Complaints

• Initial Complaint

  08/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am requesting White Lakes Apartments address a serious issue regarding overcharges and fraud. I was scammed out of $480 by a fake Evergy representative. Evergy confirmed I was responsible for $204.29, but White Lakes charged me additional incorrect amounts despite Evergy’s clarification. The landlord threatened eviction and fraudulently overcharged me, and Evergy still holds me responsible for the $204.29. I asked for this amount to be transferred from White Lakes’ account to mine to resolve the issue, but they refused. The additional charges were not applied to my electricity or any legitimate expense, as verified by Evergy. This situation led to a 20-day power outage, spoiled groceries worth $375, and significant distress for my special needs daughter. Taylor’s lack of effort, or stating she wasn’t authorized to transfer the money I paid whitelakes 204.29, that evergy as also charging me, if she would have got person who is authorized to make the transfer, it would have prevented disconnection.I am demanding a refund of the incorrect charges and a $50 service fee, 50.00 service fee , even though lease states that they will charge that monthly amount if electric isn’t in persons name, Taylor knows I was scammed out of 480. , she was sitting there while I was on phone with who I thought was evergy, I do not feel that is fair when I am at a 480.00 loss doing what I was supposed to to get my electric on, also the 198.00, and 394.00, verified by evergy billing these amounts are not accurate on either account, so I am demanding those be returned to me in check or money order, I will not except credit of any sort. My daughter and I were not provided for over a month due to this, we have suffered enough. I also request an investigation into the landlord and billing practices, as I believe this issue affects others. Evergy advised me to file a BBB complaint and seek legal assistance. Please address this urgently to prevent further harm.

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  lived here for almost 2 years. It was decent at first but when Asset Living bought my complex, it didn’t just go downhill, it fell off a cliff. So many people moved out within a few months of this place being bought by Asset and they can’t give these apartments away now. Marissa is the worst property manager ever. She is rude, condescending and otherwise just doesn’t care about her tenants. Me and my next door neighbor had been dealing with severe ceiling leaks for weeks but at least they offered me a bucket 6 hours after I reported water gushing through my ceiling. I had actual sewage overflowing in my dishwasher but they refused to call a plumber. They blamed the maintenance delay because of ‘staffing issues’. It’s shocking that no one wants to work for this place. But don’t worry, the guy that eventually showed up almost launched the old dishwasher out of my window when he tripped and fell while carrying a dishwasher full of poop water through my living room. Apparently the other guy wasn’t the only one drinking on the job. When the property was sold, Asset swooped in and erased all of our original resident portals so there was no way to look at our original account information. Then they said that our utilities were not being billed properly and they proceeded to charge us an additional $200 dollars per month, no explanation & no documentation The mold and overall air quality in my apartment was so bad that it was making me incredibly sick. I had to break my lease and move out. They failed to do any kind of repairs for months and I was left with no choice but to move out. It’s been 2 months and I still have no idea where my security deposit it. I was constantly mocked and laughed at for my disability and I was told I was ‘being dramatic’. It might seem like an affordable place to live in a decent neighborhood but it will cost you your sanity in the end. Avoid this place, there’s a dozen other complexes nearby. Trails at Harris should be condemned and closed.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This complaint is the Corporate entity that owns and manages The Summit / Asset Living in San Luis Obispo, CA. The Summit Apartments in SLO illegally withheld $26.66 from my security deposit for what they list as a "light clean bedroom" and "light paint Common Area" which clearly is defined as "Normal Wear and Tear" under CA Rental Law. I have made multiple requests for the refund of my deposit and was told by a property manager that it is their "policy to never refund the full security deposit". The apartment I leased was professionally cleaned and left in move-in condition. Any "light clean" that was needed was from maintenance people coming through. In addition, I am including The Summit Checkout form showing the excessive charges they routinely overcharge tenants. CA rental law states all charges must be reasonable and broken down by labor and supplies, including receipts for supplies used. The charges shown violate CA rental laws. Since this company is doing business in CA, they are equally responsible for the illegal activity of their management companies in CA. I have filed the same complaint to the BBB in San Luis Obispo County. I am seeking a refund of the remaining $26.66 deposit owed to me.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I lived @ Mills House Apts for a year, I moved in October 19,2022., but I gave them a despoit of $150 & now, they trying to keep my money, cause on November 3,2023 I moved out but on November 27,2023 I spoke to someone & they told me, I owed a balance of 1200., but I don't see how, when I'm on Housing & I paid only $130 & I was on time every month, but Dallas Housing Authority pays the big portion of my rent and I don't no, Why they saying and trying to keep my despoit? I paid the deposit on 9/23/2022 & moved in Mills House on October 19,2022.. I'm coming to BBB company to see if yall, Can please help me to get my deposit back? Like, I was told by the assistant manager Mrs Elizabeth ******. Thank u!! Sincerely, Caroline ****** caroline.**********@gmail.com 36** **** *** **** **** **** ******************

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been living at gateway place apartments (phase 2) since October 2nd 2023 It is only a few days away from January 2024 and the key cards I was given to access the gym,pool,dog park,dog spa They have not worked since moving in. I have told the manager in the office here at gateway place They haven’t done anything to resolve the situation Haven’t even offered a discount on rent because I can’t use the offered amenities. I have called the regional manager for asset living Her name in Rachel ******* 3 calls and voicemails over the course of a week and no response I have then called Rachel’s supervisor With no response This company seems to not care about you once you sign the paper work God forbid my heat stops working because I doubt they will do anything about it

