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          Business Profile

          Tire Dealers

          James Tire Center

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Tire Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We went for a tire on July 11th, 2024. As they were putting the tire on our car, they broke a stud off of my whee hub.. and this is the THIRD time this has happened upon letting the manager know, he proceeded to call me a liar and try to pick a fight with me.. and they took my payment way before the work was even done which now I see why they did so I spent $35 on the tire.. and I asked for money back due to them braking my studs and no signs present saying they are not responsible for broken items.. as I asked for a refund they again tried to pick a fight.. so I had to leave to avoid trouble..

            Business response

            08/01/2024

            We are very sorry for the inconvenience. The vehicle had damaged screws  The vehicle was already in that condition. We told him that we couldn't put his tire on because two screws were broken.

            They put on the spare tire and damaged the bolts. We are not responsible for damages that were caused outside the shop 

            They never asked us for their money back, we sold them a tire for $35. We put the tire on, we told them it was not safe to drive the vehicle with 3 bolts.

            They were very aggressive. And we had to tell them to leave the property. 

          • Initial Complaint

            12/04/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On November 6th 2023. My husband went in to get an oil change on my truck. One minute after leaving the establishment, the truck stopped and the motor blew. I called a mobile mechanic to look at the truck where it stopped and he said the oil was emptied but new oil was never put in. I called the establishment and they sent an employee to the scene and he attempted to put fresh oil in the truck but it was too late the trucks engine was already locked up. So I had to call a tow truck to bring my truck home. I went back up to James tire center to talk with someone regarding what happened and they wouldn't take any accountability saying they did nothing wrong. I asked to speak with the owner and they said he was on vacation. I left my number and no one has contacted me regarding the situation.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

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          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1621 California Pkwy S,

          Fort Worth, TX 76134

          Visit Website
          (817) 720-3034

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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