Reviews

Realtors and locators dont bring clients to these communities, I have an invoice since May and today December 14th Im still waiting for my payment, the only response that I get from them is sorry for the delay, it is not fair , i did my job. I thought that they was a serios company. I have sent a lot of emails with the same replay: sorry for the delay. Realtors be careful with them or be prepared to wait for a long time, months, to get payment for your job!

We appreciate you bringing prospective residents to Madera communities and want to address your feedback regarding payments to Realtors/Locators. We want to assure you that we do not refuse to pay Relators/Locators. We are unable to locate your name in the accounting system to indicate we are past due on an invoice. If you will send an invoice with your company name, date, and other important information then we can review the document for payment.

The invoice number is: ******* *************** ************** Building: Loft at *********************** is Waiting for 7 months.I know that you need an invoice to pay my servicesof course!I have several emails to prove my conversations with the Community Manager and some person more in accounting department. (Accounts payable).This situation is unacceptable.

Realtors/Locators beware. Madera Residential: *********************** Apartments offers 100% client referrals for every apartment leased and they are very dishonest and refuse to pay. I sent an invoice February and I have yet to receive payment. When speaking with accounts payable, they stated, "they are not sure when I will received payment." When calling the on property site to inquire if commissions were still offered, I was told "yes' which is a deceptive practice.

We appreciate your bringing prospective residents to *********************** and want to address your feedback regarding payments to Realtors/Locators.Firstly, we want to assure you that we do not refuse to pay Realtors/Locators. Please understand that payment timeframes can vary, and while we strive to process invoices promptly, we are unable to provide exact payment dates upon submission. Our client referral amounts are also subject to variation, and while we offer these referral incentives, we do not guarantee exact payment dates.We regret any misunderstanding that *** have occurred and apologize if this was perceived as deceptive. Please be assured that we are committed to ensuring payments are made in an orderly manner. We value our relationships with Realtors/Locators like yourself and are dedicated to transparent communication throughout our processes.Thank you once again for your partnership with ***********************.

******************** is an amazing property. Management however is not! My AC went out, I was not aware to call an emergency number so I put in a work order. I called 6/10/24 to see if it was received. ***** Answered the phone rudely and kept saying you should have called the emergency so now they will get to it when they get to it. The same day I went into the office to see if I could speak to someone else to move the work order to a emergency . ***** was there and yet again rude she then tells me its not that hot outside which I forgot to add in my email sent 6/10/2024. ***** then says I said it 3x now they will get to it. What took me by surprise was the aggressive Do you have a problem. Those are common physical fighting words. I then told her I am done speaking with her and ask to speak with **** and ***** who are always absolutely wonderful. I am a first time renter alone so something I don't know but I do work in medical field and Ive handled sick patients with better attitude than healthy *****. It is the same outcome with her and from hearing from other residents Shes always like that. My lease has only started but I think its best to only deal with anyone but her.

Madera Residential LLC sold this property on 12/8/2022. The current property website shows it is managed by **************** I would suggest reaching out to the new owners regarding the issue you are currently having with customer service.

This property and the communication from the team is AWFUL. I will be filing a complaint with the BBB and leaving a review online. I moved out on December 26, 2023. I left my forwarding address with my move-out notice, in addition to a CONTACT number. I also left the keys with the apartment complex. I have NEVER received a move-out statement of any kind. I called in early February (gave them 30 days considering there were holidays in between) to inquire about the status of my move-out and was told that my apartment balance had been "charged off". I wasn't even aware that I had a balance. Furthermore, I sent an email to ******* at the property asking for details and to be contacted to discuss my account. I sent that email on February 17, 2024. I have not received a response. I then followed up with a phone call to the office where I left another message on February 21, 2024 to have the manager call me. I was assured she would call me at day. Nothing. I called again TODAY (February 28, 2024) and was told everyone was in a meeting and someone would call me. NO THEY WON'T because communication is AWFUL here. At this point, I have gone through every avenue available to me to try to reach the company to handle my balance, IF a balance is due. I have no statement. I have no detailed account of what transpired with my deposit. And there is NO communication. I need someone from this company to contact me ASAP to give me an updated account of what is going on since I have moved out. If I do have a charged off balance, I will *** this entire company for not following appropriate protocol in notifying individuals that they have balance especially since I have given no indication that I am dodging my responsibility AND I have given the team MANY ways of contacting me to discuss it.

