Reviews

We are submitting this review about the packing and moving of our belongings by North Texas Van Lines. The final packing for the move occurred on July 2, 2023, and the move took two days, July 3 and 4, 2023, to complete. Anyone looking to contract a moving company should not hire this company under any circumstances. They did not provide what we agreed on, and we were substantially overcharged for a extremely unsatisfactory move.1. The packing, which took place on July 2, was unprofessional and very poorly done. The inexperience of the workers was obvious. No type of system for cataloguing and labeling the contents of the boxes was used so we can only "guess" what contained in each box. 2.The disregard for the way our expensive furniture was prepared for moving was a signal to us that this company had no idea what they were doing. Many items were damaged in the move because they were not properly packed for transport in the one truck. Pictures were taken of some of the items that were damaged, but there may be much more damage in the storage units where everything was deposited. 3.The quote for the move given by a representative from the company was less than $3,600.00. We were charged over $6,000! This quote given by the representative from the company who visited our home stated that the move would be carried out by five men using two trucks and completion would take one day. The move took two very long days and only one truck was used with only three men (not five). It was totally unacceptable, but it would have been impossible to change companies on the scheduled day of the move. 4.The recommendation is that this company is not worthy to be doing business in any way. They are unprofessional, inexperienced, and not capable of providing anything close to an acceptable service. Our hope is that they will be put out of business so no one else will undergo a terrible move like the one we experienced.

I selected this company for three reasons in order of importance:1) they are woman-owned and I have spent my professional career advocating for and assisting women-owned businesses in the southwest and across the nation. I believe in women-owned businesses. 2) they were the only moving company of all that I sought quotes from who sent a person out to my house to assess the need before quoting a price. 3) they gave me a "not to exceed" price that was very competitive. My actual experience with the owner, ******, and with one of her managers, **, was deplorable. She did not deliver the equipment that she promised, including a trailer that was assessed as needed, picture boxes for delicate artwork, etc. ******** arrived an hour late (at 10:30 am) and didn't leave with all my belongings until 7:00 pm.****** arrived at 6:00 having finally got a trailer. She did not apologize for anything, blamed the moving crew who were nothing but gentlemen, and her only response to my complaints was "read your contract". A manager that was with her (**) shot me the finger and called me a curse word (B....) twice. He was very threatening.I will share this information with my network of women owned businesses, government entities, and major corporations. This is a business that no one should ever use.