Business Profile

Payday Loans

ACE Cash Express

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Initial Complaint
09/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On or about August 26, 2024, I cashed a check at Ace Check Express. As a result of some suspicious activity on the makers' account (a legitimate multimillion dollar corporation), the check was not paid to Ace upon deposit. I received an email notification and responded right away. I spoke to ********* and Mr. ******* I attempted to keep them both in the loop until I could get the matter resolved. I advised ********* of the progression as I sought to resolve the issue. On or about September 20, 2024 after receiving two replacement checks which ***** ****** ***** (the bank which the check was drawn on) refused to cash, I explained to ********* that I was on fixed income and if the matter was not resolved, I would remit the amount owed out of my personal funds. In an effort to mitigate any inconvenience to the company, I offered to pay interest charged to the company by the bank financing their line of credit, as ********* had explained was an issue. I received an email on September 25, 2024, which I didn't see until after midnight. I immediately responded regarding the new developments and advised that the matter had been resolved and that I will call her in the next few days to confirm how she wants me to remit payment. ********* was very hostile, although, I remained professional and respectful during most of the call. She seemed to do her best to provoke me and repeated the same thing in various ways, reiterating the need for payment despite of everything I told her. I don't entertain foolishness; therefore, I disconnected the call and I will be reaching out to Mr. ******* She is not a good representative of *** and urge management to review the recording. I don't know what she thought she would accomplish by badgering me. She's aware that this is beyond my control. She's aware that I sought resolution from the onset. She's aware that I get income once a month and couldn't pay this until ***** cashes a check, a deposited check clears ***** bank or I get my SSI.
Business response
10/18/2024
Dear Ms. ************************************ d/b/a ACE Cash Express (ACE) received a copy of the complaint you submitted to the Better Business Bureau.
We take feedback such as yours seriously and appreciate you bringing your interaction to our attention. We will investigate the correspondence you had with our employee and provide appropriate coaching based on what our investigation reveals.
Again,we apologize that you had a less than satisfactory experience with ACE. We hope to service your financial needs again in the future.

Sincerely,

Compliance Department
ACE Cash Express
Initial Complaint
09/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On sept. 11 I called Flare because they locked my card without reason or notice. An hour after that deduction start coming out of my account 3 transactions empty my social security money. I called back to notify them and was told I was give a new card. No way I could receive a card today when I just called. With a 0 balance the allow another charge to go through for ***** at a QT station not in my city. I am at a loss with nothing no money, no food except for what I picked up the night before. Can pay bill or go to doctor no gas money. I call company 5 times they would get all my info and then hang up.
Business response
10/11/2024
Dear Mr. ************************************* d/b/a ACE Cash Express (ACE) received a copy of the complaint you filed with the Better Business Bureau regarding your Flare account. Based on the description in your complaint, ACE believes your complaint is with ********, not ACE, since they are the program manager for your Flare card. Nevertheless, ACE takes situations such as yours seriously and escalated your concerns immediately to Netspend.

We understand Netspend issued a refund to your account and that you should now have access to the funds. We regret any inconvenience you experienced.

To better serve you, please contact ******** for assistance with any further questions regarding this matter. You may contact ********* corporate office by calling ************** between 8:00 AM and 8:00 PM CST,Monday through Friday.

Sincerely,

Compliance Department
Populus Financial Group, Inc.
Initial Complaint
09/18/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, my name is *** ****** and I am 70 yrs old. I was sick for over a week and I wasn't working. I need the money for paid my electricity and buy me a food. I apply online and I didn't read how much it charge me an interest, I borrowed $500.00 and I am going to pay them $1,087.00. This is too much and I need help. Thank you so much
Business response
10/03/2024
Dear Mr. ************************************* d/b/a ACE Cash Express (ACE) received a copy of the complaint you filed with the Better Business Bureau regarding your loan. We take feedback such as yours seriously and we appreciate the opportunity to respond to your complaint.

After investigating your complaint, we found that you originated a loan at *** on 6/3/2024. All information regarding principal, interest, fees, and payment amounts was provided in your loan documents, which were provided to you at the time of origination. If you would like an additional copy of your loan documents or have questions about your payments, you may contact our *************************** by calling ************** or sending an email to ********************************************************************.

