Complaints

• Initial Complaint

  09/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  *DATE OF TRANSACTION 09/14/2022 *AMOUNT PAID $329.90 TOTAL 1.$249.90 ON MY CAPITAL ONE CREDIT CARD ENDING IN 3977 2.$80.00 ON MY CAPITAL ONE DEBIT CARD ENDING IN 3166 PATT L*** TOYOTA FROM WHAT I THOUGHT WAS PROVIDING EXCELLENT CUSTOMER SERVICE BUT THE PROVED ME WRONG . MY DISPUTE WITH PATT L*** TOYOTA IS THE SERVICE THAT WAS PROVIDED TO ME WAS DONE INCORRECTLY. IT ALL STARTED WITH ME CALING PATT L*** TOYOTA SERVICE DEPT. AND SPEAKING WITH SERVICE ADVISOR TYGE.I HAD TOLD SERVICE ADVISOR TYGE THAT A NEW AIRBAG MODULE HAD BEEN INSTALLED ON MY CAR AND I FELT IT WAS NECESSARY TO TAKE IT TO A TOYOTA DEALERSHIP TO HAVE IT REPROGRAM.i WAS ADVISED THAT THERE WOULD BE A $165.00 DIAGNOSE FEE I SAID OK .I TOLD HIM THAT MY PCS MALFUNCTION LIGHT WAS ON AND SO THAT WHY I TOOK IT TO THE DEALERSHIP.ALONG WITH HAVING MY TIRE PRESSURE SENSOR REPROGRAMED THAT WAS DONE CORRECTLY THE THING THAT WAS DONE INCORRECTLY WAS THE REPROGRAMING OF MY AIRBAG MODULE BECAUSE AFTER 2 DAYS THE LIGHTS CAME BACK ON. ON SATURDAY THE 17TH OF SEPTEMBER I CONTACTED PATT L*** SERVICE DEPT AND ONCE AGAIN SPOKE WITH TYGE AND STATED I JUST PAID YA $329.00 FOR THE FIXING OF MY CAR.I WAS UPSET. I KNEW SINCE I WAS NOT THE SON OF THE GENERAL MGR THAT HAD I TAKEN MY CAR ON SATURDAY THE 17 OF SEPTEMBER IT WOULD HAVE JUST SAT THERE FOR SATURDAY AND SUNDAY SO I TOLD HIM THAT I WOULD TAKE IT TO HIM ON MONDAY SEPTEMBER 19,2022.MY CAR ARRIVED AT 10:30AM IT SAT IN THE PARKING LOT FOR OVER 9 HOURS.DO I STATED CALLING AND TEXTING SERVICE ADVISOR TYGE JUST GETTING THE RUN AROUND. I HAVE ALL CONVERSATIONS SAVED TO MY PHONE. HIS OFFICAL STATEMENT TO ME IS THAT HE DONT BLAME THE TECH FOR NOT LOOKING AT IT BECAUSE IT WAS ONLY ANOHTER 0 CALIBERATION. AS SOON AS HE TOLD ME THAT I TOLD HIM THAT MY WRECKER WILL BE UP THERE TO PICK IT UP. I KNOW IF I HAD BEEN UNDERCOVER FOR TOYOTA AND HE MADE THAT COMMENT TO ME I FEEL HE WOULD NEED TO SEEK OTHER EMPLOYMENT. TOOK MY CAR FOR A SECOND OPINION AND HAVE SUBMITTED DOCUMENTATION

  

  Business response

  12/27/2022

  Business Response /* (1000, 5, 2022/10/04) */ ****** ***** came in with two separate issues - A. Had a steering DTC that was causing a Malfunction light B. TPMS Sensor was installed by customer but needed to be programmed to the car A. The technician diagnosed the Malfunction light and, per the repair manual, reset the ABS ECU. He also Performed a zero point calibration on the vehicle and performed another health check showing that the code/light were no longer present. Notes were made that if, for some reason, the code returns the vehicle will need an Airbag ECU as that is what the repair manual states. The vehicle left with no DTC's or light on the dash. B. TPMS Sensor was programmed and the rest of the system operation was verified. No issues found once new sensor was programmed. The customer was aware of all charges prior to authorizing work and no changes were made from original quote. RO shows necessary documentation based on previous statements. Consumer Response /* (3000, 7, 2022/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well I gave them the opportunity to correct the problem,but my car seat in the parking lot for almost 9 Hours. ,and then to be told by the service advisor that he don't blame the technician for not looking at it since it's was another 0'caliberation.I wish the the Heads of Toyota were to see the text message that the service advisor sent me, that's probably why he is not employed at Toyota of Richardson any longer for the lack of respect he has for certain races.I sure would of loved it if I was the son of the General mgr because he would not work for Patt l*** Toyota any longer for his negative advisor needs to show the General mgr his text mgs .I have them saved to my phone . Business Response /* (4000, 9, 2022/10/12) */ The work was done to the vehicle, even though it took 2 trips and more time than he expected. We will not refund for work that has been done to repair the vehicle.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a Car on January 15th 2022. My temporary paper tags are set to expire and Pat L*** has failed to provide me with my Registration sticker for the vehicle. I will not be have usage of the vehicle with expired temporary tags.

