Complaints

• Initial Complaint

  12/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted Allmand Law around June of 2024 to talk about my different options for pursuing bankruptcy and decided to commit to pursuing a Chapter 13 bankruptcy. It was during this time where I was told by the paralegals or the initial intake people (not sure at this point if they are even certified in law in any capacity) that I would be looking at no more than three years, $250 a month will own my car at the end of all this, this that and the other. Then I have a meeting with an actual attorney (***** ********) who couldn't be bothered to learn anything about me or my situation or making sure my documentation was right and decided that he wanted to be LATE to the meeting he scheduled with me while I was 7 months pregnant, made me go INTO his office over 45 minutes from where I lived only to make the appointment virtual to only end up having me CALL him from my PHONE. He then changed everything that was originally agreed on and told me a bunch of things that weren't what I was initially told. He was removed from my case and someone else came on got me back to 3 years $250, but still things weren't filed correctly at my 3-4-1 meeting. Trustee had objections met with another attorney and a different story was told, but all this has dragged out for MONTHS because every time I have an appointment only once has someone showed up in the client portal to a meeting and every other time they've called my phone where as soon as I try to pick up the phone call ends and I immediately call back and it's always "please create a support ticket" to talk to someone and THREE times they've called before my scheduled appointment time. At this point I just want a refund of all the money I've given them and the trustee and I want to wash my hands clean of the situation and go find a different attorney.

  

  Business response

  12/30/2024

  We're very pleased to report that this complaint has been resolved, and this client continues to actively pursue the relief she sought when she initiated her relationship with us as a client of Allmand Law.  Miscommunication and misunderstandings occur, and we take every instance of this seriously as it related to the client experience. We are committed to providing clear and concise communication and look for to assisting ********* ********** throughout the remainder of her case.

  Customer response

  01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********* **********

• Initial Complaint

  10/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We hired Allmand Law and paid them fully in August 2024. It is mid-October, and we have yet to file our bankruptcy case. To date, we have been asked to upload the same documents over and over again. In one instance, we were told to provide a letter from the people we live with stating we pay no rent, even though Allmand Law has our current lease showing we don't live with anyone, and we pay $2,200 in rent per month. Allmand Law's negligent and highly incompetent staff, have caused us so many headaches with their requests to continuously upload documents we've uploaded before. Once we finally had our phone call with the lawyer, we were told we now have to set up a meeting with a senior lawyer, 2 weeks away. This is ludacris. Allmand Law may think that all of their clients are broke and have no brain, but I come from the legal field (as does my father who is a lawyer) and I know that this is not the way a firm should be treating their clients. We have been completely ghosted. To date, we have NO contact information for anyone directly handling our case. We are made to email and call the same phone numbers as non-clients who are just looking for free information. Something isn't right here. We want our bankruptcy filed and to be DONE with this firm!If you read the other reviews of this business, it is interesting to me how all of our stories with Allmand Law sound the same. Same businesses practices - different day. They can come back with whatever response they would like to this, but I have documented all of this, and I am not going to allow someone to say anything that isn't true. They can do that to other clients - but not to us.

  

  Business response

  10/15/2024

  We take our client's complaint seriously and are working with them on a solution so that they can achieve the results they set out to achieve.

  Customer response

  10/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. We spoke with the new attorney on our case today and are satisfied with her review and look forward to working with her moving forward!
  
  Regards,
  
  **** ********

• Initial Complaint

  09/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I spoke with an attorney over the phone on 9/11 regarding my options for bankruptcy. I was told that I qualified for Ch 7 so we proceeded with that. Because I was on my lunch break, I told him that I wanted time to read over the documents and would call him back with the card number. He said I'd need to provide that information right away. After I gave him my card number and digitally signed all the documents, I was told the case was entered. That same day, circumstances changed through a family emergency, so I called and sent an email stating my cancelation. I received an email acknowledging the cancelation. An attorney reached out to me on 9/12 and explained my options, so I told him I'd consider it. He said he'd send over new documents for me to sign to get a new case reinstated. I never signed that new document that stated that a withdrawal of $50 would be taken out each month. That same day, on 9/12, I called and left a message saying that I needed someone to call me back because my final answer was that i was not going to proceed at this time, final answer. No one got back to me, but because of the family emergency, I didn't think about it again since I never signed the new authorization for the automatic withdrawal of $50. On 9/25, I see that they still withdrew $50 out of my bank account. How is it legal to withdraw money without a signed authorization form in place? I would like my $50 back immediately. I would also like an acknowledgement from the firm that my case is closed and they will not be withdrawing money from my account ever again. I'm still appalled at the way a law firm withdrew money out of my account without proper authorization.

