Complaints

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Feb. 19, I paid my deductable. My claim was for hail damage on 4 structures. The house and garage roofs were replaced soon afterward. A representative of Storm Guard came by on March 8 and collected the remainder due which amounted to $18417.16 in total. I paid Storm Guard for 4 damaged roofs but have only had 2 repaired. I've texted their customer representative several times but have gotten only one response. I feel like I've been scammed

  Customer response

  09/06/2024

  Better Business Bureau:
  
   

  My problem with Storm Guard has been resolved. It took from early March to late August for them to finish the job. They put the new roof on my house soon after they took on the job, the problem was that there were two other structures that needed repairing. Those were just finished a few weeks ago. I would say that the work they did was fine but there was some sort of mix up preventing the job being finished in a timely manner.

   

  Regards,
  
  *****************************

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract with *********************** in October of 2021 for roof and gutter replacement after a storm. ***** came and picked up my check from State Farm. I have not had any further communication. I have texted her. I have called her. I have emailed her. No response. Seems she took the State Farm check to start the job and will not respond. I would like the money returned to move on with another company as I still have the storm damage and need the repairs completed.

  Business response

  07/27/2022

  *****, 

  I apologize that you have not been contacted by ***********  Her office is in the *****************, ** area and your complaint was registered with the *********, ** location.  The ********* location has no ties with the ***************** location, nor do we service customers in the ****************.  I will, however, share your information with our corporate office and they will be in touch with you to help resolve this situation.  Again, I apologize for the lack of communication and follow up for you.  This is not the standard or expectation by which we care for our customers who put their trust in us.  I will reach out to corporate immediately.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