vehicle.Business response
10/14/2024
We appreciate the opportunity to respond to this complaint with additional information. In order to review your specific situation, could you please provide additional information about which RideNow location you visited as well as your vehicle make and model?Initial Complaint
10/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Purchased and *** salesman name ****** while signing paperwork ect. I were informed by ****** that after the first 25 hours ride on my ****************** Sports will cover the first service call today 10/11/24 to see when can I bring it to get that service and wee informed by ****** that that was not True. Spoke with Hunters boss and were informed that if I didnt sign some kinda of agreement stating that then he couldnt uphold that agreement and that the best he could do were to give me and discount of my services. That was NOT THE AGREEMENT prior to my purchasing it !Business response
10/14/2024
We appreciate the opportunity to respond to this complaint with additional information. In order to review your specific situation, could you please provide us with additional details? Please provide the specific location that you purchased from. If you have a copy of your bill of sale or other supporting documents, this will allow us to pull your specific file from our records.Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
As of 8/26/2024, The company has not provided a title, regestration, or plates for a motorcycle purchased on 3/19/24 for $21,000. Under Texas law, specifically the Texas Transportation Code, Section ********, a dealer is required to process the title paperwork and submit the application for title to the county tax assessor-collector's office within 30 days of the date of sale. This requirement is mandatory and is designed to protect consumers by ensuring they can register and legally operate their newly purchased vehicles without delay. Temporary tags have expired and the vehicle is currently unable to legally operate on public roadsBusiness response
10/09/2024
We appreciate the opportunity to provide additional information related to this issue. We are currently reviewing our records in order to provide the most up to date status. We will provide additional details once our review is complete.Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I submitted a warranty cancellation form to *************************** via email May 16, 2023. She submitted the form and told me the process takes 4-6 weeks to process. On September 27, 2023, I followed up with *****. She said there was a miscommunication which was her fault and they are waiting on documents to finish the processing of the cancellation. On September 28, 2023, I sent the new completed forms to ***** advising there is no lien on the sxs as it was paid off the first month I purchased the **** On October 4th, 2023, she confirmed they had what they needed and that a new general manager was starting. He needed to approve the cancellation and then would be signing the check. On December 19, 2023 I followed up again with *****. Did not receive a response. I Followed up on Feb 7, 2024. ***** replied on Feb 20, ************************************************************************************************************************************************************** I sent an email to the email provided on Feb 20, 2024. ***** also said the store manager, *****, would be calling. No call was ever received by ***** or anyone. I emailed both ***** and cancellations again on March 18, 2024 and March 19, 2024. No response again. I called the location on March 21, 2024. This time I spoke to *********************. The manager was not available but she assured me she would pass my info along. She emailed me with ***** and ***** email and said she also emailed them and gave them my file that has my request in it. I emailed all four of these employees (*****, ****, *****, ****) on March 21 and 26, 2024 and again April 4, 2024. My boyfriend was at this location on March ****************************************************************************************** I am requesting my cancellation to be processed and what is owed to me to be refunded. I have attempted to get an update on this for months and have the emails to show all my attempts. Please refund what is owed to me.Customer response
04/30/2024
You have ****** as the location. This is for the RideNow ******** location. Can this be updated?
They said a check was processed and in the mail three weeks ago and are not responding again to my follow *** on the status of the check as it has not been received yet.
Initial Complaint
04/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My father and I went to Ride Now Powersports in Canton, ** to look at purchasing a 2024 Polaris Ranger EPS. It was listed on the website for $12,6xx. It was advertised as $3,000 off retail. We get there to look at it and start doing paperwork and they come back with a final price of $19,***. We have a gate card for a farm which makes it tax exempt and they had taxes included in the price. They tried to tell us the Ranger had extra parts on that they had to charge for. The only extra parts were a roof and a front and rear windshield. Those parts do not add up to $7,000 worth of charges. You can not advertise a product with the parts already on it for a specified price online and then say they have to charge for it once you get there. Very unprofessional and false advertising. Dealer fees are something that are expected but charging for add ons are wrong when the price is already listed online. The listed price should be the unit that is listed online with the additives already on it. Having a unit listed online for a specified price with the additives on it and in the pictures already should be honored by the online price. We drive 129 miles and 2 and a half hours from home to look at this machine and they tried to rip us off. I am speechless at how they tried to do business. Never again.Initial Complaint
02/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
A few months ago, I stopped by the business in question based on pricing on their website. I saw a *** I was interested in at a good price. The *** was located in the establishment and had the same price snickered on the unit. I inquired with a salesman and was ready to purchase the ***. Like car salesmen, he went to an elevated desk area and spoke to someone. He came back with a price $5000 more than the sticker. I said "no way!" He said the price did not include the "accessories," like the wheels and tires. I asked why this exact unit (same stock number) was pictured on the internet with a buy it now price $5000 cheaper. He would not answer. I wrote a review on ****** and decided to avoid that company when buying my next ***. I do not believe "bait and switch" should be allowed. If you picture a particular vehicle with added parts, the price of that build should be advertised. Ride Now contacted me through ****** and asked me to stop back by and speak to the general manager. They were sorry for the confusion and wanted a second chance. I ignored the request.I ignored the request until 3 months later I saw the same unit (same stock number) for $7000 less than the price that got me in the door the first time. I decided to give them a second chance. I stopped by and told the salesman I was the gentleman that wrote the negative review. He got the manager for me. The guy was pleasant, but again said they could not do the price advertised. Now, to add insult to injury, the unit has a placard in it saying that the unit is now priced at a cost $3000 less than the sticker on the unit (which is $5000 less than what they told me it cost). The manager said he was going to do everything he could to get the accessories reduced and get me a good deal. Two days later they came back with the same price as before. They would not even honor the discount discount on the placard.Initial Complaint
11/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased October 19 2023. Was sold 2 GPS units that don't work. They have never worked. Was given the run around about units. Sent 2 more units and those 2 units don't work. Just want money back since these units don't work and the company doesn't care to fix it
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Customer Complaints Summary
30 total complaints in the last 3 years.
9 complaints closed in the last 12 months.
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