Complaints

• Initial Complaint

  05/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On **** *** came, discussed what he would do to prevent animals entering our attic, specifically a raccoon that entered through opening in our roof soffit board. He talked to us about a list of items he would complete if we hired him. He sent invoice at 9:46PM with a same day due date. It was never discussed that we needed to pay before start of work. I had questions about missing items on the invoice, called him, no answer next morning. He never showed up as he said he would but a man that claimed to be co-owner showed up. Arrived 2 hours late for appt w/o calling. He tried to get more money by stating the soffit board replacement will be $1200 more. I said *** said he would seal or replace that as well as do several other items not on invoice. I never heard from *** and this guy said he was co-owner, saying he will do more stuff than what's invoiced, its just not on there. One critical item was removing the f**** and urine and decontaminating. He said yes we will do that also. I told him I want that on the invoice. Never received another invoice to reflect what we agreed upon on ****. He didnt have a ladder and had to go get one. The whole thing started off bad. Pictures show terrible installs that a raccoon can move as flashing to cover entry into house not secured at all, no screws, just placed into opening. Inside the house no insulation replaced as discussed. He fell down in attic, damaging ceiling after 2 hours of work. Repair started which we never agreed to pay for. Called *** about my concerns, he apologized. Said he will finish next day. Next day he called threatening sending to collections at 5PM if not paid that day. He said he will add sheetrock repair to invoice as it was not hung by code by builder, which it passed. No amount of screws will hold up someones weight. If it did not fall it would have broke. His repair is also not to code. I am not paying for damage his worker caused. He text that all items on invoice are complete which they are not

  Business response

  05/06/2022

  We completed the work proposed. The invoice was not paid. Invoice was sent to collections because customer refused to pay. A full sheet of sheetrock was held up to the ceiling using three screws, that is 23 screws short of code. When the technician was walking on the studs and bent down to seal the roof intersection off, the sheetrock fell. Again, not for any reason other than the sheetrock was not installed to code. We repaired the drywall free of charge, sealed off all entry points, and were cursed at, harassed, and disrespected by both of the customers. I'm not sure what is being asked for to resolve this issue

  Customer response

  05/06/2022

  Complaint: 17171095
  
  I am rejecting this response because:
  

  The 3 pictures that were submitted do not show the work done to my home that was supposed to be completed per contract. Only 1 of the pictures show the work done. That picture does not show that all work was done. It shows one metal plate where the raccoon when from the attic space above the garage into the foam insulated attic space above the living quarters. They did not fill in the entry route with any insulation material and only covered up the opening. I ask why the next entry route into the attic on the right side of that piece has no metal to secure it? I see foam torn out there( where the power drill bit is facing). Also what is securing the small piece of metal on the left in?  What prevents an animal from going around that? 

  The picture of the ceiling shows where your worker damaged and started a repair of the ceiling. You stated it was held up with 3 screws in a code violation? What process was used to count the screws? How did you get that number? 3 Screws held it up for 9 years, until your employee fell down on it. He admitted to us multiple times that he fell down, apologizes several times to us. Why else did he do the repair? Was the repair work authorized by us? How many new screws did he use? Is it up to code now? Again, you stated that the ceiling that your worker was above when it fell down was held up with 3 screws, the other day you verbally informed me on the phone that your employee fell because it was 156 degrees in the attic and it was our fault he fell. Now you retract that and blame it on code issues? Please explain! Was it 156 degrees in a foam insulated attic?

  While explaining that please also provide the picture of the work done by your employee while leaning down to seal a roof intersection off at that ceiling area that fell down because of the 3 screws holding it up. Also when it fell down how many screws were holding it up at that point? I have pictures too of the damage before he fixed it! Also the camera footage of him in that area when it happened. Remember, I had 2 cameras in the attic. We informed you we knew it was a raccoon as we saw it using the cameras we placed up there that night. The were still on. Also please explain why your employee kept pushing our duct work out of the way each time he passed by. 

  Please explain what the metal piece on the wood is in the 3rd picture is. I am not aware of this being done. looks like it was taken above my garage facing down at the attic entry.

