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          Business Profile

          Computer Parts

          Simply Mac, Inc.

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Computer Parts.

          Complaints

          Need to file a complaint?

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/11/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            On March 18, 2022, I bought a used 13' MacBook Air from Simply Mac. On May 26, 2022, the keyboard stopped working and I brought it in for service. I was told it could take ***** days to fix because of supply-chain issues, but that it was under warranty and there would be no charge for the repair. I drove by the shop to see about just getting a refund instead, and saw that they were closed. They did not respond to email, and the phone number would not leave a voicemail. In June or July, the parent company had declared bankruptcy without notifying service customers. According to news reports, every one of their national stores closed suddenly and no one knows the fate of their computers. Simply Mac invoice number ******

          • Initial Complaint

            06/17/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 6/2/22 my daughter dropped off my Mac Book at Simply Mac on *****************************************************************************. She was told 3-5 business days. She called about a week later and was told the part they ordered came in broken. She never heard back from them and called continuously! No one ever answered so she drove over there and there was a sign on the door saying "Sorry we permanently closed as a company. It was a pleasure to serve you!" They still have her Mac Book along with $106.92 which they collected from her for a service fee. She is a college student who paid to take summer classes which she can not take now due to the fact that she doesn't have a lap top. This is completely unacceptable & I need to know what my next step is. I want to know how to request either her Mac Book back, a replacement or a refund.Please advise asap.....thank you! ********************************************* mother. The contact info I added is mine)

          • Initial Complaint

            06/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I dropped off my cell phone to get the camera replaced. i was told that they had the part and it would only take 1-1/2 hrs. to repair. that took place on June 4, 2022. I called on June 8th to find out the status of repairs, I was told it would be fixed Friday June 10th. I called Friday June 10th only to learn that the business closed. No way to get my phone back and no forwarding number posted on the door for information. I want my phone back! this is a major inconvenience to have it lock up and no way to get it.

          • Initial Complaint

            06/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            Took my daughters phone into Simply Mac due to camera not working. They told us they needed to keep it and get the parts, fix the phone and we paid to have it mailed back to us. For some reason they had to mail the phone to Apple. When Apple received it the screen was broke. Both Kinsely and McKayla told us the screen was NOT broke when we left it at Simply Mac. They blamed Fed Ex and Fed Ex blames Simply Mac. I am being charged $329.00 from ******* for the cracked screen as I turned that phone in. Simply Mac did not fix the problem. I have tried and tried and tried sending emails, phone calls to get Simply Mac to issue that money to me or ******* as I cannot afford that extra charge on my phone ****. Today, ******* is wanting their money or going to turn my phones off.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          625 Westport Pkwy

          Grapevine, TX 76051-6740

          Visit Website
          (877) 574-6759

          Customer Complaints Summary

          14 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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