Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On January 9, 2024, BBB reviewed a pattern of complaints regarding this company, Tribal By N LLC. Complaints received by BBB alleged that Tribal By N:
~ has not sent purchased items out for delivery or only partial orders delivered while continuing to advertise products online for sale;
~ poor and/or no customer service response from the company, including blocking email messages and removing negative reviews online;
~ and moreover, delays in providing refunds to consumers when requested.
On January 9, 2024, BBB sent email and postal correspondence to Tribal By N LLC to address the pattern of complaints. In addition, BBB requested confirmation regarding the location address(es) for Tribal By N LLC operations headquarters.
BBB received a written response from Tribal By N LLC via email on January 9, 2024. In the response, Tribal By N LLC stated they had ceases all marketing until fulfillment issues are resolved. The company denied blocking consumers from the support@tribalbyn.com email address. The company stated their Shopify platform store reserved capital for refunds and stated they may experience delays in completing refunds requested. The company confirmed they have a money back guarantee. The company further iterated it ensures response to all complaints in a timely manner.
BBB sent follow-up correspondence to Tribal By N LLC on January 11, 2024, and again on January 23, 2024. Neither correspondence received a reply from the company.
As of February 22, 2024, Tribal By N LLC store on Shopify is inactive. The company has not responded to BBB consumer complaints on file. Tribal By N LLC Facebook Page is still active with the most recent posting on February 16, 2024.
BBB closed this Investigation and Pattern of Complaints on February 16, 2024 as Failed to Address the Pattern of Complaints.
Important Information
Customer Complaint
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