Complaints

• Initial Complaint

  04/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  3 years ago I brought my 1972 Chevrolet Blazer to ****** ***** for a total restoration. We agreed on $30,000 for a price. In 3 years he barely got started on my vehicle, hardly communicated with me on when it would be finished, never purchased most of the parts he said he would purchase and now is stating I have only paid him $15,000. I have receipts for $19,000. I believe he has the rest of the receipts, which he will not share with me nor has ever sent me. He is currently charging me $13,284.42 for work that should be under $10,000 according to many mechanics I know. He has not returned any of my money and has also not returned 2 hoods and a set of doors. At one point he moved shops and didn't tell me where he moved. I had to ask on facebook if anyone knew where he went. I've noticed many complaints on facebook and yelp and I'm confused why he still has a A+ rating with the BBB. I have copies of all the receipts if you would like to see them. However since I may be taking him to court I would rather keep the receipts so that he has to compare his with mine if the case goes to court. I'd like to get this settled before going to court however.

  Business response

  06/28/2022

  Business Response /* (1000, 6, 2022/04/28) */ Contact Name and Title: **** ****** Office Manage Contact Phone: XXXXXXXXXX Contact Email: ************@yahoo.com Attached is the documents Mr. ******* signed on release of this vehicle. The website is down so that's why I'm emailing the response to you. Mr. ******* showed up making threats and acting aggressively which led to the police being called day one, we released the physical vehicle at the time he showed up demanding possession back. We also agreed that he come the following the day to sign paperwork and pick up the disassembled parts belonging to that vehicle. At that time the owner explained the paperwork that the customer did agree to sign which entailed a detailed summary of the work done over the course of three years. As of what we have via receipts and copies of checks there was less than 15 thousand accounted for. The amount of work charged which was not including storage that should have been charged on this vehicle was a total of $13,284.42 which leaves a remainder of $1,715.58 as a refund we are offering to Mr. *******. He refused the refund, stating he wants to take this to court. Again we are happy to refund him the amount remaining, but sadly we will not allow him physically on our property due to the threats and needing to involve police intervention. We have had many issues gathering payment and communication working with Mr. ******* causing a lot of delay and additional costs. We are wanting to get this solved and to hopefully not do business with this individual again. Business Response /* (1000, 9, 2022/05/02) */ ***Document Attached*** Consumer Response /* (3000, 12, 2022/05/02) */ Again, ****** ***** is lying. At no time did he ever have issues getting payment from me. I have text evidence that I paid him within a week of asking and he never asked for any more money after December 2020. Why? Because I'd already paid. As a matter of fact I had to beg for him to work on the truck, beg for receipts, beg for him to give me updates. At no time did was I ever threatening to him or his business. I have multiple eye witnesses that will vouch for me. Just because he called the police doesn't mean it happened. I will find the police report to prove as much. He also never answered what he did with the two hoods or extra set of doors I handed him when we first started business. As for how much I've paid. I have receipts, checks and card purchases, that total way more than the 15,000 he says I've paid. Business Response /* (4000, 14, 2022/05/06) */ We have the signed documentation that the customer agreed to services rendered as well as storage and disposal of old parts. We aren't going to go back and forth, if we have apparently received payment more than the 15 thousand then please let us know, via facts not text messages or assumptions. I'm happy to provide the agreed upon refund that's already been mentioned. The doors and hood were not salvageable, which was discussed and that's why the customer did not receive parts back since the parts provided were not acceptable. The customer has signed on all of this information that we have provided, as well as the declined payments we have record of. If you have bank records or copies of checks, credit card payments please provide that, but we will only go based off of fact from a reputable source especially due to the length of the time we have had the vehicle. Trying to offer us other property as payment is not and will not be considered as the customer has tried to trade property instead of monetary payment. The work halted waiting on the motor to be installed via the customers request. There were many alterations in the original plan which of course will change the price of the original estimation. Which ranged from changing his mind of paint options, interior options, and even down to the frame being changed in the middle of the work being done. We attempted to work with the customer on saving money since there was limited funds by restoring the damaged parts he brought in that could be used. I have provided you answers for all of your dispute. So, please sir accept your refund or provide the correct documentation to prove there were more than 15,000 paid in towards the blazer. Thank you. Consumer Response /* (4200, 16, 2022/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'll be happy to show my receipts when you show yours, ******. I'd be happy to drop by with mine. Consumer Response /* (3000, 21, 2022/06/16) */ I have provided Kruse with $22,000 in receipts and have yet to hear anything from him. He hasn't returned any of my texts or calls. He still owes me $8715.00. Business Response /* (4000, 23, 2022/06/25) */ We finally received some receipts which some were from his mother, so currently we are comparing receipts. We won't go back and forth anymore, so we will have our attorney step in to finish this out. We understand there is a balanced owed at the time the vehicle was picked up, which was confirmed and signed for by Mr. Bingham. Attorneys were said to be obtained therefore we will need to go forward with taking care of the rest of this with legal council. We can come to a resolution now that Mr. Bingham is cooperating.

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