If you would like to make different payment arrangements, please contact our ************* Team at *************.

We regret any inconvenience this has caused you and hope to serve your financial needs in the future. Should you have any questions, please contact ACE at **************.

Sincerely,

Compliance Department
Populus Financial Group, Inc.
Customer response
10/07/2024
I am rejecting this response because I am not read well English . Second one it is not fair what they charge me is extremely high. I borrow $500.00 and I am going to pay back them ********. Thank you
Business response
10/17/2024
Dear Mr. ************************************* d/b/a ACE Cash Express (ACE) received a copy of the complaint you filed with the Better Business Bureau regarding your loan. We take feedback such as yours seriously and we appreciate the opportunity to respond to your complaint.

After investigating your complaint, and the loan that you originated online at **** website on 6/3/2024, we can confirm that all information regarding principal,interest, fees, and payment amounts was provided in your loan documents, which were provided to you at the time of origination. **** website and all online transactions at *** are in English. If you would like an additional copy of your loan documents or have questions about your payments, you may contact our *************************** by calling ************** or sending an email to ********************************************************************.

If you need to make different payment arrangements for the remaining balance on your loan, please contact our ************* Team at **************.

We regret any inconvenience this has caused you and hope to serve your financial needs in the future. Should you have any questions, please contact ACE at **************.

Sincerely,

Compliance Department
Populus Financial Group, Inc.
Business response
10/18/2024
Dear Mr. ************************************* d/b/a ACE Cash Express (ACE) received a copy of the complaint you filed with the Better Business Bureau regarding your loan. We take feedback such as yours seriously and we appreciate the opportunity to respond to your complaint.

After investigating your complaint, and the loan that you originated online at **** website on 6/3/2024, we can confirm that all information regarding principal, interest, fees, and payment amounts was provided in your loan documents, which were provided to you at the time of origination. **** website and all online transactions at *** are in English. If you would like an additional copy of your loan documents or have questions about your payments, you may contact our *************************** by calling ************** or sending an email to ********************************************************************.

If you need to make different payment arrangements for the remaining balance on your loan, please contact our ************* Team at **************.

We regret any inconvenience this has caused you and hope to serve your financial needs in the future. Should you have any questions, please contact ACE at **************.

Sincerely,

Compliance Department
Populus Financial Group, Inc.
Customer response
10/18/2024
Hello, I spoke with ***** two three weeks ago and he told me is nothing he can do. I asked to change the day of payment, he denied and said he can't change the day of payment. I asked him how much i am going to pay back, he told me $1252.52.
I just ****** $500. and I am going to paid them $1252.52. I am sorry to said that, but that is stilling to people if I notices they going to charge too much. I am not borrow money from them.
Customer response
10/18/2024
I am rejecting this response because: Hello, I spoke with ***** two three weeks ago and he told me is nothing he can do. I asked to change the day of payment, he denied and said he can't change the day of payment. I asked him how much i am going to pay back, he told me $1252.52.

I just ****** $500. and I am going to paid them $1252.52. I am sorry to said that, but that is stilling to people if I notices they going to charge too much. I am not borrow money from them.
Business response
10/28/2024
Dear Ms. ************************************* d/b/a ACE Cash Express (ACE) received a copy of the complaint you filed with the Better Business Bureau regarding your loan. We take feedback such as yours seriously and we appreciate the opportunity to respond to your complaint.

As previously stated in our communications, all information regarding principal, interest,fees, and payment amounts was provided in your loan documents, which were provided to you at the time of origination. If you would like an additional copy of your loan documents, or have questions about your payments, you may contact our *************************** by calling ************** or sending an email to ********************************************************************

If you need to make different payment arrangements for the remaining balance on your loan, please contact our ************* Team at **************.

We regret any inconvenience this has caused you and hope to serve your financial needs in the future. Should you have any questions, please contact ACE at **************.

Sincerely,

Compliance Department
Populus Financial Group, Inc.
Initial Complaint
09/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
09/11/2024 Today I received a phone call from somebody pretending to be a lawyer. Well they were rude and accused me of taking a loan out which i did not. I paid back all my bills and i never received any contact from your company until now. So what us goi ng on. Also it has been 5 years. This is a scam. I want proof of this so called loan. And I am not ******.
Business response
09/25/2024
Dear *** *****:

Populus Financial Group, Inc.d/b/a ACE Cash Express (ACE) received a copy of the complaint you filed with the Better Business Bureau.