  

  Business response

  09/26/2024

  Upon receiving notification from the client that they would not be proceeding with their case, the $50 payment, which had been authorized verbally, was promptly refunded. This action was completed prior to the filing of this complaint, and we believe it fully addresses and resolves the client's concerns.

  Customer response

  09/30/2024

  Complaint: 22336751
  
  I am rejecting this response because:

  The law firm claims that they resolved this issue before I submitted this claim, but I actually submitted this claim before the law firm even contacted me. I had sent an email to the firm requesting a cancellation on 9/12 at 5:26pm but never received a reply from the firm. Instead, they withdrew $50 from my account on 9/25. So, the information they provided to BBB was inaccurate. After entering this claim with BBB on 9/25 at 7:34 am, I was contacted by ***** ***** on 9/26 at 10:57am, and he told me that I would receive a refund. I asked him why the $50 was even processed because I never signed the authorization form, and he did not answer that question. Instead, he just said that "out of courtesy," they would be refunding me the $50. I also asked him why it wasn't canceled in the first place because, according to their rules, an email to their support team is sufficient, and he said he didn't see that in my file. I have proof that I sent the email to the firm, though. I have received an email from the firm saying that the refund was being processed, but I have not received it yet. Today is the 30th of September.

  
  
  Regards,
  
  **** ******

  

  Business response

  10/02/2024

  Allmand Law Firm has communicated with our client and believe this to be successfully resolved. We regret any situation where a client is not thrilled with our service and we remain committed to providing our client's with excellent service and support.

  Customer response

  10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ******

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  this company star job chapter 7 but never told me they cant take 401k out so now i quit my job took out 401 k now told i cant file chapter because i cash out 401k .thy dont want give my money back pnly give 338 dollar when i paid 3300 they never help anything plus every week try submit document always tad that document not so i did a lot time i wsnt my monry back please help

  

  Business response

  09/11/2024

  We have provided our client with guidance regarding their options under the bankruptcy code. Currently, Allmand Law Firm is in the process of finalizing the accounting closeout for this client, following their decision not to proceed with their Chapter 7 filing. In accordance with our retainer agreement, we will prepare an Accounting of Services to reflect the work completed on their behalf.
  
  As outlined in the retainer agreement: "The Client acknowledges and understands that in a chapter 7 case a chapter 7 trustee will be appointed by the court. The Client understands that the chapter 7 trustee has a duty to investigate the financial affairs of the debtor;"
  
  Debtor took certain action to liquidate exempt assets, without consulting with Counsel. Counsel advised client of the resulting effect of such action on potential Ch 7, at this time. After consultation, client agreed not to proceed with filing Ch 7.
  
  We remain committed to supporting our client throughout the closeout process and addressing any additional needs they may have.

  Customer response

  09/12/2024

  Complaint: 22269059
  
  I am rejecting this response because:
  
  Regards,
  
  *************************** i need my moneyback because they never told me about that plus they dont do anything in the case

  