  You did not address most of the issues brought up in our first BBB correspondence. Please provide all pictures of the work at my house that prove you completed the job and I can prove you did not. I can prove you have told us several times it was done and have threatened us. You, out of rage and anger, threatened me that you will come into my home and tear it apart. I informed you at that point I am calling the police. that is when I knew you could not be trusted to finish this job. YOU broke the contract and want to get paid. It will not happen. Faulty, incomplete work gets no payment. 

  You asked what we want done? We told you by email when you were fired. You know the "novel you didn't have time to read written by thieves". If you paid more attention to your customers as a business owner we wouldn't be wasting our time right. I wanted you to come out to look at the work done and resolve it. Also to address the original submission to BBB. Provide all pictures of "everything completed". Be honest, your employee at least was honest that he fell. You are not. We never cussed at him, you are making that up. You are the one who cussed, hung up on us, and were very rude. We want you to cancel our invoice and take it back from collections. 

   

  
  Regards,

  
  ***************************

  Business response

  05/23/2022

  Bloodhound Wildlife Management will not cancel the invoice until the invoice has been paid. The work written up in the agreement was done and the invoice cannot be canceled because it has already been sent to collections. The pictures show the roof intersections sealed, and the drywall patch being installed. When we attempted to fix the drywall we were told not to show back up or we would be arrested. The account is in collections, we will honor our agreement and warranty the work we provided as soon as the invoice is paid, we still have the paint to paint over the drywall patch and would be happy to paint and make sure you are happy with the work. On account of you would not allow me, as the owner, to walk on your property to verify all of the work promised was completed, I would be happy to have my team fix anything you are believing to be incomplete.

  Customer response

  05/23/2022

  Complaint: 17171095
  
  I am rejecting this response because:

  In your reply you stated that you cannot remove the debt from collections as asked for and cancel the invoice altogether and we just pay someone else to fix our ceiling which we should not have to do. (ceiling work was not on the invoice as it was not damaged before your worker fell on it). I am attaching a screenshot of your bribe to us outside BBB forum just 2 hours after the BBB sent you the original complaint, stating it has been sent to collections and asking us to remove the complaint and you will remove it from collections. Therefore you have once again contradicted yourself as you just said you cant cancel the debt as it went to collections. You get no response if you try to trick us like that. I want you to cancel the invoice and we pay you nothing, not where you can just send it back to collections later on anyway. Lets make a deal if you are so willing to fix the situation and cancel all interactions and debts to eachother. You threatened to break into my home, lied to the BBB, there is no going back from that. Youve lost any trust so thanks but no thanks. The only solution is you cancelling any debt owed. You keep going back to talking only about the ceiling repair which was not part of the work as your worker damaged it. Your threats, from the business owner, to us as homeowners and customers alone made me not allow you onto my property.

  
  Of the 4 pictures you sent:
  
  They show no roof intersections sealed as you stated all of those pictures were sent
  
  Two pictures are not even my house (which show two different ceiling areas being repaired. Also that has nothing to do with what you came to my house for. I want pictures of what work was done as you said you have pictures of everything. You provided nothing once again. It definitely shows you are not willing to provide anything publicly due to poor workmanship.
  
  Another picture, once again I will ask as you submitted it last time, what is it? It shows a picture of a metal grommet at the human entrance into my attic space.Do you have any idea what that picture is of?
  
  The last of the 4 pictures, same as previous BBB correspondence with you, shows where the insulation was removed by the animal for a passageway, not filled in with foam, left void, but sealed up. Unfortunately it shows the quality of work,as an animal can just go around and back into the area without issues. We hired you to prevent this and if the raccoon came back it would have easily made it back in within a few minutes at most.
  
  Unfortunately you are not answering the simple questions asked of you to answer. I dont understand why you cannot answer my questions as to what work was performed and how? You claim to have pictures of all work, I have proof of that also. You have submitted no proof but the damage your guy caused that was not in the invoice. It really shows that you were never in my house and simply have no idea! I simply asked you after several days of your distracted worker here to come take a look and fix the situation. You agreed and I appreciated it. The next morning when you called two hours before you had said you would be here and threatened me saying you talked to your worker and he said all work was done and if I didnt pay you will come into my house and rip out everything.  You think that doesnt require me to inform you that police will be involved? And also fire you from the job? Are you serious? You are supposed to be telling the honest truth on this forum and you sir, are not!
  
