Complaints

• Initial Complaint

  01/08/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 12/13/2024 I paid The Transmission Shop of Plano Texas $5,478.75 to fix the transmission in my 2016 Dodge Grand Caravan. The vehicles transmission broke down a few days after we got it back and we contacted the company so they can pick it up. The vehicle was picked up on 12/31/2024. I called the shop on 1/6/2025 for updates and they stated that they would call me back by 1/7/2025. They never called me by the time line said they would; I had to reach out and on 1/8/2025. I was told they had to speak to a mechanic to find out what was wrong with the transmission. At that point I realized that they had no intentions of fixing it because told said the same thing every time I called. They shop failed to render their service that i had already paid for.

  

  Business response

  01/13/2025

  Our company was actively working on Mr. ******* vehicle, under warranty, when he called and told us that he was having the vehicle picked up by a tow truck. When we asked him why, he stated that we are taking too long to fix his vehicle.  The vehicle had only been back in our possession for four working days, when Mr. ***** had it picked up.  Both the store manager, and the general manager, reached out to Mr. ***** several times asking him to please allow us the time needed to repair his vehicle.  Mr. ***** hung up the phone on both managers, and would not answer calls back.  Mr. ***** does have warranty on his vehicle's transmission with our company, and we would like to fix the issue that it is having, completely under warranty, but we do need the time to do it. 

  Customer response

  01/13/2025

  I have reviewed the business response and accept this resolution. But I would like the repairs to be done at their ******** location.

• Initial Complaint

  11/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Clutch install 2016 Mustang GT dropped car off 10/172024 1 code before shop 6 code readings after shop ************** installed 10/25/2024 Still not able to drive car more problems after the The Transmission Shop

  

  Business response

  11/26/2024

  Mr. ***** requested his vehicle towed into our shop, because it was not driveable.  When the vehicle was diagnosed, it was determined that the clutch was the issue, and a quote was given to Mr. ***** for the replacement of the complete clutch assembly.  Mr. ***** requested to provide his own parts for the repair, which we agreed to, but informed him that we could not warranty any customer provided parts.  ************** brought us the parts he had purchased, we informed him of the very low quality of the parts, and tried to give him the opportunity to purchase better quality parts.  We were requested to install the parts anyways, which we did.  ************** picked up the vehicle, the clutch was working as it should.  Mr. ***** called the shop about a week later, stating that the clutch was not working properly now, and that he had fault codes showing up that he had not seen before.  He stated that he only had one fault code when he brought the vehicle to us, to which we informed him that was not the case, and that when we did our diagnostics the vehicle had two separate fault codes.  Both of these fault codes are printed on the customer's receipt, from the initial diagnostic service, before any repairs had been started.  When we asked Mr. ***** to allow us to check the vehicle again, he refused, and stated that he would not bring the vehicle back in.  This vehicle has never been back to any of our shops, since the initial repairs were done.  I have attached a copy of the repair invoice, showing the fault codes that the vehicle came in with, and the no warranty on customer supplied parts.

  Customer response

  12/09/2024

  Having issues sending/responding decline to "The Transmission Shop" 

  

  Business response

  12/09/2024

  Mr. ***** did provide his own replacement clutch, and he has no warranty. However, he was told to bring his car in, and we will check it for Free. He refused and at this we have no way of knowing if there is anything wrong with the car.

  Also, he did have engine codes when he came in. We will not just be giving away money on a phone call!

  He has to the car in.

  **** *****

  Customer response

  12/18/2024

  I am rejecting this response because I have supporting evidence that The Transmission  Shop never installed the clutch provided by the customer.  I am requesting a immediate refund or I will have to seek legal actions for services not rendered.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had my truck towed to have The Transmission Shop checked roughly the week of May 20th. I was contacted by **** that it needed to be rebuilt. I approved the rebuild and was contacted that it was ready to be picked up. I made arrangements to pick the truck up on Sunday, June 9, 2024. I took the truck to my mechanic (All ******* Repair) on Tuesday, June 11, 2024 to have a "check engine" light checked. He got under the truck transmission and found one cross member s**** completely loose (about to fall out) and the other three loose almost about to fall out. I contacted **** with The Transmission Shop immediately and his response was more or less that he could care less "*******, I have humans that work for me not robots" "What do you want me to do, bring it back and I'll see about fighting them up". At that time I was over an hour away and it was after 3PM. The labor on my receipt ****** was $2,170. He had absolutely no concern about my safety or what could have happen if I continued to drive the vehicle in the shape that he returned it to me on Sunday, June 9th. I paid over $2,000 for something that could have caused a serious accident if not worse. The total bill was $3,442.00 over half was labor that I paid to have something that could have gone extremely wrong! I'm already having to pay to have someone else fix it.