  Business response

  09/12/2024

  We've spoken with our client again and believe this complaint to be resolved.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  11/27/2023- I called Allmand Law in November 2023 inqiring about bankrupcy. Knowing little about the process I recorded all phone coversations to play for my husband who was not on any of the calls. Every call I was told that I qualify for Chapter 7. Mine and my husbands income were given on mutiple (recorded) coversations i was told I qualify for Chapter 7. I was assured that I qualify for Chapter 7. They assured me that my husbands inome had no bearing on me qualifing. They tried to rush me into sighning with them for a chapter 7 without communication with my husband. After being told multiple times I qualify Ch 7 and my husbands income has no bearing I sighned a Chapter 7 agreement with them and agreed to pay them to move forward based off the verbal that I qualify for a Chapter 7. after paying them a meeting was scheduled. Yesteday on the call with them. They continued to request my husbands information, something wasnt adding up. I asked them again about my husnabds income ( recorded) I was then told I dont qualify for chapter 7. I was blatenly lied to and mislead in every conversation to get me as a customer. They said I would need to sign a new retainer. Knowing that they had already scamed me I told them I cant pay more. I asked them to send the agreement for chapter 13. he was about to send it then I told him Ill need to talk to my husband about the chapter 13 after he gets off work, his tone changed, he didnt want to send it to me unless I was going to sign it while on the phone with him. I tried to get clification without the chapter 13 contract and I was told i had paid enough, yet after I convenced him to send the agreement, the chapter 13 contract was for 2000 more. Again I was being mislead. He had intentionally tried to mislead me into signing by telling me I had paid enough. This is dishonest and taking advantage of people needing help. This in my opion is a scam and itentianally mislead people to pay for something they know they dont qualify for.

  

  Business response

  07/19/2024

  Despite our best efforts to come to a resolution with this former client, the resolution she is seeking is outside the bounds of our agreement with her.  This former client experienced significant changes in circumstances after hiring this firm and after the firm put a large amount of time into preparing her case.  Upon learning of those changes in circumstances, the firm provided her with new options that fit her current situation.  After deciding that she did not want to pursue those options, she entered a cancellation request.  An accounting of services detailing the work that was performed up to that point was prepared and provided to her.  Pursuant to that accounting of services, she is being provided with a refund of all unearned fees.  Our former client agreed to this process when she hired this firm but is now requesting that the firm refund all fees paid, even those fees that were earned.  We wish her the best of luck in her future endeavors, and we consider this matter closed.

  Customer response

  07/19/2024

  Complaint: 22001779
  
  I am rejecting this response because: this is a complete lie. This law firm confirmed while on the phone with me they had notes from November 2023 stating mine and my husbands earnings and that we do not qualify, this information was concealed from me so I would proceed with a contract. The law firm also proceeded to put words in my mouth by saying my situation had changed,. This law firm is using their own words and twisting them. I did not qualify for chapter 7 prior to the contract and I still do not qualify this is no change, an increase in pay does not change the fact that i did not qualify then as well as now. This contact will be null and void based off of the deceptions they used but they also made many other false statements to get me to sign. Besides now making false statements in writing, This law firm made false claims to me to bind me into a contract I did not qualify for.  they knew prior to me signing the contract, that I did not qualify for the contract they were putting me in. This was documented in their notes from November 2023 prior to contract. I truly feel this law firm is unethical, they take advantage, mislead me, and concealed information from me that would hinder me from signing a contract with them. If I had not been mislead a contract would have never been signed to begin with. This law firm also used fear tactics, persuasion and on one occasion a guarantee of chapter 7 to get me into a binding agreement, pay a retainer based off of a guarantee of chapter 7 while knowing I did not  qualify. Prior to signing I was told as soon as I sign the contract they will contact the creditors, they will pull my credit history and make sure they are contacted, this was a false promise they made prior to signing. I have proof that within the 8 months after signing they never once contacted a creditor. Again they mislead me into signing. After signing This law firm told me to stop paying my bills, stating that it looks better if my accounts are behind or delinquent so following the legal advice of the law firm I had just hired for a chapter 7 bankruptcy I took their legal advice and did what they asked. After I wrote the initial BBB complaint the law firm asked me what I want, I told them I want a refund. They asked me to share the recording I have with them and if they find anything on the recording that shows I should get a full refund they would provide it. After I denied them the recordings they informed me I will only receive $530 from the $3000 I paid. Now based off of their legal advice for me to stop paying my bills I have accrued late charges and interest for the past 8 months, knowing that in that 8 months they never once contacted a creditor, I know this because the citations kept coming and judgment during this time were made against me while this law firm claiming they represented me did nothing. After reading more BBB complaints its blatantly obvious what they have done to me is not an isolated event. They used unethical tactics on me and might be considered fraud. Im being told I need to contact a legal malpractice attorney immediately so yes I reject the response they gave me, this law firm has actually caused a lot of financial injury. 

