We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Restaurants

          Taco Casa Corporate Office

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Restaurants.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            05/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We went to *************** last night to grab dinner, because we were in a hurry and being a GM of taco casa I know orders should go out in 3 minutes or less. We placed our order and we waited a good 35 to 40 minutes. Were they busy yes, but out of 7 employees there was only one making food and she was getting overwhelmed!! We look over and she stops making food to try to call for backup, and then the person calls her back.Then a couple of the other employees try to help and the sour cream lid pops off and then they are just all three are standing there laughing while we wait!! I talked to the guy at the front counter and tell him I manage a store and I would be glad to come back and help, and he tells me that is above his pay grade!Customers were ordering from Maverick grill and getting their food way before we were. I was so embarrassed!!!Finally the girl she called came in and they started knocking out the orders. We arrived around 8:15 and left around 9:00. I understand things happen but that was ridiculous!!

          • Initial Complaint

            08/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            TACO CASA #***************************************************************WE WENT IN TO EAT THERE THE FOOD WAS FINE BUT THE STORE WAS NOT CLEAN--NOT AS CLEAN AS IT AUGHT TO BE.EVERY TABLE IN THE ***** WAS DIRTY WITH FOOD AN FOOD SPILLS ON THEM-THE ***** WAS NOT SWEPT AN THE ***** WAS VERY STICKY WHEN YOU WALKED ON IT.THEY WERE NOT REAL BUSY AS THERE WERE ONLY 2 OTHER PEOPLE IN THE BUILDING WHEN WE WENT IN.WE ATE OUR MEAL AND WERE IN THERE ABOUT 45 MINUTS.ONE WORKER WAS CHANGING THE ***** BAGS OUT BUT NO ONE WAS CLEANING THE TABLES NOR THE *****.I AM NOT TRYING TO BE PICKY..BUT THE ***** YOU GO TO EAT SHOULD BE CLEAN AT ALL TIMES.THE REST ROOMS NEEDED SOME LOVE AS WELL VERY NASTY ***** AN SINK.IF THE HEALTH DEPT.HAD WENT IN AN SAW THIS IT WOULD NOT HAVE *************** FOR THERE STORE.

            Business response

            09/07/2023

            Sorry, ****** you have the wrong *********. That TC is out ********** not owned by us. We are Taco Casa *****, They are Taco casa.com. We get complaints on them all the time. Sincerely Taco Casa *****.

          • Initial Complaint

            08/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Im a regular customer and I really havent been able to eat inside my favorite spot. When Im out and about in the 100 degree weather and decide to go in to eat I expect it to be very nice and cool but its not. I feel terrible for the workers they say they are very hot all the time. Its unacceptable, your lobby should not feel like how it is outside. This is the ******** locations off the Interstate 30 highway.

          • Initial Complaint

            01/10/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On 1/03/23 i went to the taco casa on ************* in ****** and ordered 7 tacos and a large tea. When i returned from there to my office to have lunch with my wife she opened and took a bite of her taco only to find a long black curly hair in it. she began to gag. I took a picture of the hair and taco and reported it to the company. We have have not gotten any responce from the company and they will not talk to us about it.

            Business response

            01/11/2023

            Here are the facts about this complaint :


            1-We have been in the restaurant business over 40 years with a great track records never a complaint like this.


            2-In running our restaurant we take all safety meagers including head nets .


            3-This issue could be a vendor's issue we will make sure we e mail all vendors with this incident to make sure it will be avoided from the source also.


            4-Attached please find a copy of a check with a full refund to the customer per his request .

             

            Customer response

            01/18/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            *********************

          • Initial Complaint

            08/17/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a super burrito and super nachos. We got home and the chips were completely stale and rancid (which is a concern). I called the establishment and I was told we can not do nothing about it maam thats why we ask if mix or in the side). How was I suppose to know? This was my first time ordering nachos. This statement clearly shows that this business is knowingly serving food that can cause food poisoning or damage to someone. Its a health hazard and they should be investigated or put out of business at this particular location: ***********************************************************. I want a refund for the nachos as I came home mixed them more before taking a bite just to spot it back out and throw it away. Especially because they knowingly ask an odd question that assures they knowingly serve contaminated, expired, and/or rancid products.

            Business response

            09/28/2022

            HI ******, THE CUSTOMER WAS OFFERED A WAY TO KEEP THE FOOD FRESH BUT CHOSE THE WRONG WAY TO TRAVEL, THERE WILL NOT BE A REFUND, WE DO REFUNDS EVERYDAY, AS YOU CAN TELL THIS IS A CUSTOMER THAT COMPLANES WHEN SHE IS WRONG, SOUNDS LIKE A DEMOCRAT, HAVE A GREAT DAY!

          • Initial Complaint

            04/06/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased a *************** at Taco Casa and it has a whole plastic bag in it! This is disgusting and someone needs to answer to why. We are in a pandemic and Im drinking from a cup, piled high with ice and when I investigate, I found a plastic bag in my cup! This is fraud and disgusting! I paid $2.09 for a unsanitary cup of ice and plastic!

            Business response

            04/13/2022

            See attached

            Customer response

            04/13/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            *********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 53

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          133 Aviator Dr

          Fort Worth, TX 76179-5412

          Visit Website
          (817) 439-2277

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.