Complaints

• Initial Complaint

  07/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My payment is a monthly payment automatically drafted from my account. On the day trash is supposed to be picked up, it was not picked up, that would be July 25th. I called and left a message for the company which they did Return my call today, the next day. I questioned the lady who called me who's name she states is ******. I questioned why I was never contacted. She states I was contacted on july thirteenth and a message was left. I have no phone call from them, no missed call from them, And there was never a voicemail left. She also states they left a sticker on my trash can. No, they did not do that either. She swears up and down that it was done, but if it was in fact done, I would have called. In the same breath, she then states they contacted me multiple times. I told her I thought it was only once by phone to which she became defensive and verbally angry. She then belittles me and becomes Argumentative and yelled at me when she begins being questioned. She threatened to bring garbage Trucks and have them dump trash in my yard and threatened to cancel my services. I told her they had poor customer service and poor communication. She then demanded my credit card number and I asked for a supervisor. She continually refused to give me a supervisor. She continually Interrupted me. She continually screamed at me. And then she hung up on me. When I called back, she refused to give me a supervisor and refused to take my card number. I do not want to pay my bill for the few months I was not Contacted Regarding this issue. I want ****** Reprimanded. I want to speak to a supervisor. I want them shut down.

  Business response

  08/29/2023

  ***************************, was 3 months behind all she had to do is make her payment. We did make several different attempt's, we called left voicemail and her can was tagged even thou she claims that those attempts were not made. No one demanded card information as she stated. She was asked several times if she wanted to make the payment, all she wanted to do is argue, she was very argumental and demanded that we come back to pick up her trash and if we did not get it pick up that day that she would bring it my door steps. We where very polite to her we never screamed or raised our voice at her as she stated, we could not even get a word in. she refused to listen to anything we had to say. We were not getting anywhere with her so that's when we told her that we will just cancel your service and that's when she threatened to report us to BBB and we told her to make sure that you tell the truth, and we all know that when a customer is in the wrong they get very defensive, and they don't tell the truth. She mentioned that she was in the medical field, we hope that she does not talk to her patients in the manner she spoked to us that day.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We contacted the company to renew our trash services because we missed a payment, due to lack of company Ability to send a bill out. The lady we spoke with told us we wont get trash services unless we pay her for three months service. Which wasnt in the agreement. We havent had trash pickup in almost a month. Knowing this the driver has not only once but twice,pulled up in front of my house laughing at us while making a *************** of not taking our trash before driving off rapidly. I called to inform the supervisor of this issue and she was very rude. I let her know I would be reporting them to the bbb and her response to me was have fun with that while threatening me with police for telling her shes going to have an issue with the bbb. This company is very disrespectful and unprofessional and something needs to be done. Theres no telling how many people they are treating this way, it has to stop, please help.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