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          Business Profile

          Truck Accessories

          Luxury Dually Custom

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Truck Accessories.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:
          The BBB cannot confirm or deny the company is still in business; however, they have failed to respond to the BBB to address and resolve complaint issues. 

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/06/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On or about February 7th 2023 I ordered two fiberglass fenders to convert my Dodge truck to a dually. I paid April 2000.00 dollars for these and I have been lied to at every turn. I was told 6 to 8 weeks for delivery and it has now been 6 months. He will not answer the phone, texts emails. He has told me for 7 weeks that the fenders are complete and he is just too busy to package and send them. I have told him I want a refund and he(Omar) tells me to talk to the salesman ( Sanchez) for the refund. Sanchez has been helpful with information but no longer sells for Omar. I am out 2K

          • Initial Complaint

            06/08/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We Called the company up. Ordered a replacement 1994 ford f350 right rear fender. they said no proplem only be a week or two, took payment from us. It has been 4 weeks and, The one time we did get a reply they said was shipping now and would receive email with tracking. a week has went by with no shipping information and do not have the part we ordered. no can not get ahold of anyone. website claims address is 10210 Telephone Rd #45 houston tx

          • Initial Complaint

            03/07/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I worked with Omar R*****. I ordered two fenders for my 2007 ***** ********* **** *******. Omar was great to work with on the sales side of the transaction. He told me these would replace my fenders, that they would fit, that would be better than the original fenders, he Said "These fenders can be repaired if damaged". We agreed on a price and shipping details. He was responsive up to the time I received the product. When we tried to mount them to my truck they didn't fit. The sides were very thin in spots. They were so thin that you could put your finger through them. The taillight area was poorly done and the taillights would not mount without numerous gaps. I tried to contact Omar on numerous occasions to get help. I phoned and left messages, I texted and emailed all to no avail.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          10210 Telephone Rd #45

          Houston, TX 77075

          Visit Website
          (310) 228-8244

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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