  
  Regards,
  
  *****************************

  

  Business response

  07/24/2024

  After further discussions with this former client, there are underlying factual disputes that she and the firm simply do not agree upon.  It is the position of this firm that the records we have regarding the income reported at the time of the hire are accurate and based on that information, options were available to her that are no longer available.  We also want to caution the public against trying to make determinations about eligibility for legal protections that are in conflict with the determinations made by their legal counsel.  Nevertheless, the firm and this client were able to come to an agreement related to the closure of this case file and we wish her and her family the very best of luck in their future endeavors.  

  Customer response

  07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had retained the firm under false promises from the start. They advised me to file a Chapter 13 to help keep my car which I was told to stop paying on that month. After finally being able just to pay the large file fee fee of $1500 I then had to call just for them to work on my case. They then backed me into a corner to where I would have less than $200.00 per month after housing/food/utilities were paid when I was told there would be a reasonable amount I would pay, From there it was a constant resubmitting of documents to which was requested by a new person regularly. I should have seen the red flags when I never saw faces or barely got names from staff. Also when you go to the office it is still just virtual appointments and attorneys do not turn on their camera. The staff in the office also seem confused and communication between staff and attorneys lack. I was asked to sign documents without time to review them properly. Which led to changes in my case and conversion to chapter 7 due to ill advisement from the firm I had to repeatedly call and email to get any updates while things were sent in the mail to me with no explanation. One of the firms attorneys they hired from out of state admitted of the negligence and incompetency of my previous attorney that was fired after 6 months in the office and numerous mishandling of cases. He was sent in to "clean things up". I thought things were handled after my creditor meeting only to get a certified letter from the treasury along with phone calls from a creditor to whom I was told was not an issue. Once again they lied and when I called them I was infuriated and asked to speak to my attorney. Was then called by an attorney who was new and didn't work on or even take the time to review the case throughly but tell me it is "probably a scam." All while they continued to charge me a premium price. Allmand law firm makes promises they never intend to keep while taking advantage of people at the lowest point in life.

  

  Business response

  07/15/2024

  We take all of our clients' concerns very seriously and a continued commitment to customer service is something that drives this firm in every aspect of our business.
  Our goal is to consistently provide a streamlined process for the preparation and filing of our clients' cases.  
  
  After discussion with ************** and a review of her concerns, we believe we have a achieved a resolution that is satisfactory to all parties and remain committed to assisting ************** in moving forward with their case.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I retained This firm to file chapter 7 bankruptcy. From day 1 it was a complete travesty. Documents were sent but not received multiple times. I went as far as hand delivery of said documents. I would call and always get someone different that I would have to say the same thing over and over. My attorney misrepresented me concerning my reaffirmations causing my mortgage to not be filed before the discharge. I have asked 4 times for them to send a letter to my mortgage company so I can speak with them. Allmand said they emailed it twice, my mortgage company has never received it. I was told that one of the people I was dealing with was a paralegal but then told by another paralegal that the first was just a receptionist. It has been a terrible experience taking its toll on me mentally. My bankruptcy was discharged without the reaffirmation of my mortgage and still cant talk to my mortgage company because AllmandLaw has not sent them a release. Now they wont return my calls or emails. I will admit I was very rude to the paralegal but they have pushed me to that point. They are disorganized, fake compassion and people should beware. I now am to the point of contacting the Texas Attorneys ******************************** Im going to be heard and not be hushed, you dont want to return correspondence then you leave me few choices because I will just take this kind of misrepresentation. My ex wife works for a law firm in the same building on N. Central Expwy in ****** and they are appalled at the way my case has been handled. To bad Powers&Taylor doesnt take bankruptcy cases.

  

  Business response

  06/11/2024

  We take all of our clients' concerns very seriously and a continued commitment to customer service is something that drives this firm in every aspect of our business.
  
  Our goal is to consistently provide a streamlined process for the preparation and filing of our clients' cases.  
  
  However, due to a delay on the part of one of our Clients Creditors, there were complications that arose in our Client's case.
  
