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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There is a leak in my roof which caused damage to my walls in my home. The company installed the roof in 2020 and is under warranty. Quick roofing accepted responsibility and informed me that the would conduct all repairs. Since the I have not been able to get them to respond to my emails wanting to know when this will be conducted and what it will detail. In the mean time I had a separate company inspect the roof and they pointed out the the roof was improperly installed. I have provided all documentation to the company, and can provide this to you also
Business response
06/24/2024
We have inspected the property at ***************************************************************** The roof is not leaking. The leak is coming from the siding. When Quick Roofing installed the roof on 03/11/20 the siding was wood as seen in the attached photo. After we roofed the house the homeowner had vinyl siding installed. The installer did not remove the original siding, they did an overlay which compromised the valley. At that time the vinyl siding installer added foam installation and the they had to make a metal corner piece for the foam and the siding installer cut the flashing pan to install the metal corner. This in turned caused the leak. Quick Roofing is not responsible for the damage caused by the siding installer. We have already come out and repaired the flashing that was cut by the siding installer. Quick Roofing is not responsible for the interior damaged that was caused as we did not install the siding that caused the leak. The siding installer cut to pan to install the siding.
Thank you,
*************** Quick
Customer response
06/24/2024
Complaint: 21827888
I am rejecting this response because:The siding installed is specifically made to go over existing siding.
I had a third part inspect my roof and in their report (which I provided in my original complaint) indicated areas where I had improperly installed shingles which has caused damage to the roof and decking above the valley where the leak they are referring to was located. At the time they inspected my roof Quick Rook acknowledged this area and stated that they would repair it which they did not do. However they refused to give me any details regarding what this would detail.
As for the area referenced by the company as being where the leak originated their contractor did not have the supplies to repair it and it was repaired by the siding installer who provided the material. At the time Quick Roof accepted responsibility for the damage to my home walls. However apparently they are no longer willing to do this.
Are they going to repair the decking and shingles that were pointed out in the inspection report I provided.
Regards,
*************************Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business is quick to take money, but slow to make warranty repairs. The office staff (****** and *******) will give you the run around, continuously reschedule appointments because they don't show up or more likely over book. Then eventually tell you that you're priority status, give you an ALL DAY window of arrival, and then not show up AGAIN. Do yourself a favor and find a better business to do your roof. Now I need them to come and make the warranty repairs as it's been WEEKS trying to get them to keep an appointment that was scheduled.Business response
11/13/2023
Please provide me with a service address so that I can locate the job.Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was given a written signed proposal for a roof on 2/14/2023. Quick roofing did not start for another 2 months, at which point they got 75 percent done. It is now 4 months later and still not finished . I have called repeatedly , left messages, reached out to *********** which he hasnt responded either. I looked up their *************** office the other day and it says permanently closed, all phone calls get redirected to the offices in ***** . It is the middle of hurricane season and I still have an unfinished roof with mo answers.Business response
09/01/2023
We have been waiting on production of metal from the manufacturer. The shed roof is left to be done and the material should arrive for that with in the week.
Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our siding was not done properly. We are now dealing with a leak issue due to not properly wrapping the house when residing. They took our money for siding and didn't complete all that was paid for by insurance. We need j channels replaced per what was paid for by insurance. We have need the leak issue dealt with and dry wall fixed from the leak. They insulted me and my husband. *********************** is offensive.Customer response
12/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.*************************, Operations Manager and *********************, CEO of the ********** branch were able to satisfy my issue. They were both great to work with. My complains have been resolved and Quick Roofing has upheld their word that they will take care of us as a customer. I am confident they will make it right and do a great job. Please disregard my initial complaint.
Regards,
***********************Initial Complaint
11/28/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
***** signed our name to the invoice for tarp. ******** used signed form authorizing tarp to give quote for roof. Did not want to give quote stating well charge what insurance paysBusiness response
12/12/2022
We are currently researching this and will be back to the BBB when we gather our information.Customer response
12/18/2022
Complaint: 18462846
I am rejecting this response because: I am awaiting their info gathering
Regards,
***********************Business response
12/20/2022
reply was originally sent on 12/13/22 at 924 am to **************************************.
There seems to be a simple misunderstanding of the work agreement.The agreement also includes "all work performed prior" to main construction starts. The only reason the tarping would need to be paid apart from the insurance proceeds would be if you decided to cancel the agreement outside of the three-day cancelation policy and/or after work has already been performed. We would gladly have one of our managers meet with you to discuss the details of the agreement and find a resolution. Our team is committed to the highest level of service to our valued customers.
*********************
Quick RoofingCustomer response
12/21/2022
Complaint: 18462846
I am rejecting this response because: I have written proof of fraudulent signature. The rep has been emailed that he can contact the insurance for the tarp invoice. We will not be using this company for any further services.
Regards,
***********************Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I discovered a leak in my roof. My roof had been replaced by Quick Roofing. It had not even been two years since they replaced it. The warranty was still in effect. I contacted Quick Roofing on 3 separate occasions by phone, and sent an email regarding the leak. The leak had caused severe water damage in a bedroom below it, and the ceiling was about to cave in. I stressed the urgency of the situation, each time, when I spoke with a representative. I was told someone would get back with me as soon as possible. They never once reached back out. I had to hire a new roofing company. When the new company came out, they discovered the leak was due to installation errorwhich would have been covered under their warranty because it was within the 2 year period. Their work caused the leak, and they had zero interest or intentions of making it right, which caused me to have to pay out of pocket for a new company to fix their mistake. I would never recommend this company. If they have done this to me, how many other people are they taking advantage of. It isnt right.Business response
09/08/2022
We are trying to reach this customer to discuss. We have left three messages with no return calls. We will have to go by the house to try to talk to the homeowner.
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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