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          Business Profile

          Motorcycle Helmets

          Dark Knight FX

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Motorcycle Helmets.

          Complaints

          Need to file a complaint?

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/28/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Seller said 4-8 weeks for product manufacturing and turnaround. Then repeatedly made excuses for delays. Then the Pandemic hit and just slowed everything down, and he kept it up. Product 1 ordered in Sept 7 2018 [$323.99 USD], Product 2 ordered on June 18 2020 [$388.82 USD]. Neither product was produced or delivered, inquiries left unmet or stated that it was almost ready and about to go out. Sometimes slow responses were due to life hardship, he would post generic responses on instagram. or other reasons, over the past 5 years. Nothing delivered, no response for refunds. This independent business failed to be professional and supply refund or ship the product that was paid for. This is extremely disappointing. I would prefer the paid product be shipped if possible, but since it's been 5 years for one order & 3 years for the other, it's hard to accept anything will be sent. I would rather have my purchases refunded at this point, since I don't expect the items in question to be delivered. Since this is a one person independent operation its hard to take his word for it at this point.At this point it's just Integrity, either send the product or refund.

            Customer response

            12/20/2023

            Attached my response to the recent email update. The Business has not responded in anyway. Did not resolve this dispute nor do I believe they will.

          • Initial Complaint

            09/29/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On June 1st 2022 I ordered a red hood helmet from his website and I haven&#**;t received anything since then. I tried contacting him and never received any response plus it seems like it&#**;s not just me with this problem he&#**;s been doing this with other customers. it seems like he only makes and delivers the product for people with a higher social status. every couple months he would post on his story making it seem like he&#**;s working hard on sending out orders but I feel like he just does that only to give us false hope and since then he pretty much went ghost on his instagram even turning off comments I honestly think this guy should get his website shutdown so nobody else can fall for this scam.

          • Initial Complaint

            07/06/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Owner is stringing people along with stating he is behind and dealing with personal issues causing him to be late on their orders. He stops responding and never sends items they order for hundreds of dollars. I placed an order feb 2022 #**** and never received the order after multiple promises of priority and delivery. The owner stopped responding.

          • Initial Complaint

            02/01/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Date: January 10th, 2022 Payment: $180 Order: face mask Oni with with customizations Dispute: have contacted the shop owner on numerous occasions through instagram and have sent numerous emails as well. Resolve: no resolve has been met. My bank told me to try and get the shop to refund me. I was told 8-12 weeks and it’s been a year. Order #: ****

          • Initial Complaint

            11/04/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I order a ronin mask from dark knight fx. It said on his site 8-12 weeks and it's been more then that nearly a full year. I already tried to email him to no avail, I tried messaging him on Instagram to no avail. He I'd not responding to anyone. So far their are Multiple people having the same issue of not getting their products or refunds some even waited 3 years for there helmet or mask. I'm done waiting. I want the job done and my mask delivered or a full refund.

          • Initial Complaint

            07/29/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed an order in June of 2020 and two years later still have not received the item. I have reached out multiple times through many different sources (tik tok, Instagram, email, and even text messages) and have gotten few responses. The responses I have gotten state that the order will be ready soon, but that was back in December of 2021 and again in May of 2022, and yet still no update or information about when the order will be shipped.

          • Initial Complaint

            06/22/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            In June of 2020 order #1769 was placed for a custom helmet. In Sept Oct and Dec of 2020 we sent emails requesting updates. In Jan Feb Apr etc 2021 we reached out to the company requesting information on helmet. We then sent several text messages and finally received a reply July 21, 2021. Company said they were sick and offered us as a replacement an already built helmet. We agreed on that exchange, but we have heard nothing from the company since that day. We have not received the original custom helmet, nor the agreed upon exchange. The company has not responded to any texts or emails. They have a no refund policy because the helmets are custom made - our helmet cost roughly $400. It has been 2 years and the company is negligent.

          • Initial Complaint

            06/01/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Date of transaction: October 11, 2020 Amount: $329.24USD Payment Method: VISA card I placed my order with dark Knight FX almost 2 years ago and have yet to receive my order. There have been multiple direct messages with ***** ****s through Instagram to which he either ignores or replies back saying that my order should be ready within the next week or so and that he will contact me within the week for shipping details yet I not only get no response back about any delays but no word on shipping details. The only way to get a response from ***** ****s is if you post directly on his Instagram posts that you have weeded almost 2 years for the item and he doesn’t reply back, then he will directly reply to you saying he’ll get to work on it. You also advised me in one of his replies that he has a backlog of orders that he’s trying to get through but places specific orders in priority rather than working on his older items first, this is horrible business practice and should be working all orders as per date they were received. It’s also very aggravating to be waiting for your order to arrive that you paid your hard earned money for while he was posting photos of new equipment, new designs, and orders that are going out while he was ignoring your messages/order

          • Initial Complaint

            04/29/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered from darkknightfx.com on April 21st, 2020. I ordered two items, a torso piece and the Hybrid V2 helmet and that’s basically the extent of my relationship with Dark Knight FX. My orders, 1702 and 1703 seem to be stuck in time, though it’s reassuring ***** *****, the owner, told me that they were being worked on in August 2021 before never replying again. Others from around the internet seem to have very similar experiences, not even sure anyone other than cosplayers are getting anything. Too bad there’s no refunds either or I’m sure 98% of ***** *****’ revenue would vanish.

          • Initial Complaint

            04/21/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Ordered a helmet 2 years ago, never shipped it, will not answer or reply to any emails

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          14408 Desert Ocotillo Dr

          Horizon City, TX 79928-6553

          Visit Website
          (915) 319-7555

          Customer Complaints Summary

          11 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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