Reviews

Absolute worst company I've ever dealt with. They held a 1300 dollar payment for 6 months from my business then when they finally released the funds they kept 350 of it claiming it went to fees after I told them to cancel my account months prior. Upon reviewing my bank account statements I noticed they have been taking between 50 and 85 dollars each month on top of the ****** they stole. I don't recommend these clowns to anyone.

Your feedback is important to us, and we'd like to address the issues you've ********* February 2024, we processed a keyed transaction of $3,105.00 for the sale of a vehicle. Due to the nature of the transaction, it was flagged for verification to protect both your business and your customers from potential fraud. You were paid for this transaction because your account was on Next Day Funding, so in order to mitigate any further loss, we put a Hold on your account while we tried to verify the transaction. Unfortunately, the transaction was not verified, so the hold continued to cover a potential chargeback. In that same time frame, your bank account on file was rejecting for fees associated with maintaining a merchant account. That only furthered our reasoning to continue holding funds.SignaPay only received a formal closure notice on November 11, 2024, so the account was closed then, but fees are still owed for that time period. A message was sent to your sales representative to see if they were willing to accommodate your request. We encourage you to reach out to them and see if they will refund you what you believe you are owed.

Scam artists. These guys are playing a shell game and I got played. Do not let them into your office. Stupidly, I gave out way too much information and now I have had to cut up all my debit cards and cancel current checking account to keep from mounting charges for services I do not have. Biggest mistake in my 25 years of small business operation.

Good morning. Please provide me with your information so I can verify I have the correct account. If you feel your merchant account was set up without your consent, please email me at ******************************** so I can elevate your concern to higher management.

I would not recommend Signa pay to anyone that has a small business. I have been with them for at least 8 years or more and have been trying to switch to square because they dont have any fees. I was not under a contract anymore and tried to terminate my account with ******* andI was charged $495 for early termination because I didnt give 90 day notice, they never told me that, the only way for me to get that money back was to sign another 3 year contract. I was charged more fees again in July. PCI and yearly fees. Im a very small business and I really feel trapped

Dear *****,We appreicate and thank you for being a long time customer. If you could please provide me with your Merchant ID number, I will work with our team to wave your Termination Fee so you may switch processors.I'd also like offer the opportunity to review your current plan so we can try to match what Square is offering you.Thank you.

I regret 100% changing to this company. They come in and wow you with their "no hidden fees" and "no monthly credit card fees". Our original sales rep was a guy named ******. I should have known from the beginning this company would give me nothing but grief when after the first week he wouldn't even answer or return my calls. This is actually quite common with the company. Don't bother leaving voicemails or callback #'s in the automated system. They never call back. I have to end up calling 2-3 times a year because the fees are different on our bank statement. Have a customer dispute a charge...you get charged an automatic $35 for them to send you documents on the charge. If you email/fax in proof that the charge is legit, another $35 on top of the $10 monthly fee. To give an example, we had a dispute from a customer for $40.16. I ended up paying $70 in fees and still did not get my money back even though I had supporting documentation. When I asked to speak with a manager, I was told I would be contacted within 24hrs. Still haven't heard back. I was never told about PCI compliance when I signed up. So after the first 3 months, the fee instantly went up and were outrageous. Come to find out, I should have been notified upon signing up. So quarterly, I have to manually complete a scan on my network. But dare not be 10 seconds late or you'll be charged then too. And what's really sad, they don't even know their own customers. I get at least one sales call every month trying to sell me their credit card services. I am currently awaiting a call back from an agent to find out what I need to do to have our services cancelled. Should be within ***** hrs according to customer service. Save yourself the hassle, time, and headache and move on. This company is not worth it. They are only costing me more money than it's worth. And by the way, if no stars was an option, I wouldn't bother straining the muscle in my finger to click the mouse for the one they got from me.

Good morning *******,I am actively investigating your case. Your sales representative is from our *************** office, SignaPay Southeast in **************.Please allow me a few hours to understand what is going on with your account. Thank you

Good morning *******,I am actively investigating your case. Your sales representative is from our *************** office, SignaPay Southeast in **************.Please allow me a few hours to understand what is going on with your account. Thank you