• Initial Complaint

  12/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been without a Kitchen light for a year now with a lease ending at the end of January 2024. This is a health concern because I do not have adequate light to properly clean my kitchen and my toliet is constantly running and missing up that we have to manually fix the toliet and this is unacceptable. I keep getting asked to pay a balance in which they created out of their negligance billing practices and instead of taking responsibility for their actions that want to charge me. I have paid all rent that I received so I do not owe any money. I feel like they are refusing to fix my issues out of retaliation which is a violation of the T**** ****** *** ******** ****** ** *** ***** ******** **** This section goes over a landlord's duty to repair or remedy. ******* ****** ** *** ***** ******** **** **** ******* ** *** ***** ******** **** discusses landlord liability and tenant remedies, as well as the procedure for requesting repairs. ******* ****** ** *** ***** ******** **** requires a tenant to take several steps before the landlord is considered to be liable to them. A landlord's liability allows a tenant to to take certain actions like ending the lease or deducting the cost of repairs from the rent. The following steps must be followed before the tenant can take any of those actions: ." Section 92.331 of the Texas Property Code and Filing eviction proceedings (unless in certain circumstances listed in ******* ******* like when a tenant is behind in rent, has intentionally damaged the property, or remains in the property after their lease has ended); Depriving the tenant of use of the premises; Decreasing services to the tenant; Raising the rent or ending the lease; or "[E]ngaging, in bad faith, in a course of conduct that materially interferes with the tenant's rights under the tenant's lease." ******* ******* ** *** ***** ***** ********** **** ******* ******** "Rent Control," sets out when a municipality may enact rent control ordinances. ***** ******** ***** ******* *** ********** * This subchapter prohibits landlords from retaliating against a tenant for exercising a right given to them by law or by the lease. These rights might include requesting repairs, complaining to a governmental agency about building, housing code, or utility problems, or participating in a tenant organization.

• Initial Complaint

  08/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I pay $1600 a month to live ******* **** ****** ** ******* *** ** ****** ** which is managed under Asset Living. This management company has never responded to any calls or email until the last few months when I started threatening legal action. All the residents in this apartment are on a group text and everyone is going through the same things. No one has good cool AC. Every resident still living there (small community so about 7 or 8 people) has said this apartment management doesn't respond to their requests because the office is not on site and everyone has talked about suing or filing a class action lawsuit. People have posted how horrible this property is on the ******** *** and everyone has said to go to the media or get lawyers. We have been living in 80 degree temperatures inside our apartments for months as they said it was the best it would get during the summer.. and mine in these last 2 weeks has gotten up to 95. It became completely unlivable. I had to stay in hotels. I let my one contact/property manager know and she responded saying " I can't control Mother Nature so we will release you from your lease, but we'll send people out to take a look". They came out and nothings changed. My thermostat is still reading 88 degrees. At first the AC company said the condenser was completely shot, but after they talked to the apartment and came back today, they said it was "the blower". Well... myself and my animals are still suffering and living in unlivable conditions because this management company is cheap and simply doesn't care to ever fix anything or respond whatsoever up until you start threatening them. Not only that, but this place has become a homeless encampment. We have seen naked homeless people showing with the water hose inside the court yard because the back gate constantly remains open. Whats the point of a gate if it's never working... It's all around the worst management and property I've ever lived at.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I haven’t been able to receive my mail for the past 3 months and I’ve called code enforcement and I’ve called the US postal service and told me to call the Better Business Bureau

• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I signed a 2 year lease with my brother as a co-signer, not a resident. They added my brother as a resident, which is not true, he was only the warrantor. Because if this their third party utility service ********** has been charging me rates for 2 occupants, which is not correct. I contacted the Property Mgr of the Community on several occasions, but my request has fallen on deaf ears. This is not correct nor legal.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Yesterday I asked Murlinda for another set of keys, she said it will cost $50 but it will be replaced, I told her no, I need a second key. I also asked to end my tenancy which is something I have been working on since I move here due to safety reason, this property is not safe. Last night the front door was locked but I had the key inside my unit, I had called all of aspen website, researched their page to see what after hours service they were offering. I recalled that I seen a cell number in Murlinda's email. I texted her asking to open my front door and she said I have to contact the on call emergency, I asked her for the number since then she never replied my text. I have the text messages. I then asked my daughter to go knock on the door of the one of the workers that live there. Keep in mind I was at work and I have to leave my patients to deal with this duet to the fact that Murlinda is refusing to provide me with a number for on call emergency if it really existed. Before moving in here I did speak to the agents about my 15 year old daughter and it was ok with her.  ***** ******** broke into my unit with no notice and there was someone in the room when the broke in there because they are unprofessional and have no skills and how to problem solve and trouble shoot. According to new york state law a family can occupy a room maximum of 4, So Murlinda cannot come and bully me into paying more money to live here. On my move in day I realize that the door close to the unit is locked I asked her to unlock it so I can move my belongings, Murlinda told me to drag my belongings all the way around to the entrance of the building to get in my unit, I told her I am not doing that.

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