Complaints

• Initial Complaint

  01/30/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have had this service for many months now and it has never worked ever since the beginning. Have had many warranty calls by them coming out to keep spraying more stuff to try to make it work but never does. BEWARE signing anything with this company , just buy the pest sprays yourself , youll get the same results they offer. Nothing I can do to cancel , other than them just keep coming to my house and spraying more stuff pretending its working. Ive complained many times but there is no way out of the agreement and there is absolutely no chance they will refund me. I have cameras and they say they go around the entire house and most times they never even walked to the back or sides of the house. BIG waste of money and no one to help you get out of agreements other than saying you have to pay 80% of your remaining balance and then you can cancel why would someone cancel after paying 80% of the entire yearly bill? Sounds like a pretty gotcha type of contract you have people sign.

  

  Business response

  01/31/2025

  Thank you for your feedback. While our products are designed to be highly effective, there are several factors that can influence their performance. These include environmental conditions, the cleanliness of your home, and the overall state of your living area. This is why its essential to follow the protocol provided by our technician.
  Additionally, it appears that this concern has been raised only after a 90+ day outstanding balance on your account. The payment for the August ******* was not made until October, and we provided another ******* in October, resulting in an additional balance for the most recent *******.
  Regarding early cancellation fees, a customer will not be charged if they complete the full term of the agreement or cancel within three days of the agreements start date. As with any company, all important details are outlined in the agreement for transparency.

  There is a screenshot attached to this response for your records. 

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In July of 2024, I paid Moxie Pest Control $3500 for termite inspection and the installation of termite bait stations around my home. Of this $3500, $1000 was a prepayment for 2 years of bait station servicing for years 2025 and 2026. In November of 2024, I decided to sell my home. As part of the sale contract I had to provide a termite letter at closing. I contacted Moxie on 3 occasions asking for an inspector to come to my home and complete the required paperwork since the home was being serviced by them. On each occasion I was told someone would call me back within 48 hrs, no one ever returned my call. The 4th time I called I was told my request was being escalated, a message was sent to the area inspector, and I would get a call back from him within 48 hrs. During this call, the representative asked for my closing date (Dec 27) and then said she didnt think they would be able to come out by then. I was forced to call another pest control company, Northwest. On Dec 10, Northwest inspected my home and found evidence of termites, meaning my home failed inspection. I had to retreat my home and have new bait stations installed in order to honor the sales contract. I called Moxie, informed them of the inspection results and the installation of new stations. On Dec 11, I received a text message from Moxie asking me to call them about my account. It wasnt until I told them to come get their stations that they bother to call me. Since then, Ive made 3 more attempts to get a refund for the 2 years I had to pay in advance, a total of $1000. Today, Jan 28, I spoke to an **** manager who assured me he would call me back today with the status of a refund. He said the agreement was for 3 years so he would have to get his supervisor to approve the refund. Once again, they failed to honor their promise. This call was recorded. Their product failed, they failed to respond to many request for service and resolution.

  

  Business response

  01/29/2025

  Spoke with customer via phone. There was a credit already on the account for $1000, from the account manager. I followed through and was actually able to manager sending an over night check. Customer should receive a refund check to their new address by Friday 1/30.

  Customer response

  01/30/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  01/16/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company lied to us to get us to sign on for their services. They showed up at our door and in the contract it says we would sign on for a year of services but the agent said they wouldn&#**;t hold us to that. When we tried to cancel they said we&#**;d have to pay for the whole year. They burned our grass and tried to charge us $120 to get out of the contract.

  

  Business response

  01/22/2025

  Thank you for reaching out to us. Our company provides a three-day buyer's right, allowing customers to cancel the service without any cancellation fee within three days after the first service is completed. However, in this case, the customer did not submit a cancellation request until October, which was five months into the agreement.
  As outlined in Section 11 of the agreement, it is clearly stated that a cancellation fee applies if the customer cancels before the agreement ends. Therefore, the customer is still responsible for paying the early cancellation fee. Agreement is attached to this email so customer can review. 

• Initial Complaint

  12/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I entered into a service contract with Moxie Pest Control. On the first treatment I agreed to a partial treatment because I was not home to grant entry nor contain my dog in the backyard.. I contacted the company and explained my schedule and requested that services be completed or scheduled after 5:00pm. Moxie never made adjustments to my scheduled or requested. I have to call and request to have a technician come back out to complete the service. The service call for September was canceled by the company and rescheduled for September 30th. I called to schedule for October 16th. They sent out the technician on the 30th anyway performing half the service and again in December. Ive requested to cancel my services but they will not without a huge service charge for ending my contract.

  

  Business response

  12/27/2024

  It looks like customer spoke with the account manager and resolve the issue on 21 December. Customer decided to continue ******************** after she wanted to cancel.

  Attached is the screenshot .

