Reviews

I have been dealing with this company since October 2023 when they were contracted through my home warranty to fix a roof leak that was causing molding of the sheetrock on the ceiling of our garage. They have been out to my home a minimum of 10 times, never diagnosing the real problem until I demanded a water test. Just about every time they were scheduled to come to the house, they cancelled at the last minute, the day of and had to reschedule for a plethora of excuses. When I finally got them to do the water test, it diagnosed the problem! The one props I will give them is that they fixed my sheetrock and painted it for free after the repair was done. However, with everything that had happened I still wasn’t the happiest. I noticed something did not look right with the repair and there was quite a gap between the counterflashing and the brick that they simply filled with a bunch of sealant. I asked the technician about this, and he said that it is because the brick is not completely flush, but with the sealant it should hold for 5-7 years. I was not going to write a bad review as they had at least stopped the leak and fixed the sheetrock. Then 6 months later, I noticed the new sheetrock had mold spots on it AGAIN. I called the office, and immediately the call was not going well and started recording it. They were insistent they told me there were framing and masonry issues that I should have had fixed by professionals. I tried to explain the only time I was told about a framing issue with the 2 2x4’s that were spreading which they said they fixed by bolting them together, and there was no mention of ever needing to consult someone outside the roofers. The office manager whispered to the technician I was speaking to “we wouldn’t do that”. And I kid you not, not 60 seconds later, the technician looked through the photos and said, “Yeah, we put a lag bolt in it.” So obviously they did try to fix it. Overall horrible experience, unprofessional, unaccountable.

Elite Roofing lies to get your business. We interviewed several Roofing companies, and chose to go with Elite Roofing because they said they offered financing or payment plans. When they asked for a card to put on file, we asked again about payment plans or financing. They told us very plainly that would be discussed after we received our invoice after the work was done. We were told we "could work out how to pay for the work". Well the work was completed, we received our invoice yesterday, and today the charged the FULL AMOUNT to our credit card putting us in a financial bind. My wife called Elite Roofing, and they denied they ever offered a payment plan or financing. I just called back and spoke to the manager, and she was extremely rude, and said I was "misremembering", which is essentially calling me i liar... that there were no notes in our file that we ever inquired about a payment plan or financing. How can I control what notes her staff puts in our file??? I know it was discussed. This was the REASON we chose to go with Elite Roofing. Had they not lied we would have gone with another company. The ONLY REASON Elite Roofing now has our money is because they lied. Had they been honest, they would not have our hard earned money right now. Further, Had their manager worked with me after the fact on making good on the promise that was made to us for a payment plan, or financing, I would not be writing this review right now. But I was curtly told this was not her problem, "that they performed a service, and we had to pay for it as was agreed upon"... except this is NOT what we agreeded upon. Plus they didn't finish the work. We have a gutter down that we informed them of several times, even on the day of the work, and it was never repaired as promised, so we still have to find someone to make the repair. We will NOT be using Elite Roofing ever again, and I strongly suggest you reconsider if you are thinking of having them do work for you!

Very bad business if not the worst, not sure if the owner know what kind of rude people he has, 2 weeks of waiting for a roof Leake repair and our job was canceled at the last moment, Avoid this unprofessional people who have no idea how to handle a business or treat people