Reviews

I made an appointment for servicing and was guaranteed a loaner car. It is 45 minutes from my home and service would take 3 hours. I made other appointments in the area that I needed a loaner to get to. Arrived and was told no loaners available, sorry. That does not help me. Im Not driving all the way there to be told no loaners as promised again. Grubbs does not honor its promises. Ill find a different dealership to deal with.

I purchased a 2022 ***** Silverado from Grubbs ******** of ********* ** in March 2024 and I was left very unsatisfied. I was an out of state buyer from the internet and was mislead about the condition and accident history of the vehicle. The truck had a huge dent in the rear bumper that was conveniently left off of the correspondence with the salesperson **********************, even though I asked for an accurate description and videos of the vehicle. The manager ********************* was of no help with "my problem now" (a $1500 repair), even with me having to call and leave a message three times to get a response. And the *** ***************************, never responded even after leaving three messages for him. It took over a month to send the title and I had to call and ask for it, I'm assuming because of my complaint. Look over these vehicles really well if you're out of town and beware of this dealership and their shady tactics.

Unfavorable experience at @Grubbs Acura, ********* ** We drove 3 hours from *** to check a preowned SUV @ Grubbs Acura. After the test drive and them checking our trade-in vehicle and several failed negotiations, we decided to walk away. We asked for our old key from our sales agent. He stated several times that our key was with his manager. I told him our kids are hungry, my eldest cant eat their snacks due several food allergies and his food and Epipen are in our old vehicle. Still he kept us waiting for several minutes, just chatting with his staff and laughing at times. Then I realized, our key has an AirTag, and lo and behold, I traced the signal. It was a foot away from him in a key box! He was caught plain and simple lying. Lessons learned, when at a dealership, negotiate with your trade-in key visible at all times or better yet, place an AirTag or a similar device and always figure out an exit strategy.

9/28 **************** and I speak -he claims he never got my email but I put a read receipt on it. 9/25 12:30pm- email to GM, which was opened and read same day, 12:52p cst.This has been the most unethical car buying experience. My first and last Grubbs purchase. July 7th, 2023: Purchased a used 2019 ******* MKZ, ~60k miles.July 14th, 2023: I have to purchase 3 new tires from Discount Tire. The front left had a HUGE impact bubble the size of *****. The employee at Discount Tire said its been there awhile due to the state of it. Salesman pulled the video during the intake/recording of the vehicle and said it wasnt there. He emailed me the video and you cant even see the tire.so I had to replace 2 front due to the impact bubble. $425 for tires.Sept 16th, 2023: 7:30pm ******* wont shift out of gear, check engine light comes on with a note that says SHIFT SYS FAULT See Manual. Uber, $20.Sept 18th: Reach out to service speak with **** who coordinated the towing/warranty/repair for the ******* Issue. Uber to work $50. Stopped by the dealership for a loaner. I'm literally stranded and just made my 1st car payment. I'm sent home in a ****** Altima.Sept 19th: Receive a call they need to swap the rental and picked up ******* keys. Im in a ***** Impala that smells like its been in the chop shop, leaving work I notice a noise as Im driving out of the parking lot.get out to check the tires and notice a huge piece of plastic hanging down onto the tire. Sept 22nd: Speak to the dealership RE: *******, 3 week minimum due to back up. I cant drive this Impala another month. It not only smells horrible but it made knocking noise.Sept 23rd: ***************************** assisted me, understood the issues and swapped me out again.. I have a 4 year old Im driving around - unsafe car with KNOWIN ENGINE KNOCKING NOISES.Sept 24th: Driving new rental MKC check engine light COMES ON!Sept 25th: Spoke to ******************* advised I'd be in by 4pm to get another rental.

This dealer is the shadiest I've dealt with in 40 years of car buying. Worse than ******* list (not like I'd buy a car there).Deceptive doesn't begin to describe. Trying to add $5K to the advertised price of a vehicle without disclosure is only the beginning. There isn't enough space to detail how shady and dishonest this place is.Advice to the wise, don't bother or if you are there, RUN away.You can't even get the name of the ** to speak with regarding their tactics.If I were Acura I'd pull their franchise today!

I purchased a certified precision pre-owned Acura from Acura Grubbs 6 weeks ago, and I was promised by the sales rep **** that a few minor scratches and the windshield would be taken care of without charge. I requested to have this in writing on the contract and she said it wasn't necessary and it would be done no matter what. I requested confirmation of this 5 times with her on different occasions that this would be fixed and handled at no charge after purchasing the vehicle. We are now 6 weeks out and I still do not have my car back and she is stating this is going to cost me at least $250 and there's no way around it.Grubbs is employing dishonest sales reps that will lie to your face to make a sale. They do not care about their customers.

SCAM! SCAM!! SCAM!!!They are in the business of ripping people off their hard earn money! I purchased and used 2019 ******** that they claimed to be certified. The very first day I drove it out of the lot a check engine light came on and I took it back they held my car in service for over 2 weeks claiming they are having it fixed. I bought the car on April 28 and did not get my car until mid May. While driving the car home from work on 27th July, 2023, the car prompted me to park and allow the car to cool coz the coolant level is low which I did. I eventually managed to drive the car home and took it to the Park Place ******** and after diagnosis the car, they told me I have been driving with a low coolant fluid for a while which caused the engine to overheat and altered the inner parts of the engine and I will have to get a new engine. I went back to Grubbs Acura and they told me they cannot do anything that I have to bear the loss because I did not purchase an extended warranty that covers the engine and transmission. I never even drove the car for up to 2 months because the car was in and out of their service department delaying servicing the car and the mechanic must have leaked the engine and coolant fluid because they dont know what they are doing now causing a damage to my car engine and dont even want to own up to their mistake!!!!I WILL NEVER RECOMMEND ANYONE TO GO HERE FOR ANY FORM OF PHRCHASE OR SERVICE they will rip you off!!!!

We purchased a used 2010 Acura TL on June 17, 2023 for our son. As my husband and son went to get into the car to leave the lot, the door handle on the drivers side popped off. We quickly notified the sales agent and he was shocked and said to come back on Tuesday (6/20) at 12pm and get it fixed. We agreed and left the lot.On Tuesday (6/20) we went to the dealership to get the door handle repaired. The service department had no knowledge of the situation. After a two hour ordeal, we were told the part was ordered and they would call us when it was in. Meanwhile my son is driving this car without a functioning driver side door handle. To exit the car, he has to roll the window down and place the handle on correctly and open the door from the outside as it will not function opening from the inside. On July 11 we called the dealership to determine when the part was coming in because we had not heard anything. Again we were confronted with ignorance. No one knew about this situation. No part was ordered and nothing was done. I complained and was assured that this situation would be resolved. After multiple people and calls, I finally was told the part was on back order and they will be told an update on the status of the part on July 20. I was told someone would call me on July 20 and let me know what to expect as far as repair. On July 20 I had not heard back, so I called.. after a lengthy runaround, by 5:30 pm, I was told that the part would be available by August 4. I tried to make an appointment and was told someone would call me. Unsatisfied with this response, I emailed ***********************, General Sales Manager, on July 21. I never received a response. To this moment, we still have no idea when/if this will be resolved. I am furious. This is terrible customer service and we deserve to have this problem resolved.

They participate in illegal business practices. Selling vehicles without proper authorization from the owners. The employees sell temporary license plates for profit, also illegally. Their negligent practices will have their license with the ***** ************************ under investigation for the rest of the year.