Reviews

I made a oline purchase and got to store to pick it up and they would not give it to me. Per the online customer pickup all I needed was my receipt of purchase, card used ,and drivers license. We'll I gave them all of that and ended up with a trespassing charge because I asked questions about why I couldn't receive my purchase per the Academy policy. Never again will I patronize this business. I got the cops called on me because I followed the policy??? **** shame

I tried to a Marlin 1894 lever action rifle in the McDonough, GA store that was in the rack. They said because I was from Maryland I wasn't allowed to make the purchase. This is not a Georgia law. This is Academy Sports denying the rights of an American citizen. I will never set foot in Academy again and all my friends and relatives will here about this liberal shameless display.

Ive placed two separate orders for a compound bow, the first order was canceled... they wouldnt honor the same price i paid for black friday.... the 2nd time I tried to order, I called the customer service like to verify item was in stock. I was told it was that it would ship, I placed another order, and it canceled yet again this morning. The best they can do is offer a 15% coupon for inconvenience, which is a complete joke. I've got two different payments hung up in a system that will take at a minimum 10 to 21 days to process. I have to wait 21 days with no product, and hope I get a refund. This is a nightmare. Will absolutely never do business with again.

Hubby trying to purchase a firearm. We ran into issue the initial visit. It was the day after his birthday, he forgot to renew his license. The second time I didn't have my academy credit card & since I was not the one purchasing the firearm in my name my husband needed to be an authorized user. He actually is authorized but for some reason when they entered his info it did not show up. We were told to call/check he is so we could proceed. I called/confirmed he is, it's also on the online account but I also reordered another card. Hubby renewed his license. Received a paper temp. We confirmed that all we needed was his valid license and that he was authorized then we can make the purchase w/o the card (cause leave it to my hubby that he didn't want to wait for the physical card to come in the mail). Tonight, Black Friday. Long lines. We wait patiently. He gets approved on the firearms application. We proceed. The nice guy that helped us then directed us to his manager for his approval/check us out. At the time the manager was nice. He answered all my hubby's inquiries on bullets/lock boxes, etc. Checkout time. We tell him we don't have the card. No worries he will look it up via the license. Can't find the account showing proof he is authorized. Confused/frustrated I questioned what we can do to figure this out. He suddenly changed tune. Mind you, as store cams can show, we did not change our tune even through our frustration. I guess because he didn't make money off of us we suddenly didn't matter to him. His tone and facial expression became annoyed. He lost his patience and brushed off my questioning. Told me, "Yea come back when you figure it out" then literally moved on to another customer as I was talking. Like we no longer existed. I've never experienced this before. I felt stupid. I felt embarrassed. Even the customer after us didn't know how to proceed. To think this is a manager. I don't care if he felt we wasted his time we should have been given respect.

By far the worst customer experience I've had in my life. Days of running around because every single person there told me something different. Will never shop there again.

I usually don’t do things like this but I had the worst experience. A short white guy named nick followed me and my family around the store as I was shopping. I am a black man. Never once asked me if I needed help with anything, just continued to watch me shop as if I was going to steal something. It made not only me uncomfortable, but my family. The constant being profiled is unacceptable. I work hard for my money just like any other race. There’s no way that I should be followed around a store like we’re in the civil rights era. I understand the rise in theft, but all of that time you spent watching me, you could’ve caught a real perpetrator. If my children wasn’t with me I would’ve put everything back. I don’t understand why people act like this. At least you could’ve had some finesse with it. You could’ve act like we were having a conversation but no, you continued to follow me around the store. Even told someone to check the cameras. I don’t raise my kids to steal and I for d*** sure hate a thief. What I’ve learned about people who act this way with people, is that they’re hiding something themselves. Please do something about the racial profiling. I really hope someone from management or someone important sees this comment/review.

I have a credit card thru Academy Sports and Outdoors. I made a purchase on the card after they offered a discount if I applied and were approved. The first billing I paid off about half the balance. The 2nd month the statement balance was $40.52 total. I paid off the full balance owed as shown on the statement. The next month I received a bill for $3. I called to get an explanation and was told it was interest because I did not pay off the full amount in 30 days. I pointed out that charge did NOT show up on the statement balance and they said it was listed in another area on another page of the statement. I pointed out if I owed $ it should show on the total balance as I obviously wanted to pay off the full amount and they should not be hiding charges. The rep stated simply that I owed it and it would not show in the statement balance and I asked how a person would know they owed this charge and they offered no explanation. I feel this is an unprofessional and predatory way to do business which could lead to people paying off the statement balance on their account and getting an unexpected charge later on

Was accused of stealing by this business and was not at all a lady/emploee walked up to me said to me I seen you put that in your purse and hich was my notebook I dumbed my purse out rite there on cam quarters went everywhere everyone was starring I was so embarrassed that this lady accused me of false doing and the manager said something would be done but really was there anything done about it I lost my job I was their getting stuff for work for the-next day it’s just has caused so much trial and air in my life

Waited out there for 30+ minutes for curbside pick up past the 10 minute mark set by Academy and nobody came to check up on me after an employee delivered other items to cars doing curbsidethat showed up after me.Unacceptable customer service. and I still haven’t received my item yet I just left unbelievable

I never write negative reviews, but here we are. Doing business with this store was an incredibly expensive nightmare. I purchased a gun safe from this location online. I live two hours away in Charlotte, NC. I knew the stock was limited so before making the costly trip to take delivery I called the store to verify and double verify that the safe was on premises and available. Twice. I even requested the employee place eyes on it in person, just to be sure. It was confirmed that everything was in order and safe would be ready by time I arrived. Sure enough, over an hour and a half into my trip I received an email from Academy stating that the product was not available. Between truck expenses and fuel this mistake by Academy cost me around $250, and that’s not taking into consideration the four hours of my time, wasted. The best solution the manager, Brian, was able to offer me was “well I could sell it to you and you could fix it yourself”. The safe was apparently on premises but entirely unusable. All in all it was a time consuming, expensive, and miserable experience all at the fault of Academy and their employees, with all the consequences falling on me. Avoid this location at all costs.