• Initial Complaint

  12/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to formally complain about unethical business practices by Moxi Pest Control, located in ********, ********. I have been using their services since 2021 my, including treatments for cockroaches and *********** the past six months, my home has become severely infested with German cockroaches. Despite multiple attempts to contact Moxi Pest Control for assistance, there has been no improvement, and the problem has only worsened. During a recent visit, the technician, Mr. ******* ******, informed us that my service plan does not cover German cockroach treatment.When I reached out to ********* Control's customer service, I was informed that, since 2024, German cockroach treatment had been separated into a distinct service requiring additional fees. At no point was I informed of this critical change in service coverage. If I had been notified, I would have taken alternative measures earlier to address the infestation.When I expressed my dissatisfaction regarding their lack of transparency and what I consider unethical business practices, their response was dismissive. Furthermore, after I mentioned my intent to file a complaint with the BBB and seek a refund through my merchant, they retaliated by canceling my subscription. They also initiated the removal of the termite treatment tubing, which I had paid for upfront in 2021 ($1,200) and continued to maintain annually at $400 per year.This behavior demonstrates a troubling lack of professionalism and integrity. Customers rely on pest ********************** companies to act in good faith and provide clear communication about critical service changes that could impact their homes and well-being.I respectfully request that the BBB investigate Moxi Pest Control's policies and practices. Their approach appears predatory and designed to exploit customers who are unaware of policy changes and additional fees. This conduct ***** unsuspecting customers and erodes trust in service providers.Sincerely,******** *****.

  

  Business response

  12/27/2024

  **** you for sharing your feedback. We appreciate the opportunity to address your concerns.
  Regarding your subscription, the coverage you referenced, including pest control for roaches, was part of an optional upgrade. However, your agreement concluded in April 2022, and any upgrades were optional at that time. We strive to provide effective services, but we also recognize that the care and maintenance of a property significantly impact pest activity.
  To clarify, our records indicate that during your conversation with *****, your account manager, on December 19, the call lasted 5 minutes and 41 seconds. During this call, you stated, "Since its not helping me kind of services, please cancel this account including the termite service" Following your request, the account was closed, and no cancellation fee was applied as the terms of your agreement had been fulfilled. Additionally, an appointment was scheduled to remove the stations, per your request during that call.

• Initial Complaint

  12/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Door-to-door sales guy harangued my entire neighborhood all summer with high-pressure tactics. Finally caught me while I was trying to do yard work and wouldn't leave me alone until I signed up for their service, which he assured me I could cancel at any time. When I canceled the service I was charged a $309 termination fee that I was never informed of; not when I called to cancel and not in any of the emails I received from the sales guy afterward. The person I spoke to on the phone about the charge kept saying it was in the contract I signed but I do not remember seeing anything about that and it really seems that this information was intentionally hidden.

  

  Business response

  12/27/2024

  Thank you for your feedback. Our services consist of a year agreement, which are the initial service in for quarterly services. On the agreement towards the center of the page you were able to see the months that are due for service along with the amount. Under that is where the customer signs agreeing to the terms. The customer still has three days to retaliate from the agreement after the service has been complete. If the customer was after those three days to submit a cancellation request, then the cancellation fee applies. Other way that the cancellation fee would not apply is to completing the year agreement.

  Attached is the agreement along with signature and the cancelation day which was 2 months after the service had started.

• Initial Complaint

  12/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are writing this complaint regarding the problems associated with with the removal of old attic insulation and installation of new attic insulation installation by Moxie Pest Control. We were told that the complete process would take approximately 8 hours; however, it took 2 days (Friday and Monday, which means our entire upstairs was freezing the entire weekend without attic insulation) plus another day to completely finish the process. I had to take off work to be at home if any problems arose during this process.During the attic insulation process, the hose from the truck used to blow in the *** insulation into the attic became loose and spilled ***** inches of *** insulation into my sons bedroom all over the floor. Although the company vacuumed it up, because we are all allergy and asthma sufferers, we had to have the carpet cleaned and sanitized, purchase new curtains, and have the air duct system cleaned. We still had to wash everything in the room, dust and do additional vacuuming behind furniture and the walls because the insulation floated in the air. We are still finding insulation inside furniture that has to be removed. Moxie paid for the air duct cleaning throughout the home apologized, sent gourmet cookies to us, and offered us 3 free pest control services that are billed quarterly, which amounts to approximately $461.82 ($153.94 every 3 months). We were told Moxie would repay us for having the carpet cleaned but to date that has not happened. I was supposed to have a meeting with the regional manager according to a conversation with the branch manager to discuss the issues above concerning problems that occurred during the removal of old insulation and installation of new insulation and the adjustment to billing amount for the services. .

