We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Investigator

          Cassaro Private Investigations LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Investigator.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            03/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            The department is a private investigation unit. I am from Tennessee and I connected with the owner of the investigation unit. I am currently in the process of becoming State licensed as a pride investigator in texas. The owner of the company has connection to the board of Private investigators and has been helping me with my state licensing. However as a recently I have not felt comfortable proceeding with communication or with work with her and desire to withdraw my payment that was supported as a step to becoming a private investigator. I only requested the refund via Cash app and she had not given it or returned the $500 back to me. She then called me and texted me several times demanding the $500 back that she did not lose she was very irritated that I had requested it back because I was not comfortable with proceeding with her services. She then demanded me to give her $500 and threatened me with proceeding with charges and me not being able to get licensed and was just threatening me in general. Are there for a mint and may the $500 payment being in fear and it actually told me to. later I realized that the $500 which I have requested back from her was not received from her and she had lied when she said that she sent me $500 back. She did not send me $500 back that I have requested which was fine but instead demanded me to send her $500. I have been blocked from her and I'm not able to contact her and she will not give me back the $500. Unfortunately her trust with me has been broken and she has a very pushy and to demanding attitude and that is why I was not comfortable with proceeding with working with her. She said she was going to report me I'm not exactly sure what she was going to report but she currently has $500 of my money on top of other money that I have given her due to her manipulation ways. I would like to know what I can do about getting my $500 back because that was stolen for me and as a pride investigator that she is she is held to a higher level and she is not living up to that and I will make sure that her name is ruined until things are settled right. Annie ******* **********. **************@gmail.com

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3303 FM 1960 Rd W, Ste 310

          Houston, TX 77068-3611

          Visit Website
          (346) 360-6906

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.