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          Business Profile

          Fitness Center

          Planet Fitness

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Fitness Center.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I immediately canceled my membership with this gym . Called and went in . They have continued to bill me and swipe money out of my account at will . I have not 1 single time set foot in this gym to workout or is there service .

          • Initial Complaint

            01/19/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I have contacted Planet Fitness regarding canceling my membership repeatedly. I called and they said I needed to come in, I went in and they said it would be cancelled and it never is. They continue to bill me even though I have not been into this gym since initiating my cancellation request. I've exhausted every way I know how to get them to stop billing me.

          • Initial Complaint

            08/10/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I froze my gym membership while I was out of town. I was not supposed to be charged while my account was frozen. I was charged anyway. I contacted the gym and spoke with the manager. They said they reversed the charges and I should be reimbursed within the time frame 7-10 business days. I have not been reimbursed. It has been nearly a month since my account was charged. On 8/4 I was charged again from the gym, but my account is still frozen and after contacting the gym regarding this issue, they told me on their end it shows that I was reimbursed that day. However that is a lie. I was not reimbursed for the original charge in July and now I am being charged again. I need help getting my money back. The gym has not reimbursed me and continues to charge me.

            Business response

            09/12/2022

            Consumer Response /* (2000, 5, 2022/08/12) */ I don't need you to look into the situation anymore. The issue was resolved and I was refunded, it just took about a month for them to do it.

          • Initial Complaint

            05/19/2022

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Planet fitness boasts no contract memberships. I signed up under the impression that the membership was no contract. I would not have signed up if I was required to enter a contract considering my residence was temporary. I have now moved and the gym is too far for me and at $5/gallon for gas is not cost effective. I went today to cancel and is the first time it was brought to my attention that they actually enrolled me into a 12 month contract when signing up. This is a bait and switch situation.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          6951 Preston Rd

          Frisco, TX 75034-7342

          Get Directions
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          (214) 705-7348

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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