Reviews

Unacceptable, simply unacceptable. I never had an issue with the cost, I like the plan I have. In 2024, I had a return payment due to forgetting to update my billing information. Because of that, they're telling me I can't change my due date. This is unheard of, I've never changed my due date while with Direct Energy and I have been with them for several years. With the late fee and reconnect order it adds $50 to my electricity bill and that's almost every month. I was able to get someone to waive the late fee once, and that's it. I've tried to pay my bill minus the late fee, but that still shows up as an amount due. Not being able to change my due date, just to charge me additional fees is a money grab for them and I will no longer allow it. I'd rather pay a deposit, if needed, and move on to a different company. If that's what is needed to change a due date, that's what I'll have to do. Paying an additional $50 a month is asinine and the fact "my account shows ineligible, for a due date change", I'm gone. I hope before choosing this company, you visited this site. Just several months ago, their score wasn't an F. To think, with such a decline and now they're no longer accredited shows they're going downhill. Change my due date and credit those late fees back to my account. Seriously, there has to be a legal recourse for this or possibly, with looking at the other complaints, a class action lawsuit. I'm sure I'm not the only person who is having or had, this issue. Do better, this isn't it!

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Excessive termination fees- $300. Tried to auto renew me to more expensive plan. Beware

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i joined their plan which was free nights ,after trying to see how much my bill has dropped before the grace period of 30 days iwas not able i called them i was told i cannot do it because it it was 3 days more than 30 days my question is if my bill is not posted after 31 days how i am going to know if the bill has dropped using their new plan of free nights ,their customer service reps are horrible they dont know what they are telling their customers mostly are ********** ,after talking to one of their supervisor they put me on another plan if i dont want it i have to pay $295 cancellation charges they suck

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Direct energy representatives ignored two well maintained easy to see no solicitation signs. Ignorant and dishonest.

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We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to (1-888-305-3828) so we can assist. Thank you for your time.

Direct Energy IS HORRIBLE! I have used this company for 3 years and if your a day late $30.00 fee. I moved into a new unit and received a bill for over $220.00 less than 2 weeks of being in the apartment. I also received an email on9/25/24 ( the day my bill is due ) stating if not paid by 10/42024 they will disconnect services. PLEASE do not use their services they will overcharge you . I reached out to customer service to address my concerns and his reply was " Those are the rules ",

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Direct Energy sends representatives to my door almost every month to harass me. These reps are trained to lie by telling me they are my energy supplier, and they want to take me "off the increase." As though a company that makes a clerical error these days can't just fix it in their database, and door-to-door is the only way. What a joke! They are not my supplier. *** *** ****** is my supplier through ******** ***; and ******** **** is my electricity provider. Every visit, they are surprised when I tell them that *** is not my provider - confirming they are trained to lie about being my provider - likely to engender trust from less informed consumers. They claim they are not trying to sell me anything - yet they are trying to get me to switch to their service. If they had something valuable to offer me, why the misleading tactics? They could be up front and suggest that they could offer lower rates than my current provider, and then I would be interested. Since they chose to lie, instead, it's likely their rates are going to be higher than what I already have. I have asked them every time to remove me from their list, but they keep sending their mis-informed agents to lie to me. Unsuspecting residents will get switched to Direct Energy by signing up for something they don't understand, and the law of the land is "buyer beware." So, I'm writing this post, hoping that some buyers will beware of this garbage sales tactic, meant to hook unsuspecting residents to a service that just wants money and offers higher rates in return. I can't blame the agents. They tend to be young people genuinely interested in helping residents get "off the increase." The agents are aggressive - "so you don't want to save money" is one of the lines I got... from someone who claimed they weren't trying to sell me something. Sure. This is the only BBB review I've ever written, and I hope it's the last. These guys are a joke and they deserve less than one star.

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