The Customer vacated her home on 12/31/23 and her final account statement was mailed out to the address provided to us on 1/24/24. We acknowledge we unfortunately missed an email on 2/17/24 however, after she left a message for us on 2/28/24 the management immediately returned her call the same day and resolved the account inquiry to the customer's satisfaction.

Former Resident at ****************** in ************* ******, *****.To whom it may concern:I'd like to get in contact with someone who can help me with getting part of my prorate back. I only lived in the unit for technically one day, the 21st, and had not been back until the 24th of August due to pest concerns.The property manager was kind enough to let me out of my lease with no issues, but *************************** stated that I will not receive my prorate nor that I can stay until the 31st because then I would take ownership on wanting to stay and not be let out. It's just upsetting that I'm paying for a unit if I won't be staying there and I'd love any assistance in resolving that issue if possible. I make a decent income but we all work hard and now I am looking for somewhere else to live because I'm homeless and out over 500 dollars.I simply asked if I can't get the prorate back then am I allowed to stay until the 31st in which I paid for. But she said if I keep the keys then she won't let me out of my lease without any issues. I do have emails concerning this situation and she was adamant no money back but when I asked about this over phone initially I just knew this wasnt fair. In one of my last emails to her I said I understood that I wouldnt get my prorate back, but I am hopeful that it is not a legal practice and I do get some of it returned starting the moment I returned my keys this morning.Hopefully someone can assist me, I try my best in not causing any issues and I never have before with any apartment properties. I can also forward you those emails with how I was treated as soon as someone can get back to me so Im sure Im being helped.Thank you so much.

*************** was released from her contract and was given a full refund for all monies paid.

********* is the kind of person that You pray You never have to deal with. The kind of inhumane person that takes joy in others suffering. Shes calculated and cruel. I would not wish dealings with her on my worst enemy. The entire company is brought down by her.

We strive to offer all of our residents and prospects a 5 star service, we are sorry this has not been your experience. However, we have been working with you over the last several months and have been made aware of your contractual enforcement concerns yesterday. Please reach out to our team if you have further questions.

My experince with Madera/Rockwood Multi Family was horrible. The Leasing agents never answered the phone. Literally maybe 10% of the times I called. The Upper managment would answer and tell me it would be taken care of and I never heard anything back. I went 1 month without a dishwasher twice within a year. It took 6 months to get new electrical outlets installed. (the old ones didnt work) Their excuse for not getting the work orders was a backlog from the original leasing company I signed with. Which was really a problem but instead of hiring contractors and and multipule maintence men to fix the poorly managed interiors of the units they used their resouces to slap a new coat of paint on the outside to increase curb appeal and then sold the complex to another agency in less than a year. The managemnt of the Persideo apartments in Allen was a joke. James lied to me over 10 times saying my issue would be adressed tomorrow. No one would come. Id go down there again and he would lie to me again. He never answered the phone. I even called him while I was in the parking lot, he didnt answer only for me to walk into the office moments after. He was sitting at his desk on snapchat. Wildly unprofessional. I asked him why he was not answering my calls and he had no asnwer. It is wildly important for a tennant to be able to contact the office within a reasonable time frame. This company has taken a toll on my mental health from the lack of support. It took months to get anything done in a crappy, extremely over priced apartment. I could go on and on. Id be more than happy to speak to a rep and explain in more detail if needed The way I look at my experince with Madera is they dont care about their tennants at all. They only care about making that $$$ by providing substandard service to maximize their return.

