Complaints

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I purchased my vehicle, the extended warranty was misrepresented. Rather than beginning after the manufacturer warranty to EXTEND it, it starts the mileage the vehicle is purchased at. I would not have purchased the warranty for $1800 had I been told the truth. I wasnt told the truth until my vehicle was totaled and needed a partial refund for the extended warranty. I was forced to pay for the pin striping package for the vehicle. I picked up the vehicle late in the evening when it was dark. The next morning once home 3 hours from the dealership, I saw how terrible the pinstripe was, as well as slits at the ends of the pinstripes on every end where they cut them on the vehicle cutting the paint and finish on my brand new vehicle. Reached out to the salesman and he said they wouldnt refund me for the pin striping that I had to remove nor the damage to my vehicle, Id have to bring it to their dealer 3 hours away to have fixed. Now that my vehicle was totaled I reached out to finance person **** on 5/21/24. **** has been unresponsive and unhelpful to get the refunds on the warranty and ***. My finance company got me refunded (terribly low) for the extended warranty but said I had to wait for the dealership I purchased from for the *** refund. It is now 9/13/24 and nothing from the dealership on the ***. This dealership scammed me out of the extended warranty, sold me *** they assured me I needed even putting a chunk of money down at purchase and now cant bother to refund the small portion of that Im due back and its 4 months later.

  Business response

  09/17/2024

  The extended warranty was refunded by the finance institution.  As far as the **** there was a misunderstanding between the finance institution and the dealership.  The minute I got that cleared up, I mailed the customer her refund check for the GAP.  I have gone above and beyond to satisfy this customer.

• Initial Complaint

  09/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They did a recall on my brake system. The recall affected my ESC. *** gave me the paperwork that connects the 2 systems. Once they found out I had a extended warranty, they wanted me to file a claim on my warranty instead of them fixing what they were responsible for. The service manager I was working with didnt even know how to close my fuse box. I had to show him and do it myself. I have bought 3 cars from them. They are responsible for the problem and are refusing to fix it. My Sorento ESC is worse than when they did the recall fix. I want my car fixed!

  Business response

  09/22/2022

  Good Afternoon,

  On 04/27/2022 Repair Order #******-Miles-101,876 ****************** came in for Recall Inspection. At that time we ordered the part for her vehicle.

  On 05/12/2022 Repair Order #******-Miles-102,227 ****************** came back for her Recall to be completed, but asked for her A/c and Esc Light to be looked at as well. The Advisor advised of a check out fee for the other items but she was insistent that the recall would correct her issue.

  The Technician performed her Recall and brought her vehicle up to her.

  She immediately came back in to complain of light still on. The Advisor/Manager spoke with her and advised that the other items would have to be diagnosed by a technician and that there would be a check out fee. He only offered her using her extended warranty as an alternate solution for her. She did not want any out of pocket expense. ( Customer pay, Extended Warranty, and Warranty all pay the same).

  On 07/04/2022 ****************** came in for A/c Inop and ABS Light. The A/C turned out to be a faulty ************ but customer declined.

  I have attached the Customer Repair Orders, Copy of the Recall, and Copy of the case she opened with Kia

  Please let me know if you need anything else;

   

  *****************

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