Based on the information provided in your complaint, our research shows you originated a loan on February 2, 2019. Your February 28, 2019, payment returned, and your account went into default. On August 19, 2019, after ACE collection activities did not result in payment or payment arrangements on the outstanding balance, your account was sold to ************************ (DMP) with a balance of $212.44 at the time of sale.

ACE received a communication from DMP regarding your complaint and stated that no calls have been made to you since 2019 when they closed your account. *** bought back the account on February 2, 2022, no calls have been made to you as your account is in cease and desist status.

Please contact our ************* Team at ************** if you have any questions regarding this communication.

Sincerely,

Senior Compliance Analyst
ACE Cash Express
Initial Complaint
08/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 26th 2024 my SSI check was deposited into my Ace flare account which is through Ace checking businesses what had happened is after my deposit I withdrew some cash I went to the gas station purchased an item got some gas and got on the road to go to chemo and went to use my debit card and it wasn't valid I could not use it I called the company they said my account was closed they couldn't give me reasons why and they would issue a refund check I asked them on this check could be refunded and they said with it in three days is your process with that being said now I called and they said they haven't processed the check they can't tell me when what that is fine way to survive I have serious medical conditions and I must travel three and a half hours twice a week just to get medical I need my money and it's not fair to do people like this and they're doing it to multiple people not just me
Business response
09/19/2024
Dear Ms. VanMarte:

Populus Financial Group, Inc. d/b/a ACE Cash Express (“ACE”) received a copy of your complaint filed with the Better Business Bureau regarding your ACE Flare account. Based on the description in your complaint, ACE believes your complaint is with Netspend, not ACE, since they are the program manager for ACE branded card products. Nevertheless, ACE takes situations such as yours seriously and escalated your concerns to Netspend.

We understand you spoke with a Netspend representative after you filed your complaint and that you continue to be in contact with Netspend regarding your account funds. We also understand that you were able to retrieve your funds via a money order provided by Netspend.

We regret any inconvenience you experienced. To better serve you, please contact Netspend for assistance with any further questions regarding this matter. You may contact Netspend’s corporate office by calling 512-874-7715 between 8:00 AM and 8:00 PM CDT, Monday through Friday.

Sincerely,

Compliance Department
Populus Financial Group, Inc.
Customer response
09/19/2024
Good afternoon, I'm replying on complaint #22207407,Eric the CEO had issued a MoneyGram payment of 227.00 i pick up in anthem az . Aug 30th
I also received a check by mail from NetSpend in amount of $51.85 on September 19, 2024
After my check was deposited on August 26th ,2024
I Made a cash withdrawal, then got gas and few items at gas station. Which i had remaining balance of $439.00
And even with the MoneyGram i received in amount of $227.00 and check of $51.85 =$278.85 which if my calculations are correct I'm still owed $160.15
Also if the dispute filed prior to account closed returns September 30th ,2024
I'd like that balance as well
In which i had been in close contact with the company because a fraudulent activity on my account weeks prior to the closing of my account in which i filed police report to be safe when my device was stolen
I tried to be civil when i reported this matter to ace flare making them aware my device was stolen i believe my accounts have been compromised. An I've never but once got good customer service nor help until the CEO Eric had reached out and MoneyGram the $227.00
Since then tho he has Even refused my calls and has not returned my calls nor my email
Thank you kindly