apologize if this is the experience you received. ******************** was hired to manage Presidio. We did not have any ownership in the property. You are correct that we were left with service requests from the prior ownership and tried to resolve as many as we could in a timely manner. Our records are showing that all of your service requests were completed prior to our departure except for two, one of the two does fall under the tenants responsibility to maintain batteries for smoke or carbon monoxide alarms as the lease agreement states. I do apologize if we were unsuccessful in getting to the last service request you had submitted as our time at Presidio was cut short due to a management change. I cannot speak to why the leasing agent would tell you the schedule for maintenance as they are not in control over that. My only thought was that he was trying to be helpful. The Community Manager over the property is who is responsible for setting the assignments for the maintenance team and unless it is an emergency we handle all service requests in the order in which it was received. We also provide multiple ways to contact the office through phone, voicemails, emails, letters to the office and also through the online portal. We always instruct that if one of those avenues such as the phone is not being answered, that you leave a message and we will call you back or you may contact us in writing. Again, I apologize that this was your experience under ******************** as we do care for our residents and are happy to help when and where we can. - ***************************, Portfolio Manager

I appreciate you taking the time to address my concerns. However, upon reading your response, I noticed several discrepancies and issues that were not addressed in depth. Let me delineate them for better clarity:Communication with Leasing Agents: While I understand the protocol might be to handle service requests in the order received, my chief complaint is about the lack of communication. My calls to the leasing agents were infrequently answered, and on multiple occasions, I witnessed ***** being inattentive to his professional duties. It's not just about not answering calls, but the seeming indifference towards tenant communication that's alarming.Long Delays in Service Requests: Your response mentioned that all my service requests were addressed, barring two. Id like to reiterate that it took a month without a dishwasher, twice within a year, and six months for electrical outlets. Prolonged issues like these aren't merely a backlog problem, but indicative of a larger systematic failure.Issue of 'Helpfulness': You mentioned that perhaps the leasing agent was trying to be helpful by informing me about maintenance schedules. However, my experience has shown that these promises were empty, repeated, and unfulfilled, leading to distrust.Management Change and Unaddressed ************************** changeovers can be challenging, they shouldn't come at the cost of neglecting tenant requests. The transition should be seamless, especially from a tenant's perspective.Responsibility of Maintenance: While I acknowledge the responsibility of maintaining batteries for alarms as per the lease agreement, my grievances extend far beyond such minor issues. Redirecting the focus on tenant responsibilities in this context feels like a diversion from the larger problems I faced.Multiple Avenues for Communication: While you mention multiple ways to reach out, the fundamental issue is not the mode of communication but the responsiveness. If a tenant feels unheard through multiple channels, it hints at a bigger issue in the system.Property Maintenance Priorities: My review highlighted the disparity between efforts put into enhancing the external appeal (a fresh coat of paint) over urgently required internal repairs. This raised concerns about the company's priorities.In closing, while I appreciate your willingness to engage and your efforts to elucidate the company's stance, it's crucial to acknowledge the core issues. Effective communication, commitment to service, and prioritizing tenant well-being over aesthetics should be the fundamental principles guiding property management.I hope this feedback aids in introspection and constructive changes in the future.Regards,

Found out for the past 6 months I was being overcharged by $80 a month for security. The former management at ****************** led by **************************************************** let their emotions get ahead of their professionalism.

Looks like they had it out for me as I already complained to Madera corporate office back in September 22 for their ******************** I'm sure nothing was done & this is the outcome.

Legal action will be pursued for way more if Madera doesn't clean this up & reimburse me for the extra charge. This inappropriate behavior violating fair housing act led by 2 women who need to be held accountable.

Hi *****,

Thank you for reaching out. We have been in contact with you via email and can resolve any outstanding balance with you.

Stephanie V***
Portfolio Manager