New Car Dealers
All American Chevrolet of MidlandThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
10/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This dealership sold me a car with a preexisting issue that they didnt catch due to not completing a thorough enough inspection. I now have to get a new engine on me vehicle costing me 9,000$ just 4 months after my purchase. Ive tried to reach out and come to a resolution but I get put on hold, hung up on, or ran around in a circle. I just want something to be done as it is their fault my engine is destroyed.Business response
11/04/2024
Good afternoon, all used cars that we retail go through a thorough inspection along with oil change and addressing any concerns that may arise during the inspection and are sold as is with a 60day warranty from us should anything go wrong with the preowned vehicle in this time frame, we assume all repairs. Due to the length of time that has passed and mileage that has been put on this vehicle, that warranty has expired and there is nothing we can do to fix this vehicle that is warrantied.Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Purchased a new truck in 2022, and given that covid was in progress, the vehicle did not have 3 computer chips. The dealership sold me the vehicle without disclosing that the truck did not have 3 chips. The first chip arrived in 2023 (one year later), and it had to do with seat warmers, so I was deprived of that for over a year. The second chip was for rear sensors, more important than seat warmers. I received a factory letter telling me to go to my dealership to get the chip replaced. I did so in May 2023, and it was ordered. The dealership never called me back, regarding the arrival. I have called them 7 times over the course of that order date, and have been told different things, all of which do not get my chip replaced. Now, we are almost another year later, my vehicle has ******, and my chip, nor customer service has ever been helpful. I received another letter from the *********** weeks ago, about yet another chip, and am hesitant to go to the dealership again, because they are not helpful.Bottom line: the vehicle's chip probrlems were not disclosed. I went ahead and let that go, and shouldn't have. I have been deprived of items that I thought the vehicle had, and apparantly cannot be resolved. I would like a refund for the time lost and those services lost, i.e. seats; rear sensors; steering wheel; time to keep calling just to be told to shut up and wait until they call me.Business response
01/18/2024
I understand the customers concern on this issue as this was a known issue due to the chip shortage in the time of COVID. The truck that is in question did have disclosure on the window sticker along with credit to sticker price due to the non-functional options included in the complaint. Multiple vehicles were sold during this time with the same limited availability of chips which all were credited and would receive letter from GM when chips were available to be installed at selling dealer. Items disclosed on window sticker were Heated steering wheel, heated seats, and front/rear park assist that all included later retrofit upon availability.Business response
01/25/2024
I have communicated issue with our service manager and he will reach out to you when all chips are available to remedy the issue. No refund will be provided.Customer response
01/25/2024
Complaint: 21164454
I am rejecting this response because: The one line response does not bring any resolution to this complaint, it merely, again, gives not resolution, just another pass of the buck from one employee to another over there. The chip in question was supposedly ordered last year, and each time I have called, I was given this same response. *********** does not desire to make this right, it appears. It would seem like from their perspective, they would make every effort to determine what a reasonable time period would be. Their resopnse to this complaint has been just another blow off of the customer, with no desire to come to a resolution of providing, at minimum, a reasonable timeline for them receiving what they ordered. If I ordered something, and it was not at my home in a reasonable amount of time, I would certainly contact the shipper and get a reasonable timeline. All American doesn't have the desire to do even that. Again, a one sentence response, is completely unacceptable.
Regards,
*****************************Initial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
6/5/2023. Took the pickup in for air bag recall When I picked the pickup up.The air bag service light was still on.The service department had me sign a paper saying they replaced the air bags.The service was not done because the light is still on.Business response
06/19/2023
If there is an issue with the air bag light, that would be aside from the recall component, the recall was on the airbag not the airbag light. We will look into issue if she will communicate with us and bring it in for us to diagnose issue with airbag lightInitial Complaint
03/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a car on 3/11/2023, I was told I had 3 days to return my vehicle and receive a full refund. 24 hrs later I returned the car and they refused to give me my $2000 back. I want my money and want to return the car. The car has not been funded , I called the finance company they stated they don't have any information on me because it has not be funded it takes. 3 day or longer.Business response
03/14/2023
Will not be unwinding deal as it was finalized as customer requested, agreed upon price and payment. We do not have a 3 day test drive period where customers can take delivery of a new vehicle, put miles on it and return it. Once the transaction is completed with customers signatures, down payment received, and customer takes delivery of the vehicle, it is a finalized and completed deal. We apply no pressure for customers to buy vehicles as they are able to back out at anytime before signing legal binding contracts in the business office. It requires multiple signatures from customer along with copies of Drivers license and insurance along with any monies due for down payment before it is considered a finalized deal.Initial Complaint
11/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought and traded in my vehicle for a 2019 ****** Pathfinder with 36k mileage. It was delivered to me and within the week it had issues. I spoke with *********** who advised me to take it to the ****** here and theyd fix it under warranty. They are refusing to pay for the damages and my rental Ive been in for over a month. This car should have never left the lot. I have videos and pictures of engine sludge which isnt done in a week. They (Midland) refuse to call me back, *************, or even correspond with the ****** dealer here. I need my car fixed, the rental paid for, or they need to give me another vehicle. Im paying on a car I cannot drive due to their negligence or concern for their customers. This is not okay. *** asked them to resolve the issue and theyre refusing. I am not liable for something they should have resolved and stated its covered under warranty. Theyll have a heavy rental bill as that will be sent to them, as well as lawyer fees if not resolved.Business response
01/03/2023
We are getting ******* taken care of, spoke with customer and the ****** dealer in *********** to get her vehicle repaired. Thank youInitial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Driveway and this dealership have been nothing but a headache the communication between the 2 is atrocious and I dont even Like the Bolts charge speed So i tried to trade it for a tesla .... But guess what we are a 2 months in and have a Gm or actual manger with information to reach out these 2 are still looking over documents to send to dmv it hasn't even been processed yall need to take the car back and all fees associated yet like wowBusiness response
10/18/2022
I received your letter regarding ***********************. His registration was completed the end of September. So he should have everything he needs to trade his Bolt.
Let me know if you need anything else.
Thank you,
***********************
Business Manager
Customer response
10/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************** should not have taken that long
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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