Customer response
09/20/2024
I am rejecting this response because:
Good afternoon, I'm replying on complaint #22207407,Eric the CEO had issued a MoneyGram payment of 227.00 i pick up in anthem az . Aug 30th
I also received a check by mail from NetSpend in amount of $51.85 on September 19, 2024
After my check was deposited on August 26th ,2024
I Made a cash withdrawal, then got gas and few items at gas station. Which i had remaining balance of $439.00
And even with the MoneyGram i received in amount of $227.00 and check of $51.85 =$278.85 which if my calculations are correct I'm still owed $160.15
Also if the dispute filed prior to account closed returns September 30th ,2024
I'd like that balance as well
In which i had been in close contact with the company because a fraudulent activity on my account weeks prior to the closing of my account in which i filed police report to be safe when my device was stolen
I tried to be civil when i reported this matter to ace flare making them aware my device was stolen i believe my accounts have been compromised. An I've never but once got good customer service nor help until the CEO Eric had reached out and MoneyGram the $227.00
Since then tho he has Even refused my calls and has not returned my calls nor my email
Thank you kindly
Customer response
09/24/2024
I have one more file I'm sending over ot shows my deposit ny spending and balance and how they took from my savings put it in checking and rip me off for over $200 bucks an one account NetSpend and one ace flare
Customer response
09/24/2024
Shows on photos immediately after transferring my money as they choose they locked closed my account telling me to notify them and rip me off without a bank statement and sent the amount they decided two different payment methods and wrong amounts and my ace flare account and NetSpend
Customer response
09/30/2024
There's another email I just received this morning from the ace flare and they're admitting they still owe me money and I haven't got any money other than the MoneyGram they sent and and then they also sent a check one the check was $51.85 and the MoneyGram was 27 and they said that on August 30th and I got the check about a week and a half ago I need my money from these people
Business response
10/10/2024
Dear Ms. VanMarte:

Populus Financial Group, Inc. d/b/a ACE Cash Express (“ACE”) received a copy of your rebuttal you filed with the Better Business Bureau regarding your ACE Flare account. Again, based on the description in your rebuttal complaint, ACE believes your complaint is with Netspend, not ACE, since they are the program manager for ACE branded card products.

We understand that a representative from Netspend has tried to contact you to provide updates regarding your most recent complaint. To better serve you, please contact Netspend for assistance with any further questions regarding this matter. You may contact Netspend’s corporate office by calling 512-874-7715 between 8:00 AM and 8:00 PM CDT, Monday through Friday.

Sincerely,

Compliance Department
Populus Financial Group, Inc.
Initial Complaint
08/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I been contacted several times by some one claiming to be mediation for ******** saying I took out a loan for over ************************************************************************************************************ and my accounts could be frozen or Im taking to court but I can settle it today for 500 so when I asked them when was I supposed to took out a loan they could not give me the date when it supposed to have happen. And the call is coming from Atlanta ****** ************. I asked them I no for a fact that when you take out a loan you have to show Id and they copy it so they gotta show me a picture and all that cause I never took out a 1400 dollar loan with them
Business response
08/22/2024
Dear ****************:

Populus Financial Group, Inc.d/b/a ACE Cash Express (ACE) received a copy of the complaint you filed with the Better Business Bureau.

Based on the information provided in your complaint, you do not have any pending collection items with ACE. *** has not contacted you. The call(s) you received was not from an ACE representative or any person acting on ACEs behalf.

If the call(s) purported to be from ACE,this communication was likely part of a scam.

We recommend you report any further communications of this type to the consumer protection section of the ****************************** You should include any communications and/or copies of any emails you received and any call recordings you have.

Sincerely,

Senior Compliance Analyst
ACE Cash Express
Initial Complaint
08/15/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date: 7/25/2024 Amount $275.00 Scam/Fraudulant attempt to collect ACE Cash Express sent a 10-Day Demand for Payment that I never received nor cashed out the Check from them, and I believe this letter is related with Scam.Please help to stop receiving this notice.Attachment: Please see the attachment for details.
Business response
08/26/2024
Dear ************:

Populus Financial Group, Inc. d/b/a ACE Cash Express (ACE) received a copy of the email you sent to the Better Business Bureau.
After researching your complaint, ACE found a check for $250.00 made payable to ********************* was cashed on May 31, 2024 at an ACE location. The check included an endorsement and was cashed under a profile matching your information. If this check was not endorsed and cashed by you, please fill out the included Affidavit of Fraud and return it with a police report to ******************************.
Please do not hesitate to contact us if you have any further questions.

