Business Profile
Work Clothing
Williamson-Dickie Mfg. Co.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Dickies owe me a refund of Total: $35.94. They have only issued me three payments of *****. And I have not got the last payment of 35.94.Order: S0335026 Status: Partially Returned Total Items: 2 Total: $38.50 Unisex EDS Signature Scrub Pants - Black (BLK)Unisex EDS Signature Scrub Pants - ***** ***** (OLI)7/30/24 Order: S0298871 Status: Fully Returned Total Items: 2 Total: $44.92 Unisex EDS Signature Scrub Pants - Wine (WIN)Unisex EDS Signature Scrub Pants - ***** ***** (OLI)7/1/24 Order: S0169301 Status: Fully Returned Total Items: 2 Total: $35.94 Unisex EDS Signature Scrub Pants - Wine (WIN)Unisex EDS Signature Scrub Pants - Teal (DTL)6/29/24 Order: S0160112 Status: Fully Returned Total Items: 3 Total: $53.91 Unisex EDS Signature Scrub Pants - ***** ***** (OLI)Unisex EDS Signature Scrub Pants - Caribbean Blue (CRB)Unisex EDS Signature Scrub Pants - Gray (GY)Business response
09/23/2024
We have followed up with customer about refund.Customer response
09/24/2024
Complaint: 22214829
I am rejecting this response because: ***** is Missing and there selling me the wrong size scrubs.
Regards,
****** **********Business response
09/25/2024
We have followed up with the customer and haven given her the full refund on the order.Initial Complaint
07/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was accepted into a fast track EMT class on 6/26/24 and ordered 2 pairs of pants from Dickies online the same day and paid for RUSH processing and shipping because I need them for the class beginning 7/8/24. I checked order status daily and it continued to say "processing." I emailed the company yesterday and asked about the order status and arrival estimate, reminding them that I paid for RUSH. I got a generic email back that did not address my question at all- it informed me that orders couldn't be changed (wasn't my question at all.)Today, 7/3/24, I again checked the status and it said "cancelled." I called and the customer service agent told me nothing could be done, they were out of the pants. I asked for similar to be sent rush and was told they couldn't do that. I had to ask for a supervisor who told me the same thing. After informing them that I would be contacting the BBB because of their shady business practices, I received a call 15 minutes later from yet another "supervisor." I again explained that at no point was I notified of a cancelation of order. I asked for similar pants to be RUSHED to arrive on time as expected. I was told that was not possible and offered a gift card. I explained that a gift card means nothing to me because I need the pants now and will not be doing any future business with this company. I wish to file a formal complaint regarding their business practices and false advertising that a product is available and RUSH shipping timeframes that are a lie. I also wish to make the public aware that this business operates in a manner that is not transparent. They do not deliver on what is promised. Now I am without pants for my program. Had they informed me sooner, or at all, I could have perhaps found pants elsewhere. At this late time I cannot and may not be able to enter this EMT program, as pants are a REQUIREMENT for the first day.Business response
07/08/2024
We have followed up with the customer. Customers order was delivered today but didnt like the shipping time frame. We also gave a customer a Gift card for the issue with her order.Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I made an online purchase to Dickies. I want to return the items, cause I ordered the wrong items. I need a return label, the bag is unopened.Business response
06/04/2024
We have send the customer a return label to return their items and have issued a refundInitial Complaint
02/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an online order (Order # *******) from Dickies.com on Feb 17, 2024. The item was under the "Sale" section and I spent $39.99 on a pair of size 12 shorts. I received the order on Feb 23, 2024. I tried them on immediately and they were too big. I tried to start an online return and learned (from their customer support rep - via chat) they were on clearance and cannot be returned or exchanged. So, I'm out $39.99 with a pair of shorts I cannot wear.Dickies "Sale" tab are not sale items. They appear to be "clearance" and non-returnable/non-refundable which is very misleading. If in fact items they are clearance then the tab on the top of their website should state "Clearance - All Sales Final (non-returnable/non-refundable)" not "Sale".The only thing the customer service rep offered, for a resolution to me, was 15% off promo code (to buy something else).I ordered the item as a 'guest' and when I experienced difficulty finding the link to return/exchange the item I created an account, thinking that would help. It did not. That's when I reached out to the customer service rep via chat.The Order # is: ******* and the Tracking # is: 1Z584WX50354541803 I merely want to exchange these shorts for a different size OR return them for a full refund.Business response
02/29/2024
We have followed up with customer to issue refund for items purchasedInitial Complaint