  You have contradicted yourself so many times in texts and on BBB going back and forth,showing how disorganized and how lack off attention to detail come into play on not just the BBB forum but also when it came to my house. Again, I informed you before the BBB complaint that I am willing to pay for my ceiling that your worker damaged myself if you will cancel the invoice that was not fulfilled in any way which I can prove. Let alone the written invoice not being completed,which was much less detailed than the verbal communication we had just hours before that invoice. I questioned that. I called you, you didnt answer. Your worker showed at my house, late, didnt have a ladder. I was waiting for an updated invoice clarifying our agreement as your worker said he would provide.Your worker stated he was the company co-owner. I believed him, which was my fault. Started work at 3pm and damaged my ceiling 2 hours later. Why would I pay anything? I had to take off work to be home and clean up after him. This should have taken 1 day not several!
  
  That ceiling that was damaged by your worker is on the interior of my home. You said your guy KNEELED down to seal off a ROOF intersection there and it fell? That does not even make sense, explain? Send pic of that roof intersection as asked for previously and not answered. You said you have all the pictures. Why can you not provide it? I was in my attic and took pictures and videos of everything the day I fired you. I will **** you for this if you do not provide it unless you cancel the invoice. I will **** you for the dent in the vehicle also if not cancelled. It is on video, your worker smoking and on his phone leaning against the back bumper. Ask him! He was distracted from his wife. I reached out to you and you threaten me! You said YOU would be onsite with another worker the day we met. Another way we were misled.
  
  Lets get back to what you did do that was on the written contract. We wont even get to what was supposed to be on that contract from verbal communication as I dont need that at all to prove this. Send the picture of where the animal entered my home from the outside and how it was sealed off and not fastened down, that I have a video of me removing and throwing away as I moved it with one hand easily.
  
  I have a video of him falling and then fixing his shirt shortly after, shining his flashlight at it, from the camera in the attic. Which also showed him just passing through after going to the front of the house. Not kneeling down. More like falling down as he stated when his hand slipped as they both were full. He was honest with us. Ask him! It appeared he cut a sheet too small and went back up to the front of the house with another one. That area was only secured with 3 screws by the way and an animal could have just flexed it and came right in if already in the attic. Which it could have easily done as all other areas leading to that were not properly sealed off. Your so called 3 screws in our sheetrock would not hold up this man that was on the sheetrock if it had **** screws in it! I still dont understand why you sent a screenshot to me of how to hang sheetrock on a wall horizontally. This was a ceiling. Showing once again at the time you had no idea what was going on. As you said too busy for thieves!
  
  Verbally *** had said we can pay the invoice whenever we want. *** did not say we needed to pay before work was completed when we met.
  
  Just to be clear, we were nothing but respectful with your worker when he was onsite. He was very respectful to us as well, but he WAS lying to us. The owner is the only one that we had bad interactions with.

   

  Customer response

  05/27/2022

  Complaint: 17171095
  
  I am rejecting this response because:

  In your reply you stated that you cannot remove the debt from collections as asked for and cancel the invoice altogether and we just pay someone else to fix our ceiling which we should not have to do. (ceiling work was not on the invoice as it was not damaged before your worker fell on it). I am attaching a screenshot of your bribe to us outside BBB forum just 2 hours after the BBB sent you the original complaint, stating it has been sent to collections and asking us to remove the complaint and you will remove it from collections. Therefore you have once again contradicted yourself as you just said you cant cancel the debt as it went to collections. You get no response if you try to trick us like that. I want you to cancel the invoice and we pay you nothing, not where you can just send it back to collections later on anyway. Lets make a deal if you are so willing to fix the situation and cancel all interactions and debts to eachother. You threatened to break into my home, lied to the BBB, there is no going back from that. Youve lost any trust so thanks but no thanks. The only solution is you cancelling any debt owed. You keep going back to talking only about the ceiling repair which was not part of the work as your worker damaged it. Your threats, from the business owner, to us as homeowners and customers alone made me not allow you onto my property.

  
  Of the 4 pictures you sent:
  
  They show no roof intersections sealed as you stated all of those pictures were sent
  
  Two pictures are not even my house (which show two different ceiling areas being repaired. Also that has nothing to do with what you came to my house for. I want pictures of what work was done as you said you have pictures of everything. You provided nothing once again. It definitely shows you are not willing to provide anything publicly due to poor workmanship.
  
