We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Plumber

          Roto Rooter South Texas - Franchise

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Plumber.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            07/22/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            On July 10, 2024, I contacted Roto Rooter for a quote on a water heater leak. I was given a quote and agreed to the price. On July 11, 2024, a new water heater was installed. I know I failed to get a 2nd quote, that is my own fault. I was so distraught with all the water that leaked into my garage that I just agreed with the price quote. I contacted the company the day after to get an itemized receipt of all charges that led to the $1046.76 and I did receive the invoice, but it was not itemized to what they charged for each item they did. i emailed them twice, called them more than once to obtain this information and they have failed to get back to me. I feel they overcharged me for the install of a water heater especially because it was still under warranty.

          • Initial Complaint

            11/26/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I hired roto rooter to fix the problem I had in my rental home. Everyone my tenants flushed the toilet the water with waste material come out of bathtub drain. They came on Sunday 11/11/23 they quoted me $744.00 to take out the toilet look through the line with camera and take care of the problem. They did and said there was roots there and they cleared it and down the line I may want to change the mainline as it may have crack and roots can get in there again. So it seemed the problem was solved. However 2 weeks later today 11/26/23 my tenant told me the toilet doing the same thing. I called roto rooter and they said they have No warranty for their work and they said they could do hydrojet to get the roots. Apparently he says they were not able to get all the roots. They did not tell me they did not get all the roots or from the beginning did not tell me they may not be able to get the roots. They charge me so much money and 2 weeks later I have the sane problem. They sent me a Video of it which is very short and I do not see that much roots. To begin with. I want the money I spent with them back since they did not fix the problem.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2127 N 77 Sunshine Strip # 3

          Harlingen, TX 78550

          Visit Website
          (956) 364-9664

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.