Complaints

• Initial Complaint

  10/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In September 2024 electrician came to my home due to outlet in office bedroom was not working. Tech came in and stated that the house is old and that my adapter surge outlet was not working and that the main outlet was lose wire causing to not function correctly. Tech stated that since house is old that the original wiring was a little short and that he tightened it up as much as he can. I then get a letter from our rental provider charged us ***** due to tech informed them that it was the tenant fault due to putting the multi plug surcharge in the outlet which been there for over 10 years plus the tech had taken the adapter with him which was not belong to them. I disputed and request for the tech phone number so I can speak with Mgr and rental agent informed me that they said it was our fault and that we just need to pay for it. I tried to call the business and all I got was ok and no response.

  

  Business response

  10/04/2024

  Our company received a service request by this tenants property manager. The call was for loss of power to an outlet. The Tech did troubleshooting for 40 minutes  while on site to find the reason for the outlet to be malfunctioning. The tech found the oulet that was said to not be working had a multi outlet adapter plugged into it and it was visibly singed. The tech removed the adapter, tested the outlet which was operational and made sure the connections were secure. The tech could not find any reason for the adapter to fail other then the adapter being faulty. It is our job to locate the source of the problem and to fix the issue. We have no knowledge of the agreement that was signed between the tenant and the property manager as far as who is responsible for service call fees. Furthermore,it is not our job to discuss the fee's the tenant receives from the rental company with the tenant or the property manager. This is an agreement between the other two parties and does not involve our company. 

  Customer response

  10/07/2024

  Complaint: 22377081
  
  I am rejecting this response because:
     I was told from my rental company that your technician had informed them that it was our fault and that it should be our which tenants responsible for the cause. We are not tech so we have no idea to why outlet is not having power and when I asked your tech what cause it he stated that it was loose and that the wire is short and had to tighten it the best he can. Yes I know it’s between us and our realtor but when I dispute the charge it was said that your company had the final call and reached out to you to once again informed the realtor that it was tenants fault.
  Regards,
  
  Kamehameha Flores

• Initial Complaint

  09/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On July 24 2023, I was living in ******** about to move to *****. The Ac unit at my home that I recently purchased stopped working after a few days. After googling a HVAC company and based off reviews, I called **** **************************** conditioning. The tech was late to the appointment time, was brash and unpleasant to deal with (According to my tenant) was here for 9 minutes (and a few seconds) and after spraying my outdoor unit with my garden hose, comes inside takes a temp reading and says the unit is working fine. Then I get a Invoice for $95 the next day.The AC unit didn't work the next day and I called another company to check it out. I was told, the indoor unit was 10 years newer than the outdoor unit and it operates on a different type of refrigerant. The units are now cross contaminated, and non functioning (edit: **** did not cross contaminate the system, this was the exhausting unit in the house tht I purchased). Also, the system is 1 ton too small for the size of the home (it was a 3 ton unit for ****+ square feet).I paid the other company to put in a brand new unit of appropriate size for the home and have had ZERO issues.After a bit of research and asking friends in the industry, The other company was 100% correct. So I called **** electric and told them I will not pay their "service" fee for something they clearly did not do. The gentleman on the phone said I understand and sorry we missed that.Then A month later (today) they call me again to get the invoice paid.So I tell the woman (being brash and unpleasant like their tech), that I talked to some one and refuse to pay. She promptly said I'm lying and she is the ONLY person to pick up the phone.Apparently she did not like that very much and interrupted me told me to have a nice day and promptly hung up on me. That's really what sparked this review. I do understand people can miss things but this was absurd.No document to upload explaining their findings.