  After discussion with ****************** and a review of his concerns, we believe we have a achieved a resolution that is satisfactory to all parties and remain committed to assisting ****************** if there is any assistance we can provide in the future.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid my $1500.00 fee to file chapter 13 bankruptcy. I have submitted all required documents immediately upon request and all have been approved. I had my meeting with my appointed attorney and he stated that if I overnighted my signature pages that day (Monday) I would have my case filed by that Thursday or Friday. I spent $35 that I didnt have to get this done that day because I am trying to avoid a repossession on my vehicle. I called on Wednesday and after holding for ********************************************************************************************************************************************************* 1-2 days. I was told I would receive a call from my paralegal to verify its filing and would receive an email and not to worry because this would be done before I lost my car. I called on Friday afternoon because I never received a call or email and after waiting 30 minutes I was transferred to another department and hung up on. I called back, waited 22 minutes and was told the exact scripted thing I was told on Wednesday. I told them of the urgency and they stated that its being reviewed and to call back Monday. I called this morning (Monday) and he was very **** and acted as if I was a bother. He transferred me and after holding 15 minutes they said it was the wrong department and transferred me back. The representative was rude and stated that my case wont be filed until the end of the month and that he didnt believe I was told a couple of days, after he stated it would just be a couple of days. I told him that I was not happy and he stated that he was contacting my paralegal to call me ASAP. It has been all day and I still have not heard back from them and I feel that I am being scammed out of my $1500.00. I trusted this company with a very sensitive issue and am depending on them to do their part just as I have in a timely manner. I cannot help that a divorce brought me to this and I dont need to taken advantage of.

  

  Business response

  04/25/2024

  We're very sorry and concerned that any client of Allmand Law would feel this way. 
  
  It is, however, important to note that every client of Allmand Law is assigned to a licensed attorney who is admitted to practice law in the jurisdiction where the client is filing for bankruptcy relief. 
  
  Upon reviewing the client's file, it became clear that updates to the petition needed to be made prior to filing. The necessary changes were made to the petition and our client's case has now been filed.
  
  This client spoke with our Chief Operating Officer yesterday afternoon, and we believe that all of their current concerns have been addressed. 

  Customer response

  04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was having financial issues due to the separation from my husband, I contact Allmand Law to file for a Ch. 7 bankruptcy. I consulted with a paralegal about my case and advised her I wasnt interested in filing a Ch. 13 bankruptcy and if my case qualify for a Ch. 7, she advised it would, so I paid the retainer to be represented by Allmand Law. I worked very closely with the paralegal providing financial documents such as pay stubs, tax documents, bank statements etc. i havent heard anything from the law firm and felt I needed to withdraw and seek other options. So I contacted the law firm and asked for a refund, they set an appointment with a manager and I expressed my concerns and explained that there was a delay in communication from the law firm which is leading me to seek other alternatives. He stated to me Im almost finish and if I want to pull out now I would receive an est. of $950 refund. I decided to move forward and he sent my file to another representative due to the rep I was previously working with is no longer with the company. I was scheduled for a signing appointment with the assistant attorney, who explained to me I might not be eligible for a Ch 7. due to my income and the financial support (non court ordered) I receive for my two children fathers. He told me he would follow up with me on an answer. He called me on Friday explaining I will not qualify, I was upset and even cried. He claimed he would call me back to go over details of a Ch. 13 but I havent heard back. I would like a refund due to the false pretenses of my case to later learn I did not qualify after the review with the attorney. I was upfront and honest about my income and the support received from my childrens fathers. If I wouldve known this information from the start I wouldnt have retained them for representation and wouldve seeked other options. I have a meeting with a manger this week to discuss but I would like a full refund due to the lie i was told initially.

  

  Business response

  04/30/2024

  We take all of our clients' concerns very seriously and a continued commitment to customer service is something that drives this firm in every aspect of our business.
  
  After having previously addressed our client's concerns regarding our process and the perceived delay to filing, we were able to expedite the preparation of our client's case and schedule a meeting with her attorney to review for filing. Regrettably, in the course of this review, facts came to light that made clear that our client no longer qualified for the chapter of Bankruptcy they had originally selected at the time of retention. 
  
  Our client was presented with an alternative bankruptcy option through Chapter 13. After discussing this in detail, the client has elected to pursue a non-bankruptcy option to resolve her debts. 
  
  Following a discussion with our client, an agreement was reached, and her case was closed without further issue. 

