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          Business Profile

          Collectibles

          AnZ Comics

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Collectibles.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/11/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased three comics from them through ebay. I reached out to them several times, each time they apologized and asked me for an order number, or my address, or to pick another item because one of the items I'd ordered was damaged. Now that ebay's time limit to file a return has passed, there's not much I can do. They told me they can't refund me because the window through ebay has closed (even though paypal is an option), so I could pick another comic. I selected one, but did not hear back as of yet, slightly over two days later, and feel that I am just being strung along.

            Business response

            05/19/2023

            Hello this order was delivered on May 13th, screenshot attached. We had already emailed the tracking number.

          • Initial Complaint

            01/11/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased an item from this company on August 9, 2022 for $134.36. As of the time of this complaint I have yet to receive the item. The item was purchased through **** and an item to receive a refund was sent to this seller through ****, which was ignored. Due to the fact that the purchase occurred over 90 days ago **** is not responsible for issuing a refund. That is the sellers AnZ Comics responsibility to do so. They never replied to the request and now the case is closed due to inactivity on their part. The **** order number was **************

            Business response

            02/03/2023

            Hello this is an **** transaction and must be resolved on ****. **** does not allow us to correspond with anyone outside of ****. If you message us on **** and we will be happy to resolve it to the best of our ability.

            Customer response

            02/07/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  Due to the fact the date of purchase is outside of ****’s guidelines to receive a refund. I have attempted to resolve this through **** which this seller never responded to. Please see photos attached 

            [Provide details of why you are not satisfied with this resolution.]

            Regards,


             

            Business response

            02/19/2023

            Hello this is an **** transaction and must be resolved on ****. **** does not allow us to correspond with anyone outside of ****. If you message us on **** and we will be happy to resolve it to the best of our ability. This is not a transaction directly with our company but through a third party platform, ****. We are bound by limitations/rules of the platform we sell on. **** does not allow parties to communicate outside of ****. **** is also the payment processor, we do not have access to your payment history, credit card info etc. 

          • Initial Complaint

            07/30/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased multiple items from ANZ Comics and they were never delivered. I asked for a refund, but they said I was past the 90 day return fee. If the items never shipped, I should be entitled to a refund.

            Business response

            07/30/2022

            This matter with this hostile buyer was already escalated to **** and **** sided with us, we have nothing further to add. **** does not allow us to do anything outside of eBay. 

            Customer response

            08/02/2022

            It's been more than 90 days and the business never sent my paid items. If you google this company, there are several other customers with the same complaint. It's a 90 day scam that this company is doing to several customers. They tell you that it's on "back order" with no communication or resolution. This business should be shutdown in my opinion. Customers are paying for a product and never receive it.

            Customer response

            08/23/2022

            Better Business Bureau:

            This letter is to inform you that AnZ Comics has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/30/2022 and assigned ID ********.

            Regards,

          • Initial Complaint

            03/10/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a Marvel Galactus Metallic Version Jumbo 10" Pop! Vinyl Figure that was on presale on Feb 04, 2021. The estimated delivery was for March 22nd, 2021. That date passed and reported that an item hadn’t arrived with ****. AandZComics responded "This pop hasn't been released yet, due out in June. If you'd still like the pop please close the case otherwise let me know if you'd like me to refund you." I advised that I was confused as the order showed shipped but, closed the case as I still wanted the item. I reached back out in August of 2021 and they advised that they did receive the item but, it was damaged. They were returning it and asked if I wanted a refund or still wanted the item. I advised I would wait again. I waited until December and reached out multiple times for an update. I received no response from AandZComics. I tried going through **** and ****** but, due to the purchase being over 180 days, they advised they couldn't do anything. I tried reaching out to their business website but, have still not received a response.

            Business response

            03/11/2022

            Hello I'm the owner. I saw your google review and reached out to you from there. Guess you didn't see it, I apologize should have tried a different method but we have been slammed. What is your ****** and I'll send the money immediately. 

            Business response

            03/16/2022

            Hello we are offering to fully refund you the purchase of the item, what more are you looking for? We simply requested a ****** address for us to send the money too.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Houston, TX 77033-1018

          Visit Website
          (409) 292-9552

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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