  

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/03/28) */ Mr. ***** title and tag work are at the DMV and we will have the tag next week and call him. His tag wont expire until 4/15/2022 so he will have it before that. Consumer Response /* (3000, 7, 2022/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not true, again statements thrown out to create an image that they are actually looking into these issues. My does not expire on 4/15 How do you know it will be ready next week? I've called 6 times and all they tell me is 'there is no way to know when" Also I should not be getting tag only a sticker, the car is supposed to be registered with my Army plates. Sounds like something else Pat Lobb has screwed up and scrambling to fix. Business Response /* (4000, 10, 2022/03/31) */ Attached is a copy of the check we sent to the DMV and a copy of his Army Tag the customer requested we transfer, so he will only get a registration sticker and use his current tag as requested. It took a little time to get the Title from the back from the bank we paid off when it was traded. If the customers tag expires, he can come see us and we will give him another one until his tag sticker arrives. Consumer Response /* (4200, 12, 2022/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) No check attached but they did arachnid a letter with someone's personal information. They can't do anything correctly. Again, when will I get the truth? Such incompetence

• Initial Complaint

  03/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 1/15/2022 I purchased a used 2012 Toyota Camry. ON 2/5/2022 my wife purchased a used 2015 VW Beetle. We were presented with a dealer add on that "must be paid for" that included a subscription for LoJack, floor mats and something that I honestly can not recall. While the Beetle had floor mats the Camry did not. I have called, emailed, been into the dealership to ask for the floormats for the Camry and the account information for the LoJack for both cars. I have been put off with each inquiry. The dealer add on is hidden in the price of the car on my sales paperwork only shown to us during the sale but added an amount around $1300.00 to each car. Nothing has been provided, no mats, no LoJack information despite numerous promises from different levels at the dealership. Its always ...."someone from another department will contact you" I am seeking a refund of the amount of "Dealer mandatory add on" for both cars.

  

  Business response

  04/22/2022

  Business Response /* (1000, 5, 2022/03/09) */ My GSM Tony contacted the customer and explained that the items in the package were already installed on the vehicle. Floor Mats were not in the package but we have ordered them and they can pick them up when they come in to activate the LoJack. It has to be done by them but we can show them how to. Tony told me he just wants a refund for the items but we won't do that since they have all been installed. Consumer Response /* (3000, 7, 2022/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, Floor mats were included in the package, Not once did anyone ask me to come in to show, explain or do anything. I have been back into the dealership and been turned away countless times. One phone call I was told my floor mats were in but in the response they state they have to order them. 100% of this response is a lie. They are simply responding trying to give an impression that they did what they said they would thinking there is no way to prove what I have said. Tony is lying if he is suggesting that any of what was written was discussed. 100% Lies. Business Response /* (4000, 9, 2022/03/11) */ I have attached the buyers orders, we owe, and the warranty that we give on all used cars. The original worksheet buyers orders clearly show the package was disclosed and also on the we owe. If he doesn't want the floor mats I will send him a check for $300 for each vehicle. Total would be $600. The other items are already installed on the vehicles. Consumer Response /* (4200, 11, 2022/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) "WE OWE" - Lojack nothing has been provided to me regarding this pre installed item. I have asked, called, emailed, called and ever with this process nothing has been provided to me to access this service. "WE OWE" - Floor mats but yet I had to beg, be called a liar and file a complaint. I want a full refund from both cars for the entire package. The dealership has been deceitful, refused to give me what was paid for. Being pre installed does me no good if I do not have the means to access the service. They have failed to deliver what was OWED - I want a full refund of money paid for both cars for the dealer add on package. Business Response /* (4000, 15, 2022/04/11) */ I have attached the Repair Order history for both cars showing when the Kahu/LoJack was installed. Here is my final offer. I will refund them back $500 for each car for the inconvenience plus do an oil change on both vehicles. I also would like them to bring the vehicles in so we can help them register the Kahu/LoJack's on the vehicle since it's been over a month and we will need to help register them so they will work. I also understand they have received both sets of floors mats. I do need them to agree with the BBB that this is satisfactory to mail them the checks. Thanks Consumer Response /* (2000, 17, 2022/04/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will await the refund checks Mailed to my correct address 1464 Canales Trails Farmersville, TX XXXXX

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