Complaints

• Initial Complaint

  05/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received a bill for $85.42, which I paid on April 27, 2023.On May 8, 2023, I received an email stating that I was owed a refund in the amount of $41.42. I received that on May 12, 2023.Today, I received a bill from a collection agency stating that I now owe $44. I am disputing the validity of this collection notice as the only ********** received was for $85.42, and that was paid.If I do owe more, Memorial Pathology should send me a bill, not turn me over to collections. In addition, I can find no way to contact Memorial Pathology to discuss this, so this is my only avenue for complaint.

• Initial Complaint

  07/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I receive a letter in the mail from this company dated 7/12/22 that this was my final notice for payment and that they were sending me to collections. I have never received a bill previously. The bill does not have a service date nor where services were performed. It says I owe $172.00. I attempted to call for 3 days and left messages. Nobody ever responded. I believe this kind of letter is unethical and without a way to figure out what the charge was for, I am very angry. I want someone from the company to call me so I can understand what this bill is for, if my insurance paid any of it and overall what is going on. I am extremely unhappy snd disappointed with this threatening email.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was billed for about $36 dollars. I attempted to pay my bill and called the number with correct account info and even tried under my sons name just in case it was a bill for him. I was told they couldn't find anything with our info so I tossed the bill. I was called with a collection attempt and I can't even find a proper number for the business to even make this right. This is ridiculous. I do not want to pay a collection company but I will pay the company directly.

• Initial Complaint

  05/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I am part of a medical study, and as part of it I have bills out of insurance network. I received one bill, and reached out to the study, and also found that while I shared my insurance card, none of the charges were sent to them. I received one bill in April, for service in March, and just received a second bill that claims 'repeated requests for payments have been ignored. Unless payment on this account is made within 10 days we may turn this over to a collection agency.' I received exactly one bill prior to this one, thus the statement made is disingenuous and misleading. In the meantime, I have been trying to figure out some of the details with the study as well as another entity that did not send the bills to my insurance as well. When I call the number on the bill, put in my account number and birthday, they do not match what is on file and there is no way to reach someone, as that information must be put in to get any further in the phone call. I tried pressing 0 to get an operator, and it thought my account number was 0. I have no way of talking to a human to let them know my concerns about how one bill does not equate to 'repeated requests' as well as how they did not send the bill through my insurance, which I provided at the time of the visit. I am also confused where this business is. I was in Houston, when I google it that is where it is. The bill gets sent to Dallas, and you list them as in*********** TX.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