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Business Profile

Plumber

Sam The Plumber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

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2 Customer Reviews

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  • Review from Aurora M

    1 star

    08/25/2022

    On 2016 there did a underground plumber for *** ********* **** *****. I paid over 12,000 dollar. Had to borrow from my sister which I still paying. We call numerous time and never spoke to Sam. The guy that did the job quit and never gave any information to the company. I'm still trying to reach them because we still have the problem. I wish someone can tell me what to do or sue him for what my family is going though.
  • Review from Laurence E

    1 star

    04/01/2022

    This business recently performed a re-piping for me after my closed loop plumbing system began seeping water into my house. My first clue was when I had to get up at 3AM and go shut the main water down by the curb when the first and only connection they made leaked. I have never seen the level of ineptness in scheduling coupled with the mysterious inability to reply to any phone calls or texts. I never knew when the crew was coming and lost count of the number of times I left work to meet them and they never showed up and never responded to calls. Part of the deal was for them to write up an invoice and help me interface with my insurance for a claim. I was repeatedly told to not contact the insurance without them as saying the wrong thing would lead to a denial of claim. It has been over a month now and despite multiple scheduling's, no one has ever done this. They claimed to have a great drywaller to repair the damaged drywall and access points they created for the install. To this day I don't know who that is and there are holes in my walls still. The water taps on the outside of the house are just sticking through the walls without any support. The absolute final straw was me physically going to the shop and meeting the manager to solve this issue. He was shocked and surprised about the situation and promised to come out and start resolving these issues...4 hours after the time he set had passed with no phone calls it's clear that these people cannot keep their word about anything. This has been the worst experience I have ever had with any contractor of any sort in my entire life. I suggest anyone needing any work done stay far far away from this incredibly unprofessional business. It probably wont be that hard, this place won't be around too long. Not with this total lack of professionalism. I'm now going to have to eat the insurance I guess and I'll get my own drywaller. Will have to call a second plumber in to fix what was left undone.

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