Reviews

Great customer service in ***********. I lost my purse in Penneys while Christmas shopping. Several employees took much of their time to help me look for it. The general manager used the cameras, to see where all Id been in the store. Three hours later I found it. I cant say enough good things about the people there that helped me find it I had laid it down on a table of sweaters. A man named **** and the general manager were especially helpful.

Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated 12-30-24, about the above captioned praise. Thank you for bringing this concern to the attention of JCPenney. We sincerely appreciate you taking the time to give your feedback on the great service at the store. We have forwarded this to the store manager so they can celebrate the customer service that was given.We thank you for the opportunity to respond.

I will never order from JCP again. This is a dinosaur business that is trying to do online selling . The representatives are mostly overseas and information they have is completely different from the information JCPenney *** has. I ordered furniture and I had a terrible experience. Fortunately, I had paid with ******. I still do not have the furniture and the status is unknown. ****** checked into the matter and I was covered. When you buy a product from JCPenney, do not expect treatments like you get from ****** or ******* online. JCPenney has a long, long, long way to go before they can do online business.

It was a pleasure helping you towards a resolution. If you have any questions or concerns, please contact us at ************. Thank you!

Ordered a bed in person on Nov. 9. Was told would recieve on 21st. I made arrangements for other bedrm furn to be delivered that dat so only to take one day off work. After 5 different calls and different sorrys why my bed wasnt even sent set it boils down to it took 11 days to send the order to ***** so they could then call me to schedule a delivery date. My child is without his bed . im having to lose pay for another day. WHY SIT ON IT FOR 11 DAYS? I PAID FOR IT IN FULL SO IT SHOULD HAVE GOINE OUT WITHiN 24 HR. Is coming the 26th . No more big purchase there. ill spend more to get honest delivery info and ttimely delivery. ** ***** claims flexible and fast delivery.....its a lie

We contacted and spoke to our valued customer today on 11/25/24 and assisted with reviewing and addressing this matter.

This is regarding an order placed October 9th on their website. On Oct 22nd I sent the email below to support at JCPenney dot com with no response as of today October 27th. Maybe that email is not valid. I am writing to express my extreme dissatisfaction with an order I placed October 9th. While part of the order was shipped out on October 10th, the most critical itema pair of earrings meant to be a birthday giftwas not shipped until ************. Upon logging in to the website it states the earrings were shipped 10/09 (photo attached). Despite over a week later 10/18 receiving an email confirmation stating that the item had finally been shipped, the tracking information has yet to update, and the package has not arrived as of today, October 22nd. When I check the tracking number the last update was Oct 17th and it says awaiting carrier pickup. This delay has caused significant inconvenience, as the earrings were intended for a time-sensitive occasion. I have been a loyal JCPenney customer, but this experience has left me deeply disappointed. The lack of timely shipping and poor communication around tracking have seriously impacted my trust in your services.I would appreciate an immediate update on the status of my order and any steps you will take to rectify this situation. Your prompt attention to this matter is crucial.

We apologize for your experience and would like to help resolve your concern. Please contact us at ************ or send us an email at customerhelp-***************************** for further assistance. We are more than happy to help.

I had ordered a expensive bed that came with a hard box bed to sit on.( this did not work with this type of bed!) They charged me to restock the bo bed but have not come to pick up the bed box! They have changed the date to do so 6 times!!! I ordered the bed on the 1st of September! They're dates that they made were September 18, September 26, October 2, October 8, October 14, and now October 17! This is punishment for anyone to go through! I am tired of waiting for them to pick this thing up! I have had too my problems with this company lately! My last order ended up across town at the ********, I live on the West side! Never shopping there again!

Please allow this correspondence to serve as ***** Penney *****************'s ("JCPenney") response to your letter date October 14, 2024 about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. Thank you for being a valued JCP customer!Should they have further concerns please contact us at ************ so we can assist in resolving this issue.

I am extremely disappointed in JCPenney's. I ordered a new recliner and sofa on September 7, 2024. It is now October 9, 2024 and I have not received the recliner or the sofa. Not only that JCPenney's doesn't know where my furniture is at. They've given me two different transport company with THREE different tracking numbers. AND neither of the transit companies have my furniture. When I call JCPenney, they have zero clue where my furniture is at. I even tried to FB message JCPenney, and they can't find my furniture either. On TOP of all the run around, I have already been CHARGED for the furniture I have NOT received. Terrible customer service/

Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated October 9th 2024 , about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We have contacted the customer and have come to a successful resolution on delivering the item to the customer on 10/25/2024.