Respectfully,

Compliance Department
Populus Financial Group, Inc.
Initial Complaint
08/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Multiple times in the last several weeks I have had issues applying for a payday loan or installment loan. I get to the step of sending in my ID and then it goes downhill from there I have had to call and do the bank verification and all that which all checks out as well but because your system is saying it cant fully verify me I am rejected and I have also asked multiple times about the requirements because there is basically none listed on your website and when I ask about this I am met with vague responses and given the run around when I desperatly needed a loan to get by until my paycheck due to getting Covid-19 I spoke to someone today who said they were gonna take my complaint down and transfer to me to a supervisor well never got transfered, no one called me back and I am really really dissapointed because I have spent time and energy even while being very sick to try and get what I needed. I dont appreciate the run around and the agents who do not want to do their job
Business response
08/20/2024
Dear ********************,

Populus Financial Group, Inc. d/b/a ACE Cash Express (ACE) received a copy of your complaint filed with the Better Business Bureau regarding your recent loan applications. We take feedback such as yours seriously and we appreciate the opportunity to respond to your complaint.

At ACE, all credit decisions are made by the system, not by a person. Our records indicate that you recently submitted three applications and were provided with a Notice of Adverse Action (****) after the system processed each application.The denial reason for each application was listed on the **** you were provided. Our records also indicate that the income information provided on these applications varied and ranged from $130.00 to $15,000.00 on a bi-weekly basis. If any changes occur to your personal information, please be sure to input that information accurately and completely when applying. We welcome you to re-apply for credit services at ACE at any time.

We regret any inconvenience this has caused you and hope to serve your financial needs in the future. Should you have any questions, please contact ACE at *************.

Sincerely,

Compliance Department
Populus Financial Group, Inc.
Customer response
08/20/2024
I have reviewed the business response and accept this resolution. The income issue may have been a system issue however
Customer response
08/20/2024
I wanted to add I never put 15 thousand or whatever and my biweekly income can fluctuate so they should have been more clear about this
Customer response
08/21/2024
Hi I went to apply and ** still having to correct on my profile that I dont live in ********** and it never seems to be corrected
Customer response
08/30/2024
Their website is continuously giving me issues especially when it comes to verification and updating my information because it thinks I live in ** when I do not and have tried to update it multiple *********************** and over the phone so they have made it impossible for me to do anything
Business response
08/30/2024
Dear ********************,

Populus Financial Group, Inc. d/b/a ACE Cash Express (ACE) received a copy of your complaint filed with the Better Business Bureau regarding your loan applications. We take feedback such as yours seriously and we appreciate the opportunity to respond to your complaint.

After researching your complaint and customer profile, we confirmed that your account properly reflects your Texas address as of 5/24/2024. Our records indicate that your most recent loan application, on 8/22/2024, was for a loan in the state of California. Your loan application prior to the aforementioned application, also on 8/22/2024,was an application for credit services in ****** Following each application, you were provided with a Notice of Adverse Action (****) after the system processed each application. The denial reason for each application was listed on the **** you were provided.

When navigating the ACE website to apply for a loan,please make sure you select Texas as your state and then continue with the application process. We welcome you to re-apply for credit services at ACE at any time.

We regret any inconvenience this has caused you and hope to serve your financial needs in the future. Should you have any questions, please contact ACE at *************.

Sincerely,

Compliance Department
Populus Financial Group, Inc.
Customer response
08/30/2024
I have reviewed the business response and accept this resolution.
Customer response
09/01/2024
I am still having to correct on their website that I do not live in ** and there verification system Decision Logic isnt connecting to my bank at all so may errors
Customer response
09/07/2024
This is an issue with the website you have to log into two different sites to either do a Payday Loan or Installment Loan application and each of those profiles I have to correct the state I live in and I have told customer service this multiple times please fix your site and Decision Logic because it acted like it couldnt connect to my account
Customer response
09/07/2024
This is an issue with the website you have to log into two different sites to either do a Payday Loan or Installment Loan application and each of those profiles I have to correct the state I live in and I have told customer service this multiple times please fix your site and Decision Logic because it acted like it couldnt connect to my account
Business response
09/13/2024
Dear ********************,

Populus Financial Group, Inc. d/b/a ACE Cash Express (ACE) received a copy of your complaint filed with the Better Business Bureau regarding your loan applications. We take feedback such as yours seriously and we appreciate the opportunity to respond to your complaint.