  

  Business response

  07/11/2024

  We did receive a call from ******************, a couple of days after picking up his vehicle, and stated that his local mechanic had noticed loose bolts on the crossmember.  When we asked ****************** to please let us look at the vehicle, and that we would gladly fix any possible issues with our work, he said that he would just have his mechanic tighten the bolts.  The vehicle has never been back to our shop, since it was picked up.  I did though call and follow up with ******************, to which he expressed his concerns, but that everything was fine now and working as it should. 

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November of 2023, I drove my dodge ram 1500 to The Transmission Shop for a diagnostic quote my third gear was slipping. They said they would not be able to tell me anything until they took the ****** apart. They charged me 500 for the diagnostic and then said it needed a total rebuild. I ordered a transmission but the truckyard sent me an automatic instead of a manual, which was shipped to the transmission shop. I couldnt find a manual transmission, so I called the transmission shop and told them I would be by to pick up my truck. AFTER I paid, they asked me how I was getting the truck home. I told them I was driving it home, as I had driven it there. They said there was no transmission in it and they would charge another 500 to put it back together. I argued that I had paid 500 for them to make my truck worse and they said it wasnt their problem. They put the pieces of my transmission in the bed of my truck and handed me the keys. They also did NOT return the new automatic transmission that had been shipped to their store, which I purchased.

  

  Business response

  04/16/2024

  The Garland ******** bent over backwards to help you with your situation and are frankly shocked!

  Your truck was at our shop from 11/08/2023 through 02/23/2024! Over 3 months with no storage! You have a rare 6 speed Manual transmission in a regular 1500 (half ton) pickup. We found you a transmission and you thought you had found a cheaper option.

  But the junkyard sent us a AUTOMATIC transmission!

  And that junkyard transmission WAS put in the bed of truck are you would have asked for those funds also??

  We found you a transmission for $950.00 and you husband declined.

  We did not charge you for storage which would have been over $2500.00!!!

  And you ask us if we would tow it back tow your house. WE DID AT NO CHARGE!

  And now you do not want pay our labor which Does not include office staff time in looking for your parts!

  So No there will be no refund.

  ***********************

  Customer response

  04/27/2024

  We were never quoted for any type of storage fee it was never even mentioned. They told us they would have a diagnostic before Thanksgiving (we took the truck in beginning of November). It was not diagnosed until around Christmas time. We immediately ordered a transmission and the wrong one was shipped to us. We tried to source another one with no luck. The transmission the repair shop told us of was a rusted one from ********** with no warranty. Never ever was their mention of them not returning my truck in original condition. Also, as listed on their website they offer complimentary towing, which they did NOT offer to us but we had to request as they completely disassembled my transmission. I drove my car there and ALL I want is for them to put the damaged transmission back together so they return it in original condition. Im not asking for a refund, ** just asking for my property to be returned the way it was delivered.

  

  Business response

  05/08/2024

  Customer stated from the first complaint to "finish the job" and we will! If she has the money we will pick up truck at there house free of tow charge and finish the job!

