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47 Customer Reviews
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Review from Latasha A
1 star08/07/2024
I am not sure what exactly this place had going on, but I will not EVER recommend them to anyone. I don't think I have ever had so much trouble with doing business with anyone as much as I have with this company. I was ignored, then lied too, given the run around and told with my limited credit history and finances I was ineligible to finance an RV, I have a steady finances and more than double the minimum down payment, but okay. After trying to get one in my budget that would not require financing, I was told it was on hold for another customer, while it was still available on their website, while I was on the phone! The one I was trying to purchase also stayed available during this time of giving me the run around. I did not expect this to be such a terrible display of professionalism, but I am amazed it took them as long as it did to finally say I was not worth doing business with me. I am not sure what impression they had, but this was horrible experience. Buying an RV is not the hardest loan to come by, btw. If you're going to lie, don't make it so obvious. Thank you for the unpleasant experience, the unprofessionalism and disappointment.
PPL Motor Homes Response
09/06/2024
Hi Latasha, I'm so sorry to hear you had a poor experience with PPL. While it seems we can't change your opinions of us, we would like to look into this further and see where our team could improve. We appreciate your feedback, as we learn and grow from the feedback you provide to us about our team, and apologize again for the frustrations you experienced. If you have any additional details to share, please send them to complaints@pplmotorhomes.com with further details. Again we are so sorry you had a poor experience with PPL.Review from Michael E
5 stars05/15/2024
Amazing! Quick shipping, very high quality rv ac shroud, fit perfectly, looks great! Ordered from Texas, arrived in Northern Minnesota faster than ****** would have (the benchmark for quick delivery). Very refreshing in this day and age, keep up the great customer service!!!PPL Motor Homes Response
05/17/2024
Michael, it was our pleasure doing business with you. Thank you so much for taking the time to share your feedback . We are thrilled to hear that you had such a seamless experience with us. Your recommendation means the world to us and we look forward to the opportunity to serve you in the future.Review from Paula M
1 star05/15/2024
Have tried for several days to cancel an extended warranty. can't get a response.PPL Motor Homes Response
05/17/2024
Paula, Thank you for bringing this matter to our attention. Would you please send me the name your unit was purchased under, and the best phone number to reach you. I will make sure you get a call to take care of this right away. You may send the information to my email~ paige.b@pplmotorhomes.com I greatly apologize for the frustration this has caused. Sincerely, Paige *******, Customer Relations Manager /PPL MotorhomesReview from Oma R
1 star05/13/2024
Did nothing to make a pleasant experience To a disabled senior citizen.They failed to dust Rv they charged me $120.00 to do nothing .Management didn't care.I will never buy a thing from them again Lost a customer bc didn't seem to want toPPL Motor Homes Response
05/14/2024
Oma, thank you for taking the time to share your feedback about your experience with us at PPL Motorhomes. We truly value your input and want to address your concerns as comprehensively as possible. I am not able to find your name in our system. Could this have been purchased under a different name? Do you happen to have the unit number, and which of our locations? If you would please send me the specifics to my email, I would like to look into this further for you. paige.b@pplmotorhomes.com or 713-988-5555 extension 166. Thank you for bringing this to our attention. We apologize for any inconvenience you have encountered during your journey with us. Sincerely, Paige Barrett~ Customer Relations Manager, PPL Motorhomes.Review from Nils J
5 stars02/21/2024
I ordered a converter cable to allow a 30A RV to take power from a 50A outlet. PPL made the cable easy to find. Ordering it was a breeze, and the item arrived quickly and in good order. Thi time was my first ordering from PPL. It was a good experience.PPL Motor Homes Response
02/22/2024
Nils, thank you for your kind words, we are glad to hear that you had a good experience with our service. We appreciate your business and hope to serve you again in the future. Wishing you all the best!Review from Terrence F
4 stars12/07/2023
I ordered an sw10D water heater for my 1986 park model trailer, it arrived in 3 days,the projected was 5 days. The heater is an exact fit. The problem is the old one was a Manuel pilot gas valve version that is no longer available. I ordered a 110 vac to 12 vdc converter this week, it appears I have all the parts I need to install the tank now. The standing pilot was nice in the old heater because it kept the tank from freezing during the week. This trailer is my home on weekends my semi truck is my home during the week. It is not practical to drain the tank every time I head out. The new tank has a built in thermostat that can't be turned down so I will be keeping all 10 gallons 120 degrees all week when I am not there. In the summer I can turn the heater off. All should work out in the next ne.PPL Motor Homes Response
12/08/2023
Terrence, thank you for taking the time to share your feedback and for being a valued customer. We are pleased to hear about your positive experience with us, your continued support means a great deal! We'd love to know what we can do to earn that fifth star from you on your next visit. Your input is always valued, and we're committed to making any necessary improvements. Please feel free to share any specific suggestions. We can't wait to welcome you back and provide you with an even better experience next time.Review from Micky S
1 star11/24/2023
She did not understand me when I called...I just wanted the refill for the BBQ lighter...The shipping was very high...very disappointed...I found out they don't come off...!!!PPL Motor Homes Response
11/27/2023
Mr. ******, we are sorry for any inconvenience. It does appear you ordered the FlexStriker™ a lighter with fully bendable nozzle that makes hard-to-light situations a snap. Unfortunately, on the manufactures website it does not show refills available for this model . They do have a model called a ValueStriker that is refillable, this one however does not have the bendable nozzle. This is not an item we carry in stock, we had it shipped directly from our vendor. The standard ground shipping costs are $14.99.Review from Dave C
5 stars10/23/2023
Once again, PPL parts comes thru, like I expected, they continue to get my online shopping.PPL Motor Homes Response
10/24/2023
Thank you so much Dave for your loyalty to PPL RV Superstore! We appreciate your business and are always happy to hear feedback from our customers. We are glad to know that you had a positive experience working with us, and we look forward to working with you again in the future. We appreciate your business, and your taking the time to share your thoughts with us!Review from Harry H
5 stars08/02/2023
Good job less then a week ac arrived works great thanksPPL Motor Homes Response
08/03/2023
Harry, thanks for leaving us such a wonderful review. We are so excited to hear you loved your experience. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Pleased to hear you got your AC quickly. We look forward to assisting you again in the future.Review from Kathy J
1 star07/25/2023
Andrew with PPL keeps saying wont give me money he’s kept fit taxes lic. I don’t have it but common sense tells u Since I got AZ title on my own and tags it’s one. He just wants to keep money. He didn’t even put Temp tag on it when bought got it by fedex at house after daughter drove it with none, Mayb Attorney General can help mePPL Motor Homes Response
07/26/2023
Good Morning Ms. *****, Thank you so much for leaving us a review. I did speak with our management team in New Braunfels regarding your complaint. It would appear at the time of signing you were going to title the RV in Ohio. Ohio requires the vehicle to be present when going to the DMV. You were in Arizona for the winter, and that was not possible. We have provided you with two temporary tags, and we would be more that happy to issue you a credit. What we have requested and not received, is a copy of your receipt for payment for your titling fees. If you would be so kind as to provide us with that receipt showing the amount you paid, we will certainly make sure your monies are refunded in a timely manner. Thank you for your understanding, and we look forward to receiving the requested information at your earliest convenience. Should you have any further questions or concerns, please do not hesitate to reach out.
Customer Review Rating
3.98/5stars
Average of 47 Customer Reviews
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