  Another picture, once again I will ask as you submitted it last time, what is it? It shows a picture of a metal grommet at the human entrance into my attic space. Do you have any idea what that picture is of?
  
  The last of the 4 pictures, same as previous BBB correspondence with you, shows where the insulation was removed by the animal for a passageway, not filled in with foam, left void, but sealed up. Unfortunately it shows the quality of work, as an animal can just go around and back into the area without issues. We hired you to prevent this and if the raccoon came back it would have easily made it back in within a few minutes at most.
  
  Unfortunately you are not answering the simple questions asked of you to answer. I dont understand why you cannot answer my questions as to what work was performed and how? You claim to have pictures of all work, I have proof of that also. You have submitted no proof but the damage your guy caused that was not in the invoice. It really shows that you were never in my house and simply have no idea! I simply asked you after several days of your distracted worker here to come take a look and fix the situation. You agreed and I appreciated it. The next morning when you called two hours before you had said you would be here and threatened me saying you talked to your worker and he said all work was done and if I didnt pay you will come into my house and rip out everything.  You think that doesnt require me to inform you that police will be involved? And also fire you from the job? Are you serious? You are supposed to be telling the honest truth on this forum and you sir, are not!
  
  You have contradicted yourself so many times in texts and on BBB going back and forth, showing how disorganized and how lack off attention to detail come into play on not just the BBB forum but also when it came to my house. Again, I informed you before the BBB complaint that I am willing to pay for my ceiling that your worker damaged myself if you will cancel the invoice that was not fulfilled in any way which I can prove. Let alone the written invoice not being completed, which was much less detailed than the verbal communication we had just hours before that invoice. I questioned that. I called you, you didnt answer. Your worker showed at my house, late, didnt have a ladder. I was waiting for an updated invoice clarifying our agreement as your worker said he would provide. Your worker stated he was the company co-owner. I believed him, which was my fault. Started work at 3pm and damaged my ceiling 2 hours later. Why would I pay anything? I had to take off work to be home and clean up after him. This should have taken 1 day not several!
  
  That ceiling that was damaged by your worker is on the interior of my home. You said your guy KNEELED down to seal off a ROOF intersection there and it fell? That does not even make sense, explain? Send pic of that roof intersection as asked for previously and not answered. You said you have all the pictures. Why can you not provide it? I was in my attic and took pictures and videos of everything the day I fired you. I will **** you for this if you do not provide it unless you cancel the invoice. I will **** you for the dent in the vehicle also if not cancelled. It is on video, your worker smoking and on his phone leaning against the back bumper. Ask him! He was distracted from his wife. I reached out to you and you threaten me! You said YOU would be onsite with another worker the day we met. Another way we were misled.
  
  Lets get back to what you did do that was on the written contract. We wont even get to what was supposed to be on that contract from verbal communication as I dont need that at all to prove this. Send the picture of where the animal entered my home from the outside and how it was sealed off and not fastened down, that I have a video of me removing and throwing away as I moved it with one hand easily.
  
  I have a video of him falling and then fixing his shirt shortly after, shining his flashlight at it, from the camera in the attic. Which also showed him just passing through after going to the front of the house. Not kneeling down. More like falling down as he stated when his hand slipped as they both were full. He was honest with us. Ask him! It appeared he cut a sheet too small and went back up to the front of the house with another one. That area was only secured with 3 screws by the way and an animal could have just flexed it and came right in if already in the attic. Which it could have easily done as all other areas leading to that were not properly sealed off. Your so called 3 screws in our sheetrock would not hold up this man that was on the sheetrock if it had **** screws in it! I still dont understand why you sent a screenshot to me of how to hang sheetrock on a wall horizontally. This was a ceiling. Showing once again at the time you had no idea what was going on. As you said too busy for thieves!
  
  Verbally *** had said we can pay the invoice whenever we want. *** did not say we needed to pay before work was completed when we met.
  
  Just to be clear, we were nothing but respectful with your worker when he was onsite. He was very respectful to us as well, but he WAS lying to us. The owner is the only one that we had bad interactions with.

  Business response

  05/28/2022

  Pay the invoice, pay it in collections, if you don't want this hitting your credit report you have to pay for the service. Sorry. I can do nothing else for you.

