Hotel Reservation
HotelsOne.com & Eurobookings.comHeadquarters
Find BBB Accredited Businesses in Hotel Reservation.
Reviews
29 Customer Reviews
Review from Jeffrey H
1 star12/10/2024
Accidently booked a room for two nights through them, I thought I was on the hotels site. They charged my card immediately. I went to cancel the reservation two weeks prior to check-in, they charged me $400 cancelation fee. While on the phone they said they noticed a Red Flag on an unrelated upcoming trip I booked through Expedia. They said I didn't have seat assignments even though I have a Delta confirmation showing them. They offered to get it corrected for me but it would cost $1700. I said I wanted to do more research before agreeing and hung up. While talking to Expedia we determined there were no red flags. While on the phone with Expedia Hotelsone / Eurobookings cancelled my flights for that trip. I had to rebook my flights at a current price which was an additional $740. I don't understand how a legitimate company can get away with this.Review from Joanne B
1 star11/01/2024
Hotelsone instantly debited $776 from my checking account for a hotel booking at ***********, ******* in September several days before leaving for *******. I made the reservation thinking that I was booking online through Ocean Sands. When I checked my bank account, I realized that it was not Ocean Sands that took the money, but HotelsOne. Just a few minutes later, I called HotelsOne to explain that I meant to book through ***********, not HotelsOne. I requested that they cancel the reservation and HotelsOne said that they could cancel the reservation, but would not refund me my money because I had signed the No-Refund Agreement, which, once again, I thought was through ***********. I then called ***** and ask them to reverse the debit. ***** explained that they would reverse the debit and do a 30-day investigation. ***** sent me notification that the transaction was a legitimate one and that they would debit my account for $776 on 11/4/24. I cannot stop the debit and no other bank will open a checking account for me because of the potential $800 charge-off. So, the bottom line is that if I cannot get this reversed, I will be paying $800 to HotelsOne for no consideration. Typically, hotels give you 24 hours to cancel a reservation, but I was not given that opportunity.Review from Brigitte D
1 star09/03/2024
This business is a scam. I spoke with a representative that assured me I could cancel at anytime at the cost of $42.76. I needed to cancel and was told my reservation was nonrefundable. I attempted to speak to the company 4 times and repeatedly was told that my request was being reviewed by management. The charge was actually $200 more for a 2-night stay when calling the motel independently. I obviously made a mistake, however felt confident that I could cancel at any time as I was told by the salesman. I am disputing the charges with my credit card company since HotelsOne are unable to assure me that I can get my money back.Review from Lynne S
1 star05/29/2024
This company will over charge you for a hotel and turn a fully refundable reservation into a non-refundable reservation. By the time you realize all of this, they have your money and will not give it back.Review from Mark N
1 star02/12/2024
When I booked, the web site made it seem like I was booking directly with the hotel. They charged me $838.44 but the hotel was only paid $605.74. It looks like they took my reservation and then made the actual reservation via Expedia and pocketed the difference. I never would have known if the hotel staff hadn't said my reservation was actually made through Expedia and I asked for a receipt which showed they were paid far less than I had paid.Never book through this site.Review from Roscoe B
1 star10/26/2023
This is absolutely the worst booking service to deal with. I booked a room through them not knowing what to expect. I needed to change my dates due to a schedule conflict beyond my control, two weeks prior to my reservation. I needed to drop a day from my itinerary. I was told by the agent that there was no availability to cancel a day. ********* said it was the hotels doing and the hotel said it was HotelOne. The bottom line I will be charged for an extra day all the time my reservation says free cancellations.Review from Jean S
5 stars10/16/2022
Quick & easy to make a reservation which is rare these days.Review from Franz W
4 stars10/11/2022
It worked ! my reservation was in their system , checked in, no problemsReview from Rosemary O
3 stars10/10/2022
It was quick and easy to book, almost too quick as I wasn't entirely aware that it was a on refundable booking.Review from Linda P
5 stars10/09/2022
Fast and easy! Thanks so much!! I look forward to staying with you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.