Complaints

• Initial Complaint

  07/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 2, 2024 I came in to purchase a truck that had previously been traded in my a relative a week or so prior. I was already unease about doing business because the said relative had a bad experience as well, but I wanted that truck. Right from the start after telling ************ was there to look at that vehicle he began to fill me in on false history of the truck. I asked for an appraisal of my trade in. They came back with a low number that i wasn't happy with. I was then given a higher sales number then what was advertised. When I told them that it was cheaper on car guru he said they would honor that price. I also told them I wanted to use my own bank at 6.75%. ***** said they could beat that. Payments came back higher then I told them from the start that i wanted to pay and with nothing down as I had plenty of equity in my trade. So they talked me into paying money down with my trade. literally 4 hours passed as they kept telling me its a done deal just pay the down payment. I explained I'm not paying anything down until i see the numbers and paperwork. I finally said I have to go, when its approved I will come back. they finally took me into the ************** for the done deal. To my own fault as I was extremely aggravated I only seen that the payment was what we aggreged on with the down payment. I signed the papers and left. To my surprise that evening while reviewing the paperwork with my wife I seen that they increased my trade in by a small margin but increased the amount on the other truck, My interest rate was much higher, and I never paid the down payment. I made a plan to go to the dealership the next day to inquire about the amounts and make the down payment. An hour later I receive a call from the finance guy and ***** saying they forgot to collect the down payment and I could pay over the phone. I said no I will need to come in 1st thing tomorrow because I have questions about the contract amount. "many more lies then I'm allowed to list on here

  Business response

  08/27/2024

  We apologize for the inconvenience of this ordeal.  We would be willing to discuss this directly with you anytime and get some more details about the information that you are referring to.  You can reach out to ************************* anytime at the dealership he is the General Manager and would be willing to talk when it is convenient for you. We again apologize for this matter and hope we can talk with you in the future.

   

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2023 Corvette from **** Terry Chevrolet GMC on 30 August 2023 and with it I also purchased an EasyCare warranty for the vehicle. At the time of purchase, I was told the warranty was both transferable and refundable. A few weeks after the purchase I did more reading on the EasyCare warranty and learned that it does not cover convertible tops. The vehicle that I purchased does have a convertible top and I would not have purchased the warranty had I known it did not cover tops.I filled out the online refund request form for the warranty and mailed it to the dealer per the directions online. It was received at the dealer on 2 October 2023 and signed for at 8:43 a.m. by AC. As of today I have received nothing in reply to my refund request.I am requesting that **** Terry Chevrolet GMC refund the original purchase price of $4,085.00 that I paid for the EasyCare warranty.

  Business response

  01/08/2024

  Good afternoon,

  We are sorry for any inconvenience this may have caused. We have however proceeded with this and gotten everything handled and sent out to the lien holder with the above attached information and the check has been issued and overnighted to the lien holder. Please let us know if there is anything else that we can do and again sorry for any inconvenience this has caused. We have also done corrective action with the appropriate parties to stop any of these types of concerns in the future.

  Thanks,

  *************************

  Customer response

  01/11/2024

  Complaint: 21042756

   I am rejecting this response because: In the response provided by the dealer that I reviewed on 9 January 24 ************************* states that the refund check was overnighted to me.  As of today, 11 January 24 at 4:********** I have received nothing in regard to this matter from **** Terry Chevrolet.
   
  Regards,
  
  ***************************

  Business response

  02/02/2024

  Good morning,

  This check was not sent directly to you as we have to send the check to lien holder in this case so the check was sent out to your lien holder. Please let me know if you have any questions or concerns. Sorry for any inconvenience or misunderstanding on this matter and please feel free to call me anytime at ************ with any questions you may have. This is not our policy this is required by the bank to be sent to them.

  Thanks,

  *************************

  Customer response

  02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the day of 11/02/2023 I brought my car to **** terry Chevrolet in *****, ** to get fixed. They had it till 11/13/2023. They charged me 1069.75$ - 100$ the warranty covered. They claimed I had a bad battery and fuse box, but the next day I drove to work it had the same problem I brought it in for, which made me even question why they charge me ****** for parts that werent the original problem when they have the equipment to find the real problem. It wasnt till the second time I brought it in, they had it for another two week saying it was an oxygen sensor that went bad which is only an 86$ fix plus labor. They are only whiling to give me money back from the fuse box which was ****** but now that Im asking money back from the other parts they want to charge me for the new part they just put on ( the o2 sensor) so 166$ Back after they told me they would not charge me for any further fixes. But if they want to do that I was wanting my money back for all the parts they made me pay for even the battery they never had any problem or issues.

  Business response

  12/27/2023

  On 11-2-2023 the Valentine ******* was brought in for a check engine light.  During diagnosis, we were led to check the battery.  The battery failed the first test on our GM approved battery tester. We charged the battery and ran another test.  It failed again.  I have attached the battery test slip that says bad cell replace battery.  Upon customer approval, we replaced the battery and continued diagnosis. Our diagnosis led us to believe that the fuse block mounted under the hood was faulty.  We replaced this and had no further issues.  The customer took delivery of the ******* and left.  The following day, the customer called back and was experiencing the same symptoms.  We had the ******* brought back to us and found a code for an oxygen sensor.  We replaced this sensor and returned the ******* to the customer at no additional charge.  We refunded the difference between the amount paid for the first visit and the amount that we would have charged for the second visit.  The refund amount was $160.69.  The battery was defective and needed replacement.  ******* change is also listed in the total of this RO.
    The refund was figured as follows
  The battery replacement was absolutely necessary,so there is no refund due there.  There is also an oil and filter change on this RO and there is no refund due on that.The labor would have been 2 hours for either the fuse block or the oxygen sensor replacement.  1 hour for diagnosis and 1 hour for the repair, so there is no refund due there.  The parts price for the fuse block was $248.56 and the parts price for the oxygen sensor was $87.38.  This is a difference of $160.69.  We issued check #***** for $160.69 to refund this difference

• Initial Complaint

  03/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  they sold us a truck they did not have, but it showed to be in transit. they told us it would be 2to3 weeks to get it. and if we didn't get it by the time our first payment was due that they would pay it. Its two months later and we have had to make a payment to keep it off our credit and they don't want to pay it and still giving us a run around about where the truck is.

  Business response

  04/20/2022

  To whom it may concern: We regret that ************ is still waiting for his truck. Unfortunately, with the known chip shortage sweeping the country we have zero control of when a car is delivered to our lot by General Motors. In this particular instance we gave ************ accurate information, as provided to us by General Motors, as to the vehicle's delivery date. Unfortunately, they pushed it back and it shows to be arriving any day now. We have made some concessions to make ************ feel better about the situation: we have allowed him to drive our car free of charge while he waits for the delivery of his new truck, as a courtesy we paid **************** first payment for him

  Customer response

  04/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