  Customer response

  06/06/2022

  Complaint: 17171095
  
  I am rejecting this response because: On the evening of May 28th, you, the company owner of Bloodhound reached out by text. Also a canceled invoice was sent by email  effective the same day, May 28. 
   
  A text which is attached on May 28th stating that you canceled the invoice and asked if I agree. I responded back Do you agree that we will never hear from you or collections again in regards to this?
   
  You contradict yourself once again in this text conversation stating you would have to reach out to your collection agency to find out if you owe them money or not, and you would not pay them if money is owed. 5 minutes later in the conversation you said you have no info on who the collection agency is and said I need to find out myself from my credit report. Meaning I still owe the full invoice of $1200 to a collection agency, and I was misled by you again. An honest person would have mentioned that when they reached out with a resolution, not me having to ask. 
   
  What you wrote exactly (Pic of text conversation attached): I have to reach out to my collections agency to see if they will allow me to remove it without making me pay it. I wont pay your invoice for you if that is the case because they are their own company, but I canceled the invoice so if you respond to them with that you should be good to go 
   
  Again, just minutes later you said you had no idea who the collection agency is. Also you informed me that you havent gotten paid by a collections agency. It would make sense that if that is the case you could in fact let them know you canceled the invoice and you wouldnt owe them money because you were not paid yet by them. Reading into your texts I am sure you got paid by collections at the one month **** of the invoice and you tried tricking me once again just like you did when you originally came to my home and the verbal and written agreements did not match.
   
  In the end of this text conversation once again you, an owner of a company acted out of hand, unprofessional, and rude just like several previous conversations.. Saying that I am coming at you sideways and that I am high. That I am a thief. I dont understand how you think the job done at my house was decent or complete. You never came to the house or did any work yourself. You did not care when you were told that we had concerns. It was all about the money for you. You had no team or guys, you sent one guy over. You continue to mislead and falsify information.  Your worker damaged my property and you continue acting like this? You should apologize. I am sure you would be the same if someone came into your home and did this damage and terrible work. That is why I care this much about this. It is that bad! You should owe us money. We are the ones being nice about it. We were the ones willing to settle this with you canceling the invoice only. You should be responsible for the ceiling repair that we still have to complete, and repairing the vehicle and property damage your worker caused. Which is well over $700.
  
  
  I am hoping you understand that this isn't just about your losses. I hope you can see it from a customers point of view and experience. I had to seal the entryway to the house myself after I removed what your worker did with one hand. It was not secure! He wedged flashing into a hole. Daylight still was showing and an animal still could get in without moving it out of the way. I wanted to show you that. You argued! That is when a customer had your worker fall through their ceiling. Our experience was awful. I really hope you understand that. You would not have been happy if this happened to you. You see it only as a loss of money. You need to see it as an unhappy customer. Customers do not like being called names or threatened.
   
  I was not coming at you sideways or high as you stated. I continue to ask you simple questions like always and not getting answers like always.  I wanted you to do what is right and cancel this invoice, which you did on May 28th. Also. take it out of collections so it doesnt affect my credit score, which you did not do.  I am now responsible for fixing the property damage to my home and car caused by Bloodhound, finishing the exclusion work you did not complete,, and also my credit due to this going to collections in less than a week after your proposed invoice due date. You informed us in front of your dad that we can pay the invoice whenever wed like.  You said nothing about the invoice due before work starts. Why did work start before payment? Your worker damaged our home within 2 hours of the beginning of work. We were not happy and reached out to you and were told to pay the invoice as all work was done, and got yelled at, and called names. You were at that point fired. 
   
  I just want the collection agencys info so I can contact them as previously asked for. You, the owner would have this info. I need to know so I can see if they can cancel it and also confirm that you were not paid and it can go away completely from my credit report. If you did get paid and lied about that you should be expected to pay them and also ensure that I do not get negatively impacted on my credit report. If you for any reason owe them money you should be expected to pay it. You sent it to collections before a week was up. This is not a resolution if I owe a collections agency money although you sent me a canceled invoice. It is still the same, and I am hoping you understand that? That is ALL I want!
    
  *****************
  
  

  Business response

  06/06/2022

  I canceled the invoice, which is what you asked of me. There is nothing else I can do at this time. The invoice being canceled will allow you to remove the collection from your credit report.

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