Reviews
3 Customer Reviews
Review from James H
1 star11/15/2023
It is clear by the overall customer review rating that I am not the only consumer that has a bone to pick with Bates Nissan in ******* , *****. I had my car towed to this dealership to address a concern with my air bag system whereby the air bag warning light would not go off on or about October 31, 2023. My vehicle was being attended to by **** ( last name unknown ) the service manager at the dealership. I was notified that a new battery was needed to which I authorized. Prior to the tow I had already had an occupant detection sensor replaced under the passenger side seat that did not resolve the warning light issue. **** said that I needed the occupant module/brain for the airbag system and the problem may still exist. I expressed my feelings about not wanting to pay for parts that would not fix the problem. Just keep the existing part installed as restock the part that you now want to charge me for. Upon installing the module it was determined that the air bag warning light in fact was still on and that told me the module was not needed. **** refused to restock the part that I did not need and including the battery I was charged $1,247.69 and was notified that I would need an additional $6,689.35 to fix the problem to which I declined. This problem existed when I purchased this vehicle from *************************** Nissan in ******, **. I paid the amount due on November 1, 2023 when I picked up my vehicle and subsequently posted a factual yet negative customer review against *************************** for their failure to assist me in a manner that would be deemed acceptable. The following day I received a call from the dealership and they took custody of my vehicle on November 3, 2023 "to make things right" in the words of Sr. ******** To date I am still waiting to hear from the dealership concerning the status of repair work and resolution. As a resolution I feel that Bates Nissan should not have charged me for parts not needed and I demand a refund for everything except battery.
Bates Nissan Inc Response
11/20/2023
Thank you for taking the time to share your experience with us. We deeply apologize for any inconvenience caused during your recent visit to our dealership. Based on your feedback, it's evident that there are issues with the way some services were handled and we are actively striving to address these concerns through ongoing improvements.
Regarding your specific case, we followed Nissan's strict protocol based on the coding provided by your vehicle. That protocol instructed us to replace the battery and the occupant module. The expenses associated with such procedures are justified due to the critical role played by the airbag systems in protecting you and your passengers from injury during accidents. Therefore, it's crucial to prioritize safety considerations when making decisions about how best to tackle such challenges. By following Nissan guidelines, we aim to provide our clients with reliable and effective solutions that balance affordability and efficiency without compromising safety standards. Ultimately, we believe that our transparent communication policy and unwavering dedication to delivering truly expectational customer services make up for any potential financial burdens arising from our repair recommendations.
As a gesture of goodwill, we would like to offer you a complimentary oil change and tire rotation. You may bring your vehicle back anytime within the next two months, free of charge, to take advantage of this offer. Again, we sincerely regret any dissatisfaction experienced, and we thank you for choosing our dealership in the past.
Best regards,
***********************
Owners Loyalty ManagerReview from Jerome C
1 star10/31/2023
Visited Bates Nissan website to see vehicles and used their trade-in estimator, which goes by ******************. Trade-in was $6-7,000 in fair condition. Car is in good condition, only ****** for a 2014, but being upfront, it needed it's Transmission Control Module replaced, a $557 wholesale, $815 retail part, plus labor. Local dealership quoted me $1800 parts and labor. Made an offer to the dealership for a vehicle, asking $5400 in trade. Without seeing the vehicle, running diagnostic, etc. They said they'd give me $750. I do owe them thanks, though. Their foolishness saved me a $25,000 new car, and, made me visit the dealership again. In talking with the mechanic, having recently replaced the battery, spark plugs, and ignition coil, in reconnecting the battery, the *** glitched. A reset of the ***, by disconnecting the battery for 24 hours, solved all issues. Not only did I save $1800, but I save $25,000 and will dissuade everyone I know from ever doing business with Bates. Go down the road to ******/Temple, where there is a long standing ************* dealer. Their people shoot you straight.Bates Nissan Inc Response
11/02/2023
Dear **********************,
First and foremost, we wish to convey our heartfelt apologies for any frustration you experienced during your interactions with us here at Bates Nissan. Nevertheless, it's gratifying to learn that you demonstrated resourcefulness in resolving the vehicle's issues at a more affordable cost than your initially anticipated.
The trade-in value that we offered to you for your 2014 Chevrolet Cruze was based on a number of facts. For starters, it was determined remotely, as the vehicle was never brought into the dealership and our Appraisal Manager was unable to complete a full inspection of your vehicle. We considered the reported vehicle issues shared by you, as well as the prior use of the vehicle as a rental car in this assessment. It's crucial to acknowledge that the ongoing ******************* (UAW) strike against *************** which operates brands such as Chevrolet, has disrupted the production of essential parts necessary for maximizing the trade-in value.
Regrettably, during the appraisal, no anticipated schedule was available for the strike's resolution or the availability of essential parts needed to optimize your vehicle's trade-in value. If there are any alterations in these circumstances and you can bring the vehicle in for a comprehensive appraisal, we would be more than willing to reevaluate your trade-in value. In the meanwhile, we completely understand your decision to explore other options in the Central ***** area, and we genuinely hope you find the experience you are seeking. Should you ever consider revisiting Bates Nissan in the future, please know that we are eager to demonstrate our commitment to your satisfaction.
Thank you once again for sharing your review, and we wish you the very best in all your future automotive endeavors.
Sincerely,***********************
Owners Loyalty ManagerReview from Pamela G
2 stars05/16/2022
This was my first visit to Bates Nissan in *******, **. My experience was not good. I visited the location to get an additional key with fob on Friday, 13 May 2022. I was told by *************************, service rep, it would be better to make an appointment. Due to the long wait with no appt and only one technician available on weekends. I rescheduled for Monday @ 10:00am and added an oil change since I had an appointment but would have take off work. I arrived early today. Dropped my car off for my appointment and ran a couple of other errands since I was off. I returned at noon and my car was not completed. Before leaving I over heard other personnel were getting oil changes but no appointments. When I returned they were gone but my car was not finished. I had to wait an additional 30mins before my car was ready but not for the main reason i brought it in. I received no key with fob it has to be ordered. I was quite upset and disappointed. I could have been told this on Friday when I was off if someone would have checked for the fob available first. Now I will have to take time off again when it comes in.Bates Nissan Inc Response
11/02/2023
Dear Mrs./********************,
We genuinely regret the less-than-optimal experience you encountered during your recent visit with us here at Bates Nissan. Your feedback is of utmost importance to us, and we sincerely appreciate you taking the time to express your concerns. It's apparent that there were notable shortcomings in communication and service during your visit, which falls short of the service standards we strive to achieve.
Your valuable feedback serves as a catalyst for us to explore fresh approaches in elevating our customer service and reinforcing our communication with our cherished clientele. We respectfully request the chance to assist you once more and we are thankful for the opportunity to enhance our services based on your feedback.Sincerely,
***********************
Owners Loyalty Manager
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