01/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order on dickies.com on January 5, ****. Order #*******. Six items were in the order which totaled $188.24. Five of the six items were marked as "clearance." I placed the order after reviewing the "Dickies.com Returns" information to confirm that I could return these items. There was zero indication from any of the item pages I viewed, my cart/checkout page, or the returns information, that the items marked as clearance are considered final sale. Having received the items and deciding many of them do not fit, I attempted to make a return. This is when I learned that items marked "clearance" constitute final sale items, even though I encountered no such disclaimer when shopping and ordering on dickies.com. No one in customer service was able to assist me, and claimed that the final sale disclaimer is noted "on the top of the clearance sale page on our website." However, myself and I imagine numerous other customers do not come to the clearance items via clicking on the sale page. I find this to be an incredibly deceptive business practice, one that is out of alignment with other major retailers. Final sale items should be clearly marked as such on the item's page, as well as in the cart/checkout pages. If you can include the word "clearance," you can include the words "final sale" with an easy update to the coding.Business response
02/05/2024
We have followed up with consumer to take care of their issue.Customer response
02/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
12/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On Friday, 12/15/23, I placed an online order with Dickies. It confirmed the order and said an email confirmation would be sent. On Tuesday, 12/19/23, I still hadn't received the email confirmation and the payment was still showing as pending against my charge card. Their customer service hours state ******* CST, Monday through Friday. However, when I called their customer service line, it said they were closed. There was a note below the customer hours stating they were closed 12/19/23. I tried emailing them and it was sent back as a note to being blocked. I tried the next day and the website customer service area was updated to say they were closed 12/20/23 nor did they answer the phone. So I tried the chatbot and the live agent said they had been experiencing an outage since Friday, 12/15/23 with no idea on when things would be up and running. This is unacceptable to not have any communication on orders placed - why are they still taking orders if they can't process them? Particularly right before Christmas.Initial Complaint
09/25/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Transaction date: 9/3/2023 (order email shows as 9/4/2023)Order number: ******* Tracking #: ************ (FedEx)Purchase amount: $79.96 On the date mentioned above I ordered a pair of pants from Dickies for $79.96 including a $10 charge for 3 day shipping through ****** The tracking number shows that the pants still havent been received by ****** never leaving the origin point of **********, **. I reached out to Dickies twice through their contact form on their website. First on 9/13/2023 and then on 9/20/2023, and have still to receive a reply. I would like a refund for my purchase as it is apparent that I will never receive the pants and the business has no interest in dealing with me any further. Thank you for any help you can provide.Business response
09/29/2023
We have followed up with the customer and was able to give the customer a refund for his order and provided a future discountCustomer response
09/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an on-line order July 24th or somewhere around then for a pair of desert sand pants, a khaki short sleeve shirt, an a silver pair of pants and short sleeve shirt. I was sent a pair of desert sand pants ( I'm keeping), a desert sand pants and shirt (not silver), (I'm sending back),and another desert sand shirt (not khaki like I ordered! I'm sending those items I didn't order back with NO guarantee that it will reach the correct department that they may give me what I ordered which is on the receipt that came with the wrong items.Business response
09/05/2023
We have followed up with customer and taken care of his complaintInitial Complaint
10/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transaction October 21, 2022 Amount of transaction $409.70 to Dickies.The business agreed to ship my items within two business days. The order is still processing and has not shipped. I learned today that the order was subcontracted for fill by third parties and not actually merchandise in Dickies possession as indicated on the web site.I requested that the order be canceled. I was given assurance that it could be cancelled as long as it was not shipped. I was put on extended holds and hung up on at least three times. The supervisor refused to get on the phone according to one of the representatives.They refused to cancel despite the delay in processing.Also, they are charging me tax on clothing, which is not taxed in ************.Business response
11/01/2022
Customers order has been cancelled and all money was returned back to the customer at this time. We apologize for any inconvenience this may have caused.Initial Complaint
05/25/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am dealing with you H363137**3238313831H because I get very poor results when I deal with H36313537373036**H directly. This isn&#**;t the first time I had trouble with their belts.First time was with reversible belts, second was buckle broke. Their products really have gone downhill from what they used to be. Looking for a replacement. Their main advertisement is customer satisfaction guaranteed.
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Customer Complaints Summary
12 total complaints in the last 3 years.
5 complaints closed in the last 12 months.
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