Reviews
3 Customer Reviews
Review from Philip B
2 stars01/18/2024
Great service, expensive parts pricing bordering Price gouging. Garage door springs $415.00 each while same at Lowes for $50.00. Center bearing $15.00 Lowes they charge $175.00, 2 8ft cables $20.00 for prime cables they sold for $243.00. 14ft torsion tube charged $243.00 same tube less than $50.00 at Lowes. In my book that is price gouging during freezing weather.
Precision Garage Door of Fort Worth Response
01/23/2024
Thank you for bringing this to our attention, and we appreciate your feedback. We apologize for any inconvenience you've experienced. We strive to provide quality service, and we take customer feedback seriously.
We understand your concerns about pricing, and we sincerely apologize if it seemed excessive. We would like to look into this matter further to ensure a fair resolution.
Our goal is to provide transparent and competitive pricing, and we want to make sure your experience aligns with our commitment to customer satisfaction. Please feel free to reach out to our office staff at ************ with any additional information, and we'll work to resolve this matter promptly. Thank you for your understanding.Review from james w
1 star02/11/2023
My experience dealing with this company was very unfavorable, we have 2, 8 ft garage doors, one top panel cracked causing the panel to buckle inside and locking up the opener. I called couple of door repair companies who estimated around 500, however Precision showed up first, I was shocked when they're initial estimate was *******, which I reused immediately.Company employee said he would give me a special coupon for ****** and they could add a brace on top to reduce cracking in the future. This should have been a red flag, but my wife wanted it repaired ASAP. The invoice was ****** plus ***** tax, which does not look correct. I paid half the bill 357.00 of ****** which included a 2% credit card charge ? I was told the repair would be completed by the next weeks Tuesday, Wed, which didn't happen. after calling about this delay, they showed up the next Monday, after the install, I told the final bill was 3***** ? I asked for a copy of invoice, after calling over and over they send me one and the total bill changed from ****** to ******, I called asked for billing, was told they would call me back. LolReview from Brian T
5 stars01/20/2023
Professional, on time, knowledgeable and reasonably priced for 2 doors.Precision Garage Door of Fort Worth Response
01/21/2023
***** - Thank You for trusting us with your Garage door needs. We are happy to hear you are pleased with your doors and service. Our customers are always number one. Let us know if we can ever do anything further for you. Have a great day!
Customer Review Rating
Average of 3 Customer Reviews
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