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          Business Profile

          Mufflers

          Midas of Georgetown

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Mufflers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            02/26/2024 I took my truck to Midas and the only problem with it was the a/c not blowing cold. When I got my truck back the fan was blowing hard as soon as I turned on the truck, and it continued to run after I turned the truck off for another 5-7 minutes before it stop.They are not being helpful at all, the manager I spoke with name ******* was telling me if I wanted the fan fixed I needed to pay an additional $500 to do so. The charge me $627 to put Freon in there, I took it to get checked else where and was told that it was no Freon in the truck. Midas refused to reimburse me any of my money.

          • Initial Complaint

            05/15/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            On March 8th I made a $400 advance payment to Midas of Georgetown (551 **************** Georgetown, **********************) to order and install a fender liner. I was leaving for a trip on the 10th and ***** (associate) promised the car part would be in before I left. The part never came in, they never called to tell me it wouldnt be, I had to call them to ask if it was delivered the day I was supposed to be leaving on vacation. On March 10th I asked for a refund. I walked into the physical store and then called multiple times to ensure I was getting a refund. Every time I called (which has been 13 times in total now) they said they would get back to me, no one ever calls me back. Im talked to HR 4 times now and they say the same thing well get back to you. No one has ever reached out, I have to call asking for my money every week and I get the same answer every time its out of my hands, Ill escalate this situation AGAIN. Its been over 2 months now that I have yet to receive a refund and Ive called consistently each week. No one is able to tell me why I havent received a refund and Ive yet to hear from someone who actually knows what theyre doing. Im a single mom and have been very patient but now feel as if Im being abused and neglected by this company. HR number Ive been in contact with : ***************** Midas of Georgetown number: *****************

            Business response

            06/07/2023

            Customer was sent a refund via check by mail from TBC Corp.

          • Initial Complaint

            03/07/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I took my truck here to fix a misfire they charged me $1500 and all they did was take my truck apart and didnt put it back together. They diagnosed that it needed a new engine. Which what they did almost voided my warranty. Then they left parts in my bed of the truck. They didnt properly secure the parts in plastic. They just folded some plastic on it the first time they put the truck outside. Then when they brought the truck back in they never covered it back in plastic.. And, parts got damaged. You can see this in their camera of the truck being towed away that the parts had no plastic near the parts. And now they wont pay for the mess up and the dealership is trying to charge me $1500 more just to get my truck back.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 28

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          551 S Interstate 35

          Georgetown, TX 78626-5569

          Visit Website
          (512) 869-2886

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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