  

  Business response

  12/16/2024

  The disputed amount is for a service that was completed. Insulation is a service that is time consuming as it has to be layed all over the attic. When there is a claim involved the customer has the option to hire they own company or moxie may assign one for you. It looks like there was a claim summited and a company named ****** Carpet Cleaning & Air Duct Cleaning" was sent to do the cleaning. The supervisor had already assisted this customer , customer did not want to pay for a service that was already completed and still owes 14,550.00

  There was also a credit of $307.88 applied to the customers account by one of the supervisors. We need to ensure that the reasons provided are valid and align with our policies. Based on the customer's claim, it appears that their justification does not constitute a legitimate basis for payment.
  

• Initial Complaint

  12/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moxie Pest takes advantage of people. They scam people in order to get their business. They told my husband multiple lies after first speaking with me, which resulted in him signing up. They drastically lied about the encounter that first took place with me, then told us that a few of our neighbors signed up. Lies! We were under the impression that this would be an exceptional service. Although I never wanted the service in the first place, but they told my husband that I agreed to it and that he just had to sign the contract. The service itself does not work! We still have bugs and particularly spiders even after warranty visits. We decided to cancel, as we cannot afford to pay for a service that doesnt work. Not to mention, their dishonest business tactics. Now we are left with a $436 early termination fee. Unbelievable and a total disgrace of a company.

  

  Business response

  12/12/2024

  Thank you for your feedback. ***** signed up for the agreement on 06/08/2024 . Since then the customer has only received 3 ********************; *************** (6/10/2024) , and 1 quarterly service (7/17/2024) and a free warranty visit (09/13/2024). The customer has not received a service in 3 months. That same month the customer was due for service , a cancelation request was submitted. The customer did not take advantage of the unlimited warranty visits that come with the subscription in order to assist with the pest issue. The agreement remains valid as it was signed by your spouse, who is an authorized party to the agreement

• Initial Complaint

  12/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ***** persistently and under false pretenses convinced me to sign up for a one time fee of $50. I told him I did not have the money to get anything monthly. He did not mention that I would be entering a yearly contract. In order to get me to agree to sign on his ipad he sent me a Venmo of $50 as a reimbursement for the $100 that was charged to my credit card. I didn't really question it at the time because I thought he was giving me a deal. When they asked me to sign up through the app, the app asked me 'do you agree to 1 year services'. On the app I said 'What? No' because ***** had failed to mention that it would be a yearly service. I work in education, I don't have disposable income like that. I tried to reach their customer service number to cancel went straight to voicemail. One of their 'tech's' came while no one was home and 'serviced' the outside- even though I had rejected the services through their app video confirmation. Today they are still harassing me over $480. I have Venmo proof and Ring proof of said encounter. Moxie if you are seeing this delete my balance and don't you even think about putting this debt to collections or you will get a law suit.

  

  Business response

  12/10/2024

  A credit waving the Early cancelation fee was applied. I encourage you to view this as an opportunity to reflect on the importance of carefully reviewing documents before signing. Ensuring thorough understanding can help prevent similar issues in the future.

  On the responce you are able to see balance is at Zero. 

• Initial Complaint

  12/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was misled by an Amoxi Pest Control salesperson, who promised a one-time service but convinced me to sign a yearly contract, claiming the rest would be canceled. Since then, Amoxi Pest Control has ignored my complaints and failed to respond to my emails. However, they continue to send statements and are attempting to charge me an early cancellation fee, which was never disclosed to me in advance.

  

  Business response

  12/12/2024

  Thank your for your feedback. Customer's do have an option to not go into the year agreement, by taking advantage of our 3 day buyer's right. Meaning customer can end the ******************** with in 3 days if initial service and not get charged for an early cancelation fee. If the customer decides to end the agreement before the year and after the 3 days then the early cancelation fee would apply. It looks like the agreement was sent ************************** , when the agreement was signed for your records.  I kindly encourage you to take a moment to thoroughly review any documents before signing to ensure you fully understand their content and implications.

  Customer response

  12/15/2024

  I understand the business's perspective, but they should also show some courtesy and try to understand things from the customer's point of view. It's not just about the document; a salesperson was also involved in this transaction. Nowhere in the process was it mentioned that this was a yearly contract, nor was the high early termination fee explained, including how it was calculated. What makes it even more frustrating is that no one from the business has attempted to resolve the issue or responded to the multiple emails I sent. I would have appreciated an explanation as to why the salesperson failed to clarify that this was a yearly contract, or to specify the early termination fee, especially when they had told me it was a special, one-time
  

  

  Business response

  12/16/2024

  When signing the agreement you were able to see the schedule of the services along the center of the page, along with the amount due. Right above the signature. It is important to note that reviewing and understanding all terms and conditions is a responsibility shared by all parties involved. We trust that this step was completed prior to proceeding. The copy was sent for your keep 7/11/2024.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