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We filed for ch 7 bankruptcy and went through the whole thing to be told oh you dont qualify and have to do a 13 bankruptcy, which cost more. We moved forward because we needed relief only to have more stress . Once done our final conversation with our attorney after they made us file our 2023 taxes was that we could keep the tax return since it was not that much. *******. I had just been out of work from 11/17/23-12/14/23 so it was actually a blessing. We questioned ************* (atty) about the taxes and he assured us several times we could keep the whole thing since it wasnt that much. We received a letter from the trustee stating we must give the ******* to them but because we were told we could spend it thats what we did. I sent emails to Allmand Law and they stated if we do not give the trustee the tax return ( that we were told we could keep ) they could basically close and dismiss our case. I called for an appt with ************* to get an appt with his helper ****** who stated he did not see any notes about that conversation. I asked him if the conversations were recorded and he said yes so that good). He stated we would have to send info for a hardship which I did because of the surgery I was not being paid except for a few hrs of holiday I had. I received an email from ****** today and called, he stated he wanted a hospital invoice which I did have insurance covering my stay but not my month off. They put me on hold to get ****** to come back and tell me they would allow me to speak with ****** which I thought was already going to happen. I was on hold over 15 minutes so I sent an email to them asking them to talk with the attorney. This has caused both me and my husband extreme stress since the beginning not tos at now they want another ****** to modify when again we eye told we could keep the money. ****** stated maybe he mixed us up with someone else when telling us that we could keep the tax return. This is not acceptable and this must be resolved.

  

  Business response

  04/09/2024

  At Allmand Law, we consider customer service to be among our very highest priorities.  Because of that, we are very sorry to learn that this client is experiencing frustrations going through the bankruptcy process.  That being said, it is important that some things are commonly understood:

   - Allmand Law does not make people file their tax returns; people have to file tax returns as a matter of federal law.  To file for bankruptcy relief and obtain a discharge of debts, people have to be up to date on their tax filings.  This is not an Allmand Law policy; it is a matter of the federal code.

  - We apologize for any miscommunications that resulted in faulty expectations, but the assets that people are allowed to retain in bankruptcy are also determined as a matter of law.  Some of those laws come from the state and others come from the federal government, but law dictates what people can and cannot keep while discharging their creditors.  In certain factual circumstances that are present in this case, the odds that the bankruptcy trustee will choose not to pursue assets that *** otherwise be available are higher, but we cannot make guarantees other than those assets that can be protected under the law.

  - Allmand Law is currently preparing a motion to allow these Debtors to retain their tax refund, and submitting an objection to the bankruptcy trustee's Modification of the Chapter 13 Plan.

  We sincerely apologize for any feelings of frustration or consternation that these clients have felt and look forward to helping them resolve these and all other matters over the course of their bankruptcy.

  Customer response

  04/16/2024

  Complaint: 21526912
  
  I am rejecting this response because:

  We were told by our lawyer ************* we could keep our tax refund now we have to take more time off work and have a hearing as to why? This is too stressful
  
  Regards,
  
  ***********************

  

  Business response

  04/17/2024

  We recognize that our client is upset about the court's requirement to surrender their tax refund. In the Western District of *****, the law mandates that these funds must be turned over to the trustee, unless there are exceptional circumstances. This policy is outlined in multiple documents including our Retainer Agreement, the Rights & Duties document, the Signing Instructions, and in a letter we sent in February 2024. Despite this, we are actively working to ensure our client can retain these funds. Although we understand our client's dissatisfaction with this rule, we are committed to advocating for the best possible outcome within the legal boundaries. We will keep our client informed and notify them if they need to attend a hearing.

  Customer response

  04/18/2024

  Complaint: 21526912
  
  I am rejecting this response because: This has nothing to do with the fact to surrender refund. This has everything to do with the attorney ************* telling us we could keep it and use it. This is why I am upset, now we have to jump through hoops to get a response to the courts when the problem was him telling us we could keep it. I would like that conversation pulled from your recordings because I find this very upsetting. We paid a lot of money for a lawyer and assume to be able to trust his judgement on what he tells us.  He said  quote we could keep the tax refund  because it was not that much. Unquote. I understand they are working on it but on the other hand making it sound as if its our fault when all we did was listen to our lawyer and trust him. 
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