We have confirmed that your ACE account properly reflects your Texas address as of 5/24/2024. Our records indicate that your most recent loan application, on 8/29/2024, was properly submitted for credit services in ****** However, this loan application was cancelled due to inactivity during the verification process. Our records indicate that you attempted to log into Decision Logic, but that you did not complete the verification process. You also did not call in to complete the verification process as instructed in the email sent to you on 8/29/2024. You were also sent a reminder on 8/30/2024 notifying you that your application was about to expire.

Your loan application prior to the aforementioned application, also on 8/29/2024, was an application for a payday loan in *********** Following this application, you were provided with a Notice of Adverse Action (****) after the system processed the application. The denial reason for the application was listed on the **** you were provided. When starting an application, the consumer must select the appropriate state from the dropdown menu. Our records show that you are selecting California when applying for a loan in *********** Please ensure that when navigating the ACE website to apply for a loan that you select Texas as your state and then continue with the application process. We welcome you to re-apply for credit services at ACE at any time.

We regret any inconvenience this has caused you and hope to serve your financial needs in the future. Should you have any questions, please contact ACE at *************.

Sincerely,

Compliance Department
Populus Financial Group, Inc.
Customer response
09/13/2024
I have reviewed the business response and accept this resolution however I wasnt selecting California it was already there in my profile and I always have to update it to the right state
Initial Complaint
07/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a **** Debit card from Porte banking on 7/28. I called the on 7/28 multiple times to let them know this is a fraudulent account and they refused to close it and suggested I reach out to FTC which I did today 7/29. They wanted to verify account and last 4 of phone number they gave were not mine and then they asked for the last 4 digits of SS# which I refused to give them. I asked to be transferred to their fraud **** and they don't have such a department.
Business response
07/29/2024
I spoke to *********************** and the complaint isn't against us, it is on Porte Banking. Please remove this compliant from our records. Her written complaint even states Porte Banking.
Business response
08/22/2024
Dear ****************:

Populus Financial Group, Inc. d/b/a ACE Cash Express (ACE) received a copy of your complaint filed with the Better Business Bureau regarding a Porte card. Based on the description in your complaint, *** believes your complaint is with ********, not ACE, since they are the program manager for Porte.Nevertheless, ACE takes situations such as yours seriously and escalated your concerns to Netspend.

We understand that Netspend has been in continuous communication with you regarding the opening of a Porte account in your name. We also understand that the Porte account is now closed.

We regret any inconvenience you experienced. To better serve you, please contact Netspend for assistance with any further questions regarding this matter. You may contact Netspends corporate office by calling ************ between 8:00 AM and 5:00 PM CT, Monday through Friday.

Sincerely,

Compliance Department
Populus Financial Group, Inc.
Initial Complaint
07/21/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello I received a letter from ************* Services in *********, ** about a past due balance with Ace Express. I filed Chapter 7 BK over 12 years ago and all my debts were included. The letter that I will attach is a threatening letter stating that I will be sued and a judgment will be placed on my credit report. This is deceptive practices and I will be filing a complaint with the ***** The statue of limitations is well beyond expired and my Chapter 7 BK was discharged. I also will be filing a complaint with the ***** as well. I lived in ** and ** over 11 years ago, and due to me leaving for adomestic violence situation, I started over elsewhere in which why I filed Chapter 7 before I relocated.
Customer response
07/22/2024
Also, in the letter that I have attached, it says that I receive SSI. I have NEVER in my life applied or received any SSI benefits. I have worked all my life. I'm not understanding how and why this company is contacting me after all these years and me filing BK several, several years ago.
Customer response
07/22/2024
I have also filed a complaint with the **** as well.
Business response
07/23/2024
Dear ***************************:

Populus Financial Group, Inc.d/b/a ACE Cash Express (ACE) received a copy of the complaint you filed with the Better Business Bureau.

Based on the information provided in your complaint, you do not have any pending collection items with ACE. *** has not contacted you. The email(s) or letter(s) you received was not from an ACE representative or any person acting on ACEs behalf.

If the email(s) or letter(s) purported to be from ACE, this communication was likely part of a scam.

We recommend you report any further communications of this type to the ************ of ******** Credit Commissioner. You should include any communications and/or copies of any emails you received and any call recordings you have.

Sincerely,

Senior Compliance Analyst
ACE Cash Express
Customer response
07/23/2024
I have reviewed the business response and accept this resolution. Thank you for responding expeditiously!

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