  Thank You 

  ***********************

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/27/2023 my business relationship began with The Transmission Shop ********** to have my 2014 ****** Sentra's CVT transmission rebuilt. Prior to bringing my vehicle in for service I inquired about getting a remanufactured CVT, my understanding is this type of transmission is difficult, he confirmed they can do it. At this point the communication was great, I knew I'd be without the vehicle for at least a month no problem. On 11/1/2023 I get the call the vehicle is ready. ******* gives me a run down some parts were double the cost and the ******** the cost. I thought that was cool, I'm on disability/fixed income, I didn't ask for the $100 off for major repairs. I ask should I bring it back after a certain number of miles for a checkup, he said no just look out for leaks. Within a week grease and fluid was on my driveway. Took it back, leaking from axle. I parked the vehicle the very next day until I could get money for the axle, because there was a popping noise. Nov 15, 2023, they replaced the axle, still making popping noise. Nov 17, 2023, the transmission completely fails. I'm stranded on 35E. Vehicle is towed back to the shop. Nov 20, I talked with ****, he tells me the chain broke in the transmission. After talking with ****, it was determined that the transmission was causing the noise and beginning to fail. Since that time, they have been trying to figure it out. I requested that they get me a rental, because it was costing me money to get my kid to school. in that regard it has been very disappointing. Finally on Dec 11, 2023, I was told they have to order a new transmission. That also the time when I was told I could drive the car around town since I have things to do. That was a mistake to do it was a hazard. On 12/14 they sent a tow for the car, because they had a transmission coming on 12/15. As of this day 12/19 I have not heard anything. Doesn't seem like a paying customer is a priorty to get the problem resolved timely. Could use the 100 on rental.

  

  Business response

  12/29/2023

  We did have problems with this car! We did resolve ****'s issues with his vehicle have been resolved. We are very sorry for any inconvenience we may have caused.

  ***********************

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/8/2023 was the day I pick up my car. They had it for 3 weeks. They did work to the transmission line didnt install them right and cause further damage to my car! They stated that my car was damaged bad and they shouldnt have work on it. They continue to work on it install transmission cooling lines thats wasnt the best according to the dealer ship! Their work has caused my warranty on my car to honored. Truth be told if they wouldve never touch it I couldve used my warranty that I was unaware of at the time.

  

  Business response

  12/19/2023

  We show a minor repair completed on 9-22-2023 for ******. We installed factory transmission cooler lines but customer was advised as noted on repair order of numerous transmission problems. At this time it does not appear that the customer or vehicle has returned to any of our locations.

  If customer has a problem he must return to our shop for any warranty repairs.

  Thank You

  ***********************

  Customer response

  12/28/2023

  I am rejecting this response because:   I have taking my car to AAMCO where the repairs from this shop was fixed. I was advised from AAMCO that my transmission didn't have any other problems that was listed from THE TRANSMISSION SHOP. So the repairs THE TRANSMISSION shop said i need was false. I also has paperwork from the dealership stating the repairs THE TRANSMISSION shop has done was incorrect. I will be following up with a small court claim if we can't get the matter resolved and I receive full reimbursement for the repairs and the extra money I had to spend to correct their work.

  

  Business response

  12/29/2023

  This customer has NOT returned to our shop for any warranty problems with this minor repair performed previously. Nor do we have any record of this customer even calling us. If he does want to return to shop we will gladly inspect his vehicle at no charge and perform any warranty repairs needed.

  Thank You

  ***********************

  Customer response

  12/29/2023

  I am rejecting this response because:   I have called the ********** serve times and had my grandpa to call as well and why would I bring it back when the work wasnt performed properly. I already have it fixed! I would like to be refunded 

  

  Business response

  02/13/2024

  ****************** continues to say about an extended warranty that was voided and a dealership that says that the cooler lines destroyed his transmission! Show Us.

  Send copies of everything he has!

  Also our call logs do not show ****************** has NEVER called any of locations after this minor repair.

  Thank You

  ***********************

  Customer response

  03/02/2024

  I was able to find the invoice from the dealership. 

  Customer response

  03/02/2024

  I was able to find the invoice from the dealership. 

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Took our sprinter van to get the transmission rebuilt, after the transmission work was completed they did not secure the engine and transmission components back together properly, which ended up with the engine, falling out and causing computer and electrical issues, none of the mechanics in this place are licensed, the shop operates without a full fire, marshal or state inspection, and upon further investigation the legal entity doesnt even have a bank account or insurance covering this LLC, the owner is *********************** , who is the wife of Universal transmissions owner, but this particular business diesel ***************************** is legally registered and owned by her but operated by her son, ********************* . This whole operation is a sham and a cover-up for either money, laundering or some other activity thats not legal .

  

  Business response

  10/10/2023

  We do not have a customer by any of those names. Also we have no employees by that name. Also we are not a diesel repair shop. You have filed a complaint on the wrong shop!

  ***********************

  The Transmission Shop

  ************************************

  Main ************

  Customer response

  10/10/2023

  I have reviewed the business response and accept this resolution. 

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