Business Profile
Convenience Store
Buc-ees, Ltd.Headquarters
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Reviews
46 Customer Reviews
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Review from david t
1 star12/07/2024
Katy Buc-cees: Placed food out for sale but then wouldn't sell the food. Specifically, a bakery item that I could order, and it could be made for me, but I couldn't buy the several that were out for sale. Why you ask? Well...it seems consumers aren't allowed to purchase jalapeno sausage kolaches at 3:58. You have to wait until 4, unless you want to order one.Review from Pamela T
1 star11/22/2024
Placed an order for a Buc-ee’d gift card for a family member on 11/6/2024 but never got it. I called Customer Service and the first person I spoke too couldn’t find my order, had to speak to a Manager who did refund me but refused to send me another card and said he couldn’t guarantee I would get another card. You try to call the corporate office and they say they are not available to talk to anyone and you will have to email them, bucee’s apparently does not care about their customer service if they are not willing to talk to them! Do not order gift cards from them,Review from Cindy H
2 stars11/18/2024
I bought a couple of T-shirts on 11/11/24 in Leeds, Al and was charged twice for one of them. I live over an hour away and can't just ride back down to the store. There's not a number to reach anyone, it just directs you to contact them through their website. I've contacted them 3 times and have yet to hear from anyone!!! I love going to Bucees, but this is ridiculous, and the love is fading quickly!!Review from Rebecca I
3 stars11/08/2024
As a loyal Buc-ee's fan, I've made countless stops here, going out of my way to fill up and stock up on essentials for every road trip... going out of my way to support buc-ee's even if they're not near me on every day gas fill ups. This year, I was thrilled to upgrade to an EV (******** *****), excited to continue supporting Buc-ee's with each charge! But I was genuinely disappointed to discover that the charging stations only cater to ***** vehicles, leaving other EV owners like myself without an option. Buc-ee's has always been a leader in convenience and community, and now there's an opportunity to lead in sustainability too. By expanding charging options to include all EV brands, Buc-ee's could welcome a broader base of eco-conscious travelers, making a substantial impact on the environment while attracting more loyal customers. I look forward to the day when I can pull into Buc-ee's, knowing they've committed to supporting all EV drivers. Until then, my visits will be less frequent, but I'm hopeful they'll join us on the journey toward a greener future - sooner rather than later!Review from Jane P
1 star11/08/2024
The manager named Trent at the Daytona store was very rude and called the police on me and my daughters. I did not realize that my 10lb dog that was in a carrier bag could not be in the store. When the manager told us that the dog was not allowed in the store, we started to walk towards the door. I asked the manager if I could check out before leaving. Initially, he told me yes. Then, he got upset that my dog's carrier bag was in the cart. He told me that he was calling the police and proceeded to dial 911. I felt humiliated and upset when we were complying. I am a US Navy veteran and I suffer from PTSD. My dog is an emotional support animal. I understand that my animal needs to be a service dog now after reading the rules online for him to be in the store. However, I do not feel that the manager's action was necessary and his actions towards us was extreme. I did not do anything to him but I recommend that this manager gets training in customer relations and customer service. He went from 0 to 1000. He should not be the store manager. Perhaps, him working in the back of the store would be more fitting until he has completed his training. I will not patronize this establishment anymore. I have never had someone call the police on me. This is unacceptable!!!Review from Jeff P
1 star10/12/2024
Buc-ees Has the Very Worst Customer Service I have ever seen in my Lifetime. Worst than ****** if you can believe that. A friend left their wallet on the cashier's counter She noticed as she was boarding a flight back home 1800 Miles away. So, we drove to the Bucees 75 miles away only to be told that we had to go thru their website to get it back it has been 2 weeks we have sent 10 requests to the website and have had zero response.Review from Sherra A
1 star09/11/2024
My husband and I were traveling from Indiana going to Tennessee and we stopped at the Buc-ee's in Smith Grove , Ky and this was our first time visiting we were very excited to visit we spent $123.98 there but our excitement soon changed when we arrived at our hotel an hour and half away from the Buc-ee's to find that not all of our items got put in the bag, And the girl that checked us out did not give us a receipt or even offer us one. And when I tried to contact the store to inquiry about my missing item that I definitely paid for I was answered by a recording saying to visit their website to leave a comment. Why does Buc-ee's not have a customer service for a big company like themselves? This is not a very good first impression for Buc-ee's. You took my money but have done nothing to correct the problem. I just want an answer on getting what I paid for or my money back on it. That's it!!Review from Wanda G
5 stars06/29/2024
I can't wait for BUC-ees to come to Oklahoma. Always stop on every trip no matter where we are Clean Restrooms. I Love everything about the Store ????Review from Leonard G
1 star06/24/2024
Terrible Customer Service. Very disappointing. We purchased brisket that was not edible. It was full of chunks of gross, white/ yellow fat. We spoke with a manager who stated they add fat back into the meat for flavor. He acknowledged that someone could have added too much. He was not authorized to offer a refund and suggested we contact corporate. We have tried to contact them for over a month, and have been unsuccessful. The website contact does not work and the phone number directs you to the website. I am so disappointed. No contact, no response means that they truly do not care about customer satisfaction. Unacceptable. No more Buc-ee's for us...Review from Jennifer R
1 star05/18/2024
Ever hear of “just give them the pickle” for customer service!? Well not here. Talked to two managers who wouldn’t help or budge on what I was asking about. So upsetting and disappointed after 2 busloads of our group spent money on food and gifts in there. Greed over service I guess. We are talking about a $4 issue that they could have taken care of but instead chose to not care.
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