  

  Business response

  09/05/2023

  We trusted this man to pay us even though he was out of state. ************** arrived on 7/24 and Performed a system check on the *** When technician arrived the air coming out of the vents read at 75 degrees. The tech found that the outside condenser coil was full of dirt and dust. Dirt and dust stops air from making contact with the coil. Tech washed the condenser coil. Readings were at 66 degrees coming out of the vents and readings were normal at the end of service. There was nothing wrong with is unit other then a dirty condenser coil. ************** was on site for 54 minutes and we have GPS records as proof. We did not cross contaminate his AC system. If this AC had two different refrigerant's it would not operate. In our trade we see most older units simply cannot keep up when its 106 degrees outside. We are not in the business of upselling systems. The customer never reached out to let us know he was dissatisfied with the services he received.  Deane electric and AC prides itself in resolving all issues no matter what the issue is.

  Customer response

  09/06/2023

  Complaint: 20544951
  
  I am rejecting this response because:

  The business has threatened to call my chain of command was beyond rude and clearly has no clue what they are doing...

  The unit was shot and needed to be replaced yet they did not mention it... 

  I honestly do not know how they operate as a business after witnessing this experience.

   

  Bottom line up front no military member should use this company and I am currently working on getting it blacklisted due to their actions...
  
  Regards,
  
  *****************************

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Original date of transaction dates back to June 2016.Current dates of dispute, 12/15/22 onwards Owner of company wanted to correct an issue that he took fault for I what his company failed to do correctly. Unit was never registered with his company back in 2016 therefore I had no warranty to a unit with continued issues.Finally, ** wanted to make things right. He would install a USED unit that he insisted was new. Unit was in another home for several months. **** installed the unit although never hooked it up to work. **** kept ignoring the situation and proceeded to call me a liar numerous times when his employees never showed up to my home to fix the unit. I paid another company to find/correct the issue of what ** did not do in the first place, correct the issue to have heat verses being lied to over and over. Verbal agreement w/JD was to pay for labor cost ($500) of what he insisted was a new unit, which is used and is registered under someone else. His wife (****) called the next day to get the ticket of the unit to file a warranty claim.I refused to pay **** earlier than agreed and for the system not working to where I had to pay another company to correct what he did not do.Long story short, I have asked for the warranty information on the unit and **** or his company have yet to send this. I have given the chance with deadlines to send me this document in order to have a company continue to work on the unit. I informed via email that JD subtract what it cost me to have this unit fixed to where it would work.JD took advantage of me several times and this is the last straw.I want the correct warranty in my hand and he can subtract the cost of the other HVAC charge to repair the unit in working order.I have given JD many chances since ************************************************************************************************************************************ 2016 including the air handler (used/not new) in December 15 at a non workable state.

  

  Business response

  01/04/2023

     The person making this complaint received a free Air Handler with a agreement to pay $500 labor. It was intended to be my yearly charitable gift. Th e air handler was originally installed at another residence, but was the sized impropery by a former employee. This 4 ton electric air handler by ***************** was used for less than 4 weeks as I had to install a smaller one for that homeowner. So,I offered this air handler to her free of charge.  The system I installed for her 5 or 6 years ago developed a refrigerant leak. ******************* failed to register the equipment during the registration period.  Her evaporator coild developed a refrigerant leak.  She originaly trashed me on ******** in 2017 without even calling me to allow me to do warranty repair. Time went by and this year when we talked she told me that it was not fixed yet.  I researched trying to find sa replacement coil, but without the registration, I was forced to find a better solution, so when I took out this one month old air handler by AMerican Standard, I offered to install it in her home for the cost of labor only. She agreed, but after the install, I discovered a refrigerant leak at the common access port. The valve stem was leaking but was installed to tightly at the factory, So I sent my crew back the following day. They could not do the work because it was pouring down rain.  I return the same evening to visit her and explain the rain situation and she accused me of lying because her camaras did not spot my workers. She started yelling at me, so I broke off contact with her as I was very upset that someone could yell at a person who is trying to help. So, the next day she emails my wife **** and in the email, she said I made somew sexually inappropriate comments as well as rascist comments. I decided that she could just just keep the equipment and not charge for the labor. I walked away from a job that was almost 100% complete.   Aside from her email trashing me to my wife, I do not want anything to do with such an ungreatful person. We did, however register the air handler in spite of her.

   

  **** Deane

